DCH Paramus Honda

Mr. [redacted], We are very interested in providing the highest customer experience available. We do apologize for any misunderstanding surrounding your New Car Lease. Our Sales Manager is currently working out a solution for you. I know that he has spoken to you on the Phone and we are doing our best to...

accommodate your issue

[redacted], Your Payoff on your Vehicle was $15,231 Plus Taxes and Fees. This figure is as per Honda Lease Trust. Upon the request of the Revdex.com we can supply the Revdex.com with the $15,231 payoff (plus taxes and fees) from Honda in writing. There was no "double Tax". This complaint is erroneous. If you have any documents supporting your claim, please forward the document to [email protected] and or the Revdex.com. Thank You Robert Kibbler

We are currently working with Mr. [redacted] to satisfy his concerns and come to a speedy conclusion.   Thank You [redacted]

As Per Mr. [redacted] complaint, he spoke to our Finance Manager [redacted] on 9/18/2014. He was told that the Cancellation was performed on this date and his refund would occur within 3-4 Weeks. DCH Paramus Honda received the refund on 10/17/2014...

from the Warranty Company. DCH Paramus Honda Sent the $426.93 Refund to AHFC and it was credited to his account on 10/24/2014. Thank You [redacted]

Review: My 2008 Honda Civic A/C blows warm air during the stop and go situation. I went to DCH Paramus Honda on 7/9/2015 to have various "parts" fixed and paid $1174.59. However, the same problem occurred in the traffic jam. I took my car back on 7/24/2015 and they charged me $765 to "replace" condensor and suction hose. However, my car's A/C still blows warm air in less than 20 mph.

I called Honda America on 7/27/2015. The representative told me "this is the software control issue. The dealer only needs to update PFM_FI software for my car. This symptom, the A/C cools poorly under 20 mph, states in Honda Service Bulletin 07-062.

I called the service manger at DCH Paramus Honda a couple times, and couldn't reach him. DCH owes me an explanation and refund.Desired Settlement: DCH Paramus Honda owes me an explanation and $1939.50 refund for the part services I don't need.

DCH Paramus needs to update the PGM_FI software for my car.

Business

Response:

The customer brought the car in on 7/9/15 the miles on the car were 135,481 with the complaints of check A/C system doesn't cool when decelerating. The technician found low Freon in the system filled the system to the proper level and added dye. The system is a closed system, meaning if it's low or empty there is a leak some where, which is why they added dye. The same service visit the customer approved additional work that has nothing to do with the A/C system for $996.64 only 177.95 was related to the A/C system for checking and adding dye. The customer was told by the advisor to bring the car in a few weeks to re-check the Freon level. The car came 7/24/5 with miles of 135,801 with the complaint of when driving from high speed to low speed the A/C blows warm. The technician looked at the car, and found the Freon low and used a leak detector and found two leaks one in the Condenser and a line leaking the total was $765.00 We have reached out and spoke to the customer and agreed to bring back for us to look at but they never showed up for the appointment. The customer claims he called Honda and they told them what the problem was over the phone, we contacted Honda and they have no record of that nor do they try to fix cars over the phone. The bulletin they are referring to applies to the compliant of when accelerating from a stop with the gas pedal pushed more then half down and below 20 MPH, this is the opposite of there complaint. We are more then willing to look at the car again and come up with a final resolution for there A/C concern. Thank you

Consumer

Response:

The store claimed "we contacted Honda and they have no record of that nor do they try to fix cars over the phone" 1. How do I know the service bulletin applies to my A/C issue if not been told by Honda America.2. Here is the case# [redacted] from Honda AmericaThe store claimed low freon and two leaks on the A/C unitTwo symptoms if A/C leaking 1. A/C is not as cold as it should be2. A/C does not work at all None of symptoms apply to my case. Here are the problems which written in the invoices. A customer states check A/C system doesn't cool when decelerating from 20 mph (first invoice)A customer states when driving from high speed to low speed the A/C starts blowing war air check and advise (second invoice) The shop offered me the third appointment as a resolution, but avoided my concerns regarding unnecessary repairs. To be honest, I am not able to trust that the store's assessment was fully honest and accurate, and that the costly repairs really were necessary. The key thing is the issue hasn't been fixed yet, and I have already spent almost $2 grandsI request full refund. What I posted in social media is based on facts. The store needs to provide me full refund.

Business

Response:

We have been trying resolve the above complaint for some time now with no success. We have tried our hardest to understand his issues and offer several resolutions to satisfy the customer. The customer has rejected every offer we have presented and will not drop his card holders dispute that has nothing to do with this issue. He is asking for a full refund of a separate invoice that has nothing to do with his A/C repair. The customer has refused to bring the car back for us to verify his concern, we have no way to know if this condition even exist. Please let me know if you have any thoughts on how we can resolve this case, your help is greatly appreciated. Thank you.

Review: refinanced our car with this dealership, have went there repeatedly 5 times... put 5,000.00 down towards refinancing my car.

was slammed a gap and extended warranty in my contract!

no contract copy was printed out because supposedly the printer was broken.

was promised to have a mailed copy sent to me.

one month later! balance on loan with capitol one was 16553.00 my car pay out was 15,231.00 including taxes! so first question was where did my 5,000.00 go.

I went into dealership they said I have a extended warranty and gap !?!?! my car is under original warranty , and my insurance provides gap!

I immediately asked for it to be reimbursed they said it will be processed signed there void for warranty and gap. they said it should reflect by November 8th (this was told to me October 10th)

one month later only 3100 of a credit was paid to capitol one. and now I cant dispute with my credit card because its passed 60 days from transaction.Desired Settlement: complete refund in the amount owed left for 1,740.00

p.s. I did not need to finance the car but I was in a pursuit for better credit and they could only finance a minimum of 10,000.00 they said.

please help!

Business

Response:

[redacted], I know that our General Sales Manager has been in contact with you about this issue. We submitted the cancelation paperwork on 10/8/2014 for the Warranty you purchased. This money has already been credited to your Capital account. On the same day we submitted the Cancelation for the GAP insurance. The refund was not yet released by the GAP insurance Company. We checked the status and you will be receiving a credit of approximately $900 to your Cap One Account shortly. We have your paperwork on file along with your signature on several forms authorizing your purchase of the GAP insurance and the Warranty. You also stated in your complaint that your Payoff was $15,231 including Taxes… The Payoff on your vehicle was indeed $15,231; however that figure did not include Taxes and Fees. We can provide you with all signed documents along with the actual buyout figures from Honda on your vehicle which reflects $15,231 Plus Taxes and Fees.

Consumer

Response:

my lease buy out was 14,241... with taxes already it was 15,235.. why would I be double taxed? if I purchased the car out right myself (as I intended) I would have just paid 15,235 - 5000(down payment) = 10,235.....why is it 15,235 plus taxes???

Business

Response:

[redacted], Your Payoff on your Vehicle was $15,231 Plus Taxes and Fees. This figure is as per Honda Lease Trust. Upon the request of the Revdex.com we can supply the Revdex.com with the $15,231 payoff (plus taxes and fees) from Honda in writing. There was no "double Tax". This complaint is erroneous. If you have any documents supporting your claim, please forward the document to [email protected] and or the Revdex.com. Thank You Robert Kibbler

Review: I bought a car in December and put a $100 deposit which I was told will be deducted from my first monthly payment. I received my monthly invoice and the payment was not deducted. I have been calling and emailing to following up and I do not get much of a feedback. I've also sent copies of requested documents and still cannot get an update on my refund of the cash. I would like Honda to refund me my cash.Desired Settlement: To receive my $100 ASAP. I had to borrow it to pay for the difference in my first payment

Business

Response:

Mrs. [redacted], I apologize for the miscommunication regarding this matter. It is very important to us to that you are a satisfied customer. I will have a Manager call you today to resolve your issue. Thank You [redacted]

Review: I recently returned my lease vehicle for a new vehicle from Honda on July 31. I was told the vehicle needed to be inspected before I can proceed with the new lease purchase. I informed the sales associate that I still had 3 months left on my currect lease and that I was over on mileage. He said not a problem we will factor all that in with the new purchase. We made a deal and agreed that they would take back my vehicle as is and I would be issued a check for the remaining 2 months on my current lease agreement. I had to absorb 1 month. I had no problem with that because I was getting a good deal on my new lease. Now here is the problem. On our about September 10th I receive an invoice from Honda financial for $2893.34. I was under the impression I only owed the last 2 payment on my old lease which should have been $1060. The invoice refelcted "Over Mileage" charges of $1713.40 plus $119.94 in taxes. The salesperson told me they are taking the vehicle back as is. I was under the impression I am now free and clear of the over mileage, especially since I made them aware of it. I called Honda financial and they said it is completely up to the dealership. The dealership addressed the issue and kept telling me they will see what they can do about the charges. I would call back and they would avoid my phone calls. Called again and they say call tomorrow and speak to so and so. I got the run around. The payment is now past due and just yesterday I called them again and finally they said it is what it is and I am responsible for the charges. I was disgusted, and that is why I am reporting them. I even suggested to at least split the payment with me and they said "no".Desired Settlement: I do not feel I should have to pay for the over mileage since I was not told that I would be responsible for the over mileage. I was told that I would have to pay for the rest of the payments on the lease and they issued me a check for that. Why wouldn't they mention anything about the miles? If they are not willing to wipe those charges away than at least split the cost. This is the third vehicle I have purchased from them. You would think they would be a little loyal to loyal customers.

Business

Response:

We consider Mr. [redacted] a loyal DCH Paramus Honda Customer. We spoke to Mr. [redacted] and settled this complaint. As per our conversation he will contact the Revdex.com and withdraw his complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

HORRIBLE. DONT KNOW WHERE TO START. BOUGHT A PREOWNED CERTIFIED ODESSY NOT EVEN 2 years ago and we've been back numerous times. Now NY eve I had to bring it in, 2 days later they tell me it's my alternator. And it's not covered under my extended warranty that they begged us to get. So $800 later oh and today I had to have it, 3 hours after I told Frankie at service yes please fix I need it. We show up at 5:45pm to pick up since they close at 6. Guess what!!! They never fixed it. Manager sAid the TECH left early so no one knew this and NOONE worked on it ,.. How will I get my kids to school MONDAY AM, they promised again a tech will start it on Monday 6am and will be done by 8;00. Do I take this chance, do I believe them?? Beyond PISSED OFF. Will never ever buy or refer anyone here EVER!

Review: I purchased a used car from DCH paramus Honda on August 30,2014 and I was told I would receive my plates and registration in about two weeks. Meanwhile I was given temporary plates and registration that expired on September 28,2014. My family and I went to the dealership on September 26 to find out what was going on because we have been calling them to find out what was going on and what was the hold up. No one from the dealership was able to give us an answer nor did they return our phone calls. They were very unprofessional and not helpful at all. When my family and I went to the dealership, the managers made it seem like they had nothing to do with the issue. My uncle who has experience working at a dealership made one of the managers write a letter saying that if the car got impounded they would be the ones responsible for it. The manager was not happy with doing this but it wouldn't be fair if my family or myself would have to be responsible for it when it wasn't our fault why we didn't get the plates. We were told that we would get the plates in about few days. That day came and still no phone call from anyone. A week went by so we decided to go back to the dealership. We found out that they didn't have the paperworks for the car at all.. So, they then offered me a different car. We checked out the [redacted] Altima and accepted the offer. Before we left, they asked if we wanted to wait a few days for the plates for the car that I originally bought. I said no thank you I'll take the second car. My mother and I had to call our insurance company and our bank to change everything. Very inconvenient to us. Two days later, one of the managers called my mother and said "hey you just won the lottery." And told her they got the plates and registration for the car that we should've had a month ago. I reached out to the sales rep who assisted me and told her we had a verbal agreement about what the plan was, we no longer wanted the car that we hadDesired Settlement: The way these "professional" dealers and management was not professional at all. They were somewhat rude and didn't want to take responsibility of the situation. They didn't convenience us in any way. I would never purchase a car from this dealer ever again and I will NEVER recommend any one to purchase a car there under any circumstances.

Business

Response:

There was a delay with this customer's Motor Vehicle Processing. The customer was very concerned. In an attempt to accommodate the customer, we did offer Mrs. [redacted] and her Mother to take the car back and sell her a different vehicle. The customer left the dealership without signing a new deal or taking delivery of the alternative vehicle. A few days later we rectified the clerical mistake that was hindering the registration on the original vehicle. Before we went ahead with the registration [redacted] (Used Car Manager)contacted Mrs. [redacted] mother, who was involved with all interactions and asked her if she wanted us to register the Original Vehicle (the vehicle the customer actually bought) or return that vehicle and take delivery of the Alternative Vehicle. She clearly told Mr. [redacted] to register the original vehicle. Thank You [redacted]

Consumer

Response:

I am rejecting the response because, the situation wasn't handled well at all. I feel like they did very bad business with my family and I. This was my first time purchasing a car and it was the worse experience ever. I messed up by not having them write out that we were trading the[redacted] and the [redacted] Altima but I didn't think they would go back against their word. Even the Manager; I forgot his name.. he was so rude! CUSTOMER SERVICE IS Key to business, they need to learn that. they also need to know how to apologize and accept it when they are wrong just to keep the customers happy. They haven't even called or sent an email asking if everything is okay since the situation happened. And the manager contacted my mother when they finally received the documents after 2 months. I am the one who purchased the car. My mother was just my support system. They should have double checked with me before they went ahead and put my name on the registration. I had no idea what was going on.

Business

Response:

[redacted], I understand your complaint and I do apologize that your transaction did not go smoothly. I know that there was a delay with the Motor Vehicle Process. The part that is unclear is that the Motor Vehicle Issue was rectified and you were not further inconvenienced by trading you out of the vehicle that you originally selected, purchased and were already driving. You conveyed to us that your dissatisfaction was with the Delay in Motor Vehicle Registration not with the Vehicle you selected and Purchased. Once there was no longer a delay in the Motor Vehicles, we called the provided phone number and spoke to your Mother who was involved with the entire process, from selection to purchase to complaint. She instructed us to register the Vehicle you originally purchased and were already driving. At this point, we are looking to close this complaint as the Motor Vehicle delay was addressed and you have been furnished with your registration on the vehicle you purchased. Thank You [redacted]

Review: I am very dissatisfied with the "bait and switch" practices in their sales process. We had agreed on a price for a new vehicle and were negotiating a price for my trade-in. When I first went to the showroom, I told them that I would make the deal for $10,000 on the trade-in, which they didn't accept. A few days later the salesman called me and asked if I would still do the deal for that price. I called him back and said that I would and to prepare the paperwork as I would be coming in to make the purchase that afternoon. While on my way there, he called me up and said that his manager told him that they would only give me $9,600 for the trade-in. I told him that that was out of line and to tell the manager to honor the original $10,000. The manager called me back and told me that he wouldn't do that and the best he could do was $9,600. I told him that I would see what the other dealers in the area would offer and he asked me to give them my business if I couldn't get a better deal from another dealer. The next day, I decided to close the deal for the $9,600 trade-in. When I returned to the showroom, the same manager purposely made me wait about 40 minutes and then told me that he was lowering the trade-in again to $9,300. He even admitted that the offer had changed - he was simply messing with me because even the lowered trade-in price was still competitive.

I agreed because I didn't feel like taking the time to go to more dealers and it was still the best offer I had received at that point. But the fact that an offer was extended to entice me to come back and then not honored is really inexcusable.Desired Settlement: I would like a $300 adjustment/refund

Business

Response:

I do apologize for any misunderstanding during the negotiation of your deal.

During your negotiations you told us that another dealer offered you $9,600 for your trade-in and that you wanted $10,000 from us. We are not obligated to honor a trade value that another dealer verbally offered you. We honored the selling price of the New Vehicle that we furnished to you in writing before your initial visit. You attempted to combine our selling price (which I feel confident was the lowest price you received) on the New Vehicle, and the Highest Trade offer you claimed to have received elsewhere. As a consumer you have the right to negotiate the best deal for you and your family (As you accomplished). Our Trade offer to you was $9,300. At $9,300, along with the Selling Price of the New Vehicle, you stated in writing that it was the "best offer I had received".

It is my interest to accommodate you as a New Customer. However, you have already taken to Social Media and wrote several defaming reviews about DCH Paramus Honda. Your choice of words like "Scam" and "Bait and Switch" are quite alarming as they are simply not true. It is my objective to gain your confidence as a customer and it is important to me to rectify your dissatisfaction with DCH Paramus Honda. However, I do not feel comfortable making a $300 concession until your inflammatory reviews about DCH Paramus Honda and its employees are permanently removed from all Social Media.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Based on their response, my understanding is that they will provide me with $300 once my negative comments on social media are removed. I have since removed them as I will not longer be an unhappy customer if and when the business makes it right. I will await their $300 check and will contact you if they fail to provide the funds.Please note that I do not agree with their recitation of the facts of this situation. I never represented to them that another dealer offered me $9,600 for my trade-in; they very clearly offered me that price over the phone when I told them that I intended to shop around and then switched it to $9,300 when I went to the dealer to sign the papers. The manager even admitted that to me and my wife saying, "well, that was yesterday and today is today." Moreover, none of my reviews were defamatory - they were truthful recitations of the facts along with my personal opinions.In any event, I will be satisfied when this dealer provides me with the $300.Thank you for your assistance in this matter.

Review: Failure on DCH's part to follow through and issue a refund for the cancellation of "Road Hazard Tire Coverage" in the amount of $399 + Tax ($27.93) for a total... $426.93.

The timeline below details the process to date:

June 07, 2014 - Contract purchased for Road Hazard... 30 day cancellation w/ full refund Printed Policy (copy in hand)

July 05, 2014 - Cancellation Form submitted through DCH Honda (at the dealer)... (copy in hand)

[redacted] Printed Refund Time 3 – 4 weeks

Sept 16, 2014 - @3:05pm Spoke with[redacted], receptionist, regarding refund (forwarding to Finance Dept)

Sept 16, 2014 - @3:12pm Spoke with[redacted], sales clerk, (checking and will call me back… NO CALL BACK received)

Sept 17, 2014 - @4:00pm Spoke with[redacted] (checking and will call me back… NO CALL BACK received)

Sept 18, 2014 - Fax being sent to dealer

Sept 18, 2014 - @2:16pm Spoke with[redacted], Finance Dept - Performed cancellation… PRINTED refund time 3-4 weeks)

Oct 22, 2014 - @4:00pm Voicemail left for [redacted] (Finance Dept) regarding refund check status... NO Call Back

Oct 23, 2014 - @2:19pm Voicemail left for[redacted] (Finance Dept) regarding refund check status

Oct 23, 2014 - @2:20pm Left on hold. Hung up after 10 mins.

[redacted] Just tired of the run around and lack of professionalism in handling such a small refund... considering I just purchased an SUV from them.Desired Settlement: Refund in the amount of $426.93...

Business

Response:

As Per Mr. [redacted] complaint, he spoke to our Finance Manager [redacted] on 9/18/2014. He was told that the Cancellation was performed on this date and his refund would occur within 3-4 Weeks. DCH Paramus Honda received the refund on 10/17/2014 from the Warranty Company. DCH Paramus Honda Sent the $426.93 Refund to AHFC and it was credited to his account on 10/24/2014. Thank You [redacted]

Review: I recently returned my lease vehicle for a new vehicle from [redacted] on November 27. And I informed several time the sales associate about my worries because the vehicle had a lot of scratches and some minor damage. But he said is not a problem at all and [redacted] will not charge any money to a returning customer like me with the new purchase because the car has a $1500 waved amount. So we made a deal and agreed that they would take back my vehicle as is. I showed to him the vehicle twice and also he gives us his boss word because I asked repeatedly my worries about the Excess Wear and Tear and I absolutely believed in his words because he is a specialist in the [redacted] car business. But now here is the problem. He was very sure that the bill will not come but it came. Two weeks later I showed him the Excess Wear and Tear Assessed amount charged before the paper bill came. And he said that the amount will be removed once I add the new vehicle on [redacted] financial website. I believed him because the amount is just $1501 + tax = $1606.08. But another two weeks later I received the same amount of invoice. This time the salesperson told me that I have to talk with [redacted]. I called [redacted] financial and they said it is completely up to the dealership. I couldn’t contact him anymore because they said he didn’t come because he was sick and I called again but he wasn’t available. I sent email several time but he never replied. The payment is now past due a month ago because I was willing to solve it friendly and I never write negative comment on social media but now I need a solution quickly.Desired Settlement: I do not feel I should have to pay because I made them aware of it and asked repeatedly before signing the contract and they said No invoice will be billed. Also he said to bring the invoice just in case if the bill comes, that they will be responsible for any charge.

Business

Response:

Mr. [redacted], We are very interested in providing the highest customer experience available. We do apologize for any misunderstanding surrounding your New Car Lease. Our Sales Manager is currently working out a solution for you. I know that he has spoken to you on the Phone and we are doing our best to accommodate your issue

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

so I talked with the manager of the busness and they will pay $803.thanks for your support

Regards,