DCH Freehold Nissan

Complaint: [redacted] I am rejecting this response because: After months of this ongoing issue my credit has been affected Regards, [redacted]

This issue has been resolvedI contacted [redacted] last week to go over exactly what happened and explain the confusionThere is an upcharge from the manufacturer for the Pearl White exterior paint of $The advertised special that [redacted] contacted us about was on a vehicle with an MSRP of $less than the car he wanted however it was not explained to him before he came in that the special was not applicable on that particular colorIt was an honest mistake by my team and my consultant who initially took the chat conversation online from [redacted] was unaware of the color charge and did not explain that the Pearl White would not qualify for the advertised specialI was able to come to an agreement with [redacted] and he came in on Friday and leased his new Pearl White Altima from us at the same price that was indicated in the advertisement for $a monthIf you have any other questions regarding this matter, please contact me directly

*** *** purchased her vehicle from us on 3/30/A few weeks after she had the vehicle towed in due to a battery failureOn 4/17/we had installed a brand new battery (can provide repair order if needed) with a six year
warranty (one time replacement)I am not sure what the customer is referring to when she says "life span of years already" because the battery has never been installed previously and all warranties start from when the battery is first installed, 4/17/The customer did not pay for this battery, the dealership paid for it since the vehicle was purchased a few weeks priorThere were no further issues reported by the customer since thenOn 3/5/the customer brought their vehicle in for a power steering leakWe had advised the customer that the vehicle needs power steering lines and an oil cooler line, the customer authorized said repairsWe had replaced the high and low pressure power steering lines as well as the oil cooler line and can provide the repair order if neededWe recommended other repairs on the vehicle, the customer declinedWhen the customer called me on 7/5/(I think, may have been the 6th) I offered her to bring us the vehicle so that we could inspect it and make sure the repairs that were performed on 3/5/were done properly...as well as check the battery since it is still under warrantyThe customer declinedWe are closed on Sundays and were closed for the holiday on Monday the 4th of JulyIt is very unfortunate that the customer had an issue with her vehicle and that we were not here to be able to assist her with itThe sales department was open on Monday the 4th but are unable to assist with loaner vehicles or repairsIn regards to the battery, we will gladly replace the customers faulty battery as per the guidelines of the warrantyThe warranty, however, does not pay for replacements performed elsewhereThe customer did not actually pay for the battery so there is no refund to speak ofIn regards to the repairs performed on 3/5/16, we will gladly inspect the vehicle for repairs performed and go over the parts replaced per the invoice with the customerThe customer did not have her vehicle maintained/serviced at our facility since it was purchased back in

Service center should be closed down I had articles stolen from my car *** the service manager is a joke and needs to take LOTS of customer satisfaction courses I cant believe he is a manager Also, my car needed to be brought back to the shop three times for Nissan to finally fix the shock noise after they changed my rear shocks They even tried to blame window noise for what was clearly noise coming from the shocks I needed to show the mechanic the noise it was making before Nissan service took my car back in again to fix the noise complaint I had, and clearly coming from the shocks Nissan changed All around, bad place to leave your car if you still want to have your belonging, bad customer service, and bad overall mechanic service

I left a message for the customer to call meI called the bank who financed the car and they said there was nothing they could see on the credit report
I don't know what the customer want at this pointI am willing to work with customer if there are any credit issuesalso will give customer two years of maintains
on her car

I bought a car from DCH Freehold Nissan on Aug I traded my old car in they needed a release letter that my old car was paid off they were holding my registration till I got the letter on I emailed the letter to General Manager and I called him to see if he got the letter no response called on next day no one could find my registration still waiting to call me back The guy that I was dealing with left the dealership or he got firedstill no registration This is terrible how they treat their
customers I will never recommend or go there again

[redacted] I have spoken to the customer and to Nissan financial. the account in question has been paid off. I left a message for the customer in forming her of that. 
                  if...

you need anymore information on this complaint please feel free to call me on my cell [redacted]

This issue has been resolved. I contacted [redacted] last week to go over exactly what happened and explain the confusion. There is an upcharge from the manufacturer for the Pearl White exterior paint of $400. The advertised...

special that [redacted] contacted us about was on a vehicle with an MSRP of $400 less than the car he wanted however it was not explained to him before he came in that the special was not applicable on that particular color. It was an honest mistake by my team and my consultant who initially took the chat conversation online from [redacted] was unaware of the color charge and did not explain that the Pearl White would not qualify for the advertised special. I was able to come to an agreement with [redacted] and he came in on Friday and leased his new Pearl White Altima from us at the same price that was indicated in the advertisement for $219 a month. If you have any other questions regarding this matter, please contact me directly.

Complaint: [redacted]
I am rejecting this response because:
After months of this ongoing issue my credit has been affected
Regards,
[redacted]

Review: DHS Freehold Nissan sets new standard for trickery and dishonesty!

You know all those stories you hear about unscrupulous, lying car salesmen? That stereotype is alive and well at Nissan Freehold. In fact, they’ve set a new standard for dishonesty, trickery and deceit. I left DISGUSTED.

I leased two cars from them a couple years ago, and as I near lease end they had a couple different salespeople call me discuss leasing a new vehicle. We discussed what I wanted, and I got wildly different pricing each time we spoke – but no problem, I understand pricing changes frequently.

I spoke with Sasha D[redacted] on the phone and she seemed competent and honest. Then I saw an ad for the car I wanted at a good price, so we ended up emailing each other through the Nissan website on Saturday, June 27. I described the specific vehicle I wanted to lease (Nissan Altima S, pearl white, beige interior), the very same car we’d discussed on the phone. I provided her my FICO score (which I brought to the showroom) and then confirmed that I would be able to lease this Nissan Altima S, pearl white, $0 down, $219/mo, 12K miles a year on a 36 month lease. She IM’d me and said she had to verify with her manager, and then came back online to confirm this deal with “I just verified with my manager.”

She asked me to come to the showroom and ask for her, and I agreed to ask for her this afternoon. I then added, “My expectation is that you’ll honor this offer and there will be no surprises when I get there.” She replied with, “Absolutely no surprises.” She even said she would have the Nissan Altima S, pearl white, beige interior “pulled up close to cut down some time.” Based on this agreement, verbal and in writing, I drove to Freehold Nissan expecting a simple quick business transaction. I expected honesty and respect for the customer. At Freehold Nissan, that is a big mistake.

I met Sasha on the showroom floor, who introduced me to Danny (Sales Mgr) and Dwayne (Salesman). I showed both of them the written correspondence and described exactly what my understanding of the deal was, and they both agreed it would be no problem. I explained since we all agreed on the terms, I would not expect any surprises, and they both agreed to that as well. I then walked over and sat with Dwayne at his desk, and again described the vehicle I wanted to lease in detail, and reiterated that I did not want to have any surprises pop up at the end of the sale. I showed him my FICO score and filled out credit app. He told me that they’d brought the wrong car up front (it had a sports package) but would have the car I wanted brought around. This was done quickly, he walked me over to the car, gave me the keys and told me to look, sit in the car, etc while he got credit app going.

So my daughter and I looked at the car, sat in the car, started her up, etc and basically got excited about driving it off the lot (all part of the typical car salesman tactics, called the “puppy close:” get them into the car so they fall in love with it). When I returned to Dwayne’s desk, he asked for insurance card and registration card, which I got out of my car. I figured I was almost out the door in my new Nissan Altima S. And then …

Then the surprise pops up. Dwayne informs me that there is an additional $400 charge for the pearl white color. I informed him that Sasha, Bobby and him had known all along I wanted pearl white, each had assured me that it would be no problem, Sasha even put it in writing after confirming with her manager (I have copy of this, of course, which I showed to everyone at Freehold Nissan). Dwayne then starts to tell me how it was an honest mistake, and he couldn’t do anything about it. Even though he put me into the car he represented as one included in the advertised special lease offer, he’s now telling me it’s not. So now the typical tactics begin: He goes to get Bobby the sales manager I met, but returns with Tian R[redacted] instead. Tian repeatedly informs me that he can sell me the Nissan Altima S in another color but the pearl white was an upcharge. I explained the repeated promises his staff had made, and showed him the written promises from Sasha after she checked with her manager. I told him that Bobby, another sales manager had told me there would be no surprises knowing I wanted this color (of course, at this point I realized why Bobby didn’t come over to talk to me). I repeatedly asked him if he would honor what Freehold Nissan had not only promised on the phone but put into writing and then promised on the showroom floor. He refused to say no, he wouldn’t honor their word, he just kept on saying his ad is accurate and he’d be willing to sell me another Nissan Altima S in another color. Apparently even Sasha, Bobby and Dwayne did not initially realize that there would be an upcharge for the color I’d discussed from the very beginning.

Tian then got up, said he’d like to lease me a car but would not lease the vehicle I wanted under the terms Freehold Nissan had promised, even though it was repeatedly discussed and put into writing. Then he walked away. Interesting way to do business?

Before leaving I spoke was told by Dwayne that Tian is the General Sales Manager. I asked Dwayne if I could speak with his boss, and was told that Bill T[redacted] was the GM and would be over in a minute or two. All the sales management is in a room with glass walls, so I saw Mr T[redacted] talking to Tian and Bobby before coming over to me. He then confirmed that even though no less than three employees had discussed leasing me the car I wanted with no surprises @ $219, and that one had put this promise in writing after checking with her manager, that he had no intention of leasing me that car at the agreed upon price. I showed him the written promise I had shown others, and asked him if he was telling me he would not honor their written promise, and he said no, he would not.

I own three companies, and would immediately and publicly fire anyone on my team who told a customer (a returning customer at that) we would not honor our word, let alone our written promise. These guys are why car salesmen have the reputation they do. I will never again set foot into Freehold Nissan and will make it my life’s mission to make sure everyone I contact, including my family, friends, neighbors, fellow Chamber of Commerce members, employees, customers and vendor, hears this story.Desired Settlement: Freehold Nissan has made it clear they will not honor their word, or their written contract. I want Revdex.com to be aware, and other consumers to be warned of dishonest and unscrupulous practices by this car dealership.

Business

Response:

This issue has been resolved. I contacted [redacted] last week to go over exactly what happened and explain the confusion. There is an upcharge from the manufacturer for the Pearl White exterior paint of $400. The advertised special that [redacted] contacted us about was on a vehicle with an MSRP of $400 less than the car he wanted however it was not explained to him before he came in that the special was not applicable on that particular color. It was an honest mistake by my team and my consultant who initially took the chat conversation online from [redacted] was unaware of the color charge and did not explain that the Pearl White would not qualify for the advertised special. I was able to come to an agreement with [redacted] and he came in on Friday and leased his new Pearl White Altima from us at the same price that was indicated in the advertisement for $219 a month. If you have any other questions regarding this matter, please contact me directly.

I bought a car from DCH Freehold Nissan on Aug 8 I traded my old car in they needed a release letter that my old car was paid off. they were holding my registration till I got the letter . on 9.24 I emailed the letter to General Manager and I called him to see if he got the letter no response. called on next day no one could find my registration. still waiting to call me back. The guy that I was dealing with left the dealership or he got fired. still no registration. This is terrible how they treat their
customers. I will never recommend or go there again.

Service center should be closed down. I had articles stolen from my car. [redacted] the service manager is a joke and needs to take LOTS of customer satisfaction courses. I cant believe he is a manager. Also, my car needed to be brought back to the shop three times for Nissan to finally fix the shock noise after they changed my rear shocks. They even tried to blame window noise for what was clearly noise coming from the shocks. I needed to show the mechanic the noise it was making before Nissan service took my car back in again to fix the noise complaint I had, and clearly coming from the shocks Nissan changed. All around, bad place to leave your car if you still want to have your belonging, bad customer service, and bad overall mechanic service.

Review: I went in to turn in a lease a couple of months early (Infiniti G37) and start a new lease on a Nissan Altima. Pierre and the finance manager worked a deal with us to roll in the remaining payments on my G37 into the new Altima lease. We came to a deal and a few months later, I started receiving collections letters from [redacted] that Nissan did not uphold their end of the deal and finish payment on the G37 that I turned in. When I contacted Nissan about 6 times I finally got a call back saying that the bank made a mistake and they took care of it. I continued to get collections letter and when I contacted the collections company I was told that Nissan did not settle the issue. My husband and I both have left at least 3 messages a day for Nissan since and no one will return our calls. I have never paid a bill late in my life and don't appreciate DCH Nissan destroying my credit as we speak because they screwed up a deal.Desired Settlement: DCH Nissan to pay their obligation to [redacted] as promised in the lease agreement.

Business

Response:

[redacted] I have spoken to the customer and to Nissan financial. the account in question has been paid off. I left a message for the customer in forming her of that.

if you need anymore information on this complaint please feel free to call me on my cell [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

After months of this ongoing issue my credit has been affected

Regards,

Business

Response:

I left a message for the customer to call me. I called the bank who financed the car and they said there was nothing they could see on the credit report.

I don't know what the customer want at this point. I am willing to work with customer if there are any credit issues. also will give customer two years of maintains

on her car.