DCI Credit Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.yes DCI did get ahold of us for some reason after I reported them hum I wonder why? But no there never was any payments that were missed, I had made a double payment one month (again there employee in question negelected to notate double payment was being made) again not my fault there employees don't do there job to the fullestAnyhow yes we did tell them that around the 18th of December the payment would be made in full and that when payment was going to be made that we would contact them to get exact amount and to let them know that payment was on the way and that I need a receipt and conformation that they had received paymentThank you My biggest issue of the whole matter even though I made every payment and was in contact with them almost every month it just was good enough to make the payment amount that they set up and had to go ahead and do the whole summons us to court and garnish wages and put me through this whole matter when it really was never my fault and they admitted to seeing every payment was made and never missed one yet they still send the garnishment out because there employee didn't notate I agreed to making payment For DCI Next time you have an issue like this and you see the customer is making payment and all on time maybe you should call them and ask about a payment plan or confront the employee why it wasn't notated Instead of summons them to court and garnishing wages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.comI would first like to respond by pointing out that I am Female not MaleSecond the agreement was $a month for 18month and if I had enough tax return I would pay in fullThe biggest issue at hand is your calculations and *** Medicaid calculations are off by over $I don’t agree that I owe the full $that DCI Credit is staying I oweI have paid a little over $and I would like to see DCI and myself come to an agreement on the remanded balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The consumer was contacted by us on Friday, she paid her account with an e-checkShe told us she thought she had paid directly to the client earlierShe called back after making the payment and said she found information that she had paid the client and wanted the payment stoppedWe did try
to stop the e-payment, however, it had already goneWe did go online and refunded the dollars to her electronically. We did not do anything wrong, we took the payment due to the fact the client did not notify us of the previous paymentWhen we found out about the double payment we immediately refunded the payment electronically to the consumer

After we filed a summons and complaint, he called to make arrangements for monthly paymentsWe agreed to these payments with the stipulation that the account would be paid in full once he received his tax returnThe consumer did not follow through on this promiseWe offer a receipt to anyone who
asks for a receiptWe will send him the list of accounts listed and payment history todayAny balance other than what we are showing would be if he has additional accounts with the medical center which has not been listed with us. We always send a list of payments if the consumer requests itIf anyone has further questions, he may contact me at ###-###-####Mike

DCI Credit Services was collecting on a past due account assigned to us by our clientWe attempt to collect payment in full, if the person has the ability to do thisAfter a discussion with our collector, there was no threatening, no yelling, they were being firm in attempting to collect the debt
The motivation here is to have the account removed from collection (it was) and for an inquiry to be removed even though we are perfectly within our rights to do so under the FCRAThe individual is attempting to purchase a home and wanted everything removedThis is another Revdex.com "Guilty until you are proven innocent" scenario which will remain as a complaint against our business even though our organization did ABSOLUTELY nothing wrongThe Revdex.com really needs to work on how you are unfair to businesses.

Initial Business Response /* (1000, 5, 2015/09/01) */
Doug from business states that this account has been removed from legal action and has been reinstated with DCI

The complaint has been resolved with the consumer.

? The consumer was contacted by us on Friday, she paid her account with an e-checkShe told us she thought she had paid directly to the client earlierShe called back after making the payment and said she found information that she had paid the client and wanted the payment stoppedWe did try
to stop the e-payment, however, it had already goneWe did go online and refunded the dollars to her electronically.? We did not do anything wrong, we took the payment due to the fact the client did not notify us of the previous paymentWhen we found out about the double payment we immediately refunded the payment electronically to the consumer

Revdex.comI would first like to respond by pointing out that I am Female not MaleSecond the agreement was $a month for 18month and if I had enough tax return I would pay in fullThe biggest issue at hand is your calculations and [redacted] Medicaid calculations are off by over $I don’t agree that I owe the full $that DCI Credit is staying I oweI have paid a little over $and I would like to see DCI and myself come to an agreement on the remanded balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.yes DCI did get ahold of us for some reason after I reported them hum I wonder why? ? But no there never was any payments that were missed, I had made a double payment one month (again there employee in question negelected to notate double payment was being made) again not my fault there employees don't do there job to the fullestAnyhow yes we did tell them that around the 18th of December the payment would be made in full and that when payment was going to be made that we would contact them to get exact amount and to let them know that payment was on the way and that I need a receipt and conformation that they had received paymentThank you ? ? My biggest issue of the whole matter even though I made every payment and was in contact with them almost every month it just was good enough to make the payment amount that they set up and had to go ahead and do the whole summons us to court and garnish wages and put me through this whole matter when it really was never my fault and they admitted to seeing every payment was made and never missed one yet they still send the garnishment out because there employee didn't notate I agreed to making payment? For DCI? Next time you have an issue like this and you see the customer is making payment and all on time maybe you should call them and ask about a payment plan or confront the employee why it wasn't notated? Instead of summons them to court and garnishing wages.?

The consumer did miss a payment and we followed through with taking legal actionWe talked with the consumer Thursday and they agreed to pay in full around December 18thWe did not start the garnishment process, we only sent out a day notice prior to garnishmentWe will not proceed with
garnishment now that they have agreed to pay the account in full.?

The consumer did miss a payment and we followed through with taking legal action. We talked with the consumer Thursday and they agreed to pay in full around December 18th. We did not start the garnishment process, we only sent out a 10 day notice prior to garnishment. We will not proceed with...

garnishment now that they have agreed to pay the account in full.

After we filed a summons and complaint, he called to make arrangements for monthly payments. We agreed to these payments with the stipulation that the account would be paid in full once he received his tax return. The consumer did not follow through on this promise. We offer a receipt to anyone who...

asks for a receipt. We will send him the list of accounts listed and payment history today. Any balance other than what we are showing would be if he has additional accounts with the medical center which has not been listed with us. We always send a list of payments if the consumer requests it. If anyone has further questions, he may contact me at ###-###-####. Mike

The complaint has been resolved with the consumer.

DCI Credit Services was collecting on a past due account assigned to us by our client. We attempt to collect payment in full, if the person has the ability to do this. After a discussion with our collector, there was no threatening, no yelling, they were being firm in attempting to collect the debt....

The motivation here is to have the account removed from collection (it was) and for an inquiry to be removed even though we are perfectly within our rights to do so under the FCRA. The individual is attempting to purchase a home and wanted everything removed. This is another Revdex.com "Guilty until you are proven innocent" scenario which will remain as a complaint against our business even though our organization did ABSOLUTELY nothing wrong. The Revdex.com really needs to work on how you are unfair to businesses.

Initial Business Response /* (1000, 5, 2015/09/01) */
Doug from business states that this account has been removed from legal action and has been reinstated with DCI.