DCH Chrysler Jeep Dodge of Temecula

We are trying to reach the customerWe will be reimbursing him for the repairWe are also making sure that his service contract has been activatedIf you hear from the customer please have him call [redacted] at ( [redacted]

Initial Business Response /* (1000, 5, 2015/11/02) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@DCHUSA.COM
we talk to mr *** today we fully explain the issue he agree that his happy is was our part of poor explanation so we fully explain and show
him the value of oil change that it values over dollars he agrees that its ok but if he still not happy feel free form him to come in and meet with me I have no problem help him he is very value as a customerthank you for your help have a great day
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spoke with *** yesterday he accepts no wrong says he did everything right.as I was trying explain to him he interupted me times I told him thats times then he did it the 4th time then 5tth timeI told him fix the switch leak and change the fluidto him that means full trans service he didnt explain that to me otherwise I would have not had it donehes got a lot to learn in communication skills.unbelievable told me he did no wrongmost likely wont go back unless a emergency
Final Business Response /* (4000, 13, 2015/11/05) */
I JUST TALK TO CUSTOMER ON 11/05/XXXX XPM
HE WILL CLOSE COMPLAIN ALL OK KNOW
Final Consumer Response /* (2000, 15, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
mike/mgrsaid they have changed the wording when informing custon work neededso Im ok with that

Initial Business Response /* (1000, 9, 2015/11/20) */
We have addressed this issue at Dealer levelThe manufacture has explained that there issue with the vehicle is characteristic of that vehicle and they are researching a way to adjust the problem and have not found a solution so farWe as the
dealer have guidelines with the manufacture and by our agreement with the manufacture and the manufacture warranty process, we must abide by what the manufacture guides us to doIn the event the customer thinks they have a lemon law case, the customer needs to open up a case file with the manufacture and go through the manufactures processAs the dealer is concerned, we can only repair the vehicle based on the manufactures guidelines, therefore we suggest that the customer takes there complaint to the manufacture
Initial Consumer Rebuttal /* (3000, 11, 2015/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been years and the problem has existed since we bought the vehicleThe dealer, until recently, has made minimal effort to help resolve the issueThey as the dealer and dedicated to please the customer has avenues they can pursue or aid the customer to contact the manufacturer with information necessary to file a claimI am still not happy with the efforts of the dealer nor company

Contact Name and Title: *** *** GM
Contact Email: j***@dchusa.com
Mr*** bought the pre-owned vehicle on 5/31/and the vehicle had current registration that was good until OctoberDMV does not allow us to charge a full year registration in the event the registration does not
expire in days from sale dateMr*** paid a $transfer fee and will be driving the vehicle until the registration is due in OctoberIn the event we did charge Mr*** the full year registration, the DMV would have refunded the money and then Mr*** would have had to pay the registration due in October regardlessMr*** was not charged for the time he has been driving the vehicle from sale date until the registration is due in OctoberThis is the California DMV regulation on the sale of pre-owned vehiclesIn the event the registration was due at the time of sale, we would have charged Mr*** at that timeOur sales manager explained this to Mr***I would suggest that Mr*** call the California DMV in the event that he believes DCH Chrysler Jeep Dodge did not follow process

I have attached an example of our limited value warrantThe broken component that the customers vehicle has is not coveredOut of goodwill I have instructed *** to offer the customer that we will reimburse her 50%, in return the customer reverses all bad reviews that she has postedThe reason
we don't usually pay for components that aren't covered is that once we do, the customers have the impression that we will cover the non warranty components regardlessThis is why we have a clear and transparent warranty posted on all of our pre-owned vehiclesI hope that this will resolve this matter

We are trying to reach the customer. We will be reimbursing him for the repair. We are also making sure that his service contract has been activated. If you hear from the customer please have him call [redacted] at ([redacted].

Initial Business Response /* (1000, 5, 2016/04/21) */
We have already addressed this concern. The vehicle came in dirty and already had paint on the wheels prior to our service department rotating the tires. We offered only as a good gesture to pay half of the repair out of goodwill. DCH CJD...

Service department did not damage this customers wheels, period.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response is false, we did not get offered for dealership to pay half of damaged they made on our vehicle. All they stated is to give us a quote at cost to refinish and repaint the rims. Why would we ever give them our money when they caused the damage?

My desire from the business is to be reimbursed for my warranty issues.