? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
DCI Credit Services was collecting on a past due account assigned to us by our clientWe attempt to collect payment in full, if the person has the ability to do thisAfter a discussion with our collector, there was no threatening, no yelling, they were being firm in attempting to collect the debt The motivation here is to have the account removed from collection (it was) and for an inquiry to be removed even though we are perfectly within our rights to do so under the FCRAThe individual is attempting to purchase a home and wanted everything removedThis is another Revdex.com "Guilty until you are proven innocent" scenario which will remain as a complaint against our business even though our organization did ABSOLUTELY nothing wrongThe Revdex.com really needs to work on how you are unfair to businesses
? The consumer was contacted by us on Friday, she paid her account with an e-checkShe told us she thought she had paid directly to the client earlierShe called back after making the payment and said she found information that she had paid the client and wanted the payment stoppedWe did try to stop the e-payment, however, it had already goneWe did go online and refunded the dollars to her electronically.? We did not do anything wrong, we took the payment due to the fact the client did not notify us of the previous paymentWhen we found out about the double payment we immediately refunded the payment electronically to the consumer
After we filed a summons and complaint, he called to make arrangements for monthly paymentsWe agreed to these payments with the stipulation that the account would be paid in full once he received his tax returnThe consumer did not follow through on this promiseWe offer a receipt to anyone who asks for a receiptWe will send him the list of accounts listed and payment history todayAny balance other than what we are showing would be if he has additional accounts with the medical center which has not been listed with usWe always send a list of payments if the consumer requests itIf anyone has further questions, he may contact me at ###-###-####Mike
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Doug from business states that this account has been removed from legal action and has been reinstated with DCI
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
DCI Credit Services was collecting on a past due account assigned to us by our clientWe attempt to collect payment in full, if the person has the ability to do thisAfter a discussion with our collector, there was no threatening, no yelling, they were being firm in attempting to collect the debt The motivation here is to have the account removed from collection (it was) and for an inquiry to be removed even though we are perfectly within our rights to do so under the FCRAThe individual is attempting to purchase a home and wanted everything removedThis is another Revdex.com "Guilty until you are proven innocent" scenario which will remain as a complaint against our business even though our organization did ABSOLUTELY nothing wrongThe Revdex.com really needs to work on how you are unfair to businesses
? The consumer was contacted by us on Friday, she paid her account with an e-checkShe told us she thought she had paid directly to the client earlierShe called back after making the payment and said she found information that she had paid the client and wanted the payment stoppedWe did try to stop the e-payment, however, it had already goneWe did go online and refunded the dollars to her electronically.? We did not do anything wrong, we took the payment due to the fact the client did not notify us of the previous paymentWhen we found out about the double payment we immediately refunded the payment electronically to the consumer
After we filed a summons and complaint, he called to make arrangements for monthly paymentsWe agreed to these payments with the stipulation that the account would be paid in full once he received his tax returnThe consumer did not follow through on this promiseWe offer a receipt to anyone who asks for a receiptWe will send him the list of accounts listed and payment history todayAny balance other than what we are showing would be if he has additional accounts with the medical center which has not been listed with usWe always send a list of payments if the consumer requests itIf anyone has further questions, he may contact me at ###-###-####Mike
The complaint has been resolved with the consumer
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Doug from business states that this account has been removed from legal action and has been reinstated with DCI