I bought my Volkswagen Touareg brand new from Findlay VW in HendersonI have taken my Touareg to Findlay North since they opened the store On Friday September 12th I initially came in for a price estimate on 100,mile service [redacted] the service manager greeted me and I requested a cost estimateHe went in the service bays and came backWhen he returned he quoted me $for 100k mile service on my Touareg and stated the transmission needed to be servicedI questioned the transmission service, then went to my vehicle to retrieve the owners manualIn the owners manual it doesn't list any transmission service at 100,milesOnly DSG transmission at 80,miles I showed this to [redacted] and he dismissed his lack of knowledge to "well that's why it is good to have your book" [redacted] in turn had me speak to [redacted] a service advisor [redacted] walked with me out to my vehicle to retrieve the VIN.(I have had every service on my car performed by Findlay North since this dealership opened.) [redacted] pulled up the service by the VIN which confirmed I did not need a transmission service [redacted] printed out the service and cost [redacted] told me [redacted] would be in on Monday when I wanted to drop off my vehicle Monday September 15th I came in the morning to drop off my vehicle [redacted] wasn't there, instead I was greeted by [redacted] told me that [redacted] would not be in todayI provided [redacted] with the print out of the service estimate [redacted] had providedI told him this is what I wanted performed on my vehicle A few hours later [redacted] called me and stated I needed the transmission to be serviced on my vehicleI provided him with the background conversations I had with [redacted] and ***I stated the transmission service was done during the 80k mile scheduled maintenance [redacted] told me how the transmission was never serviced at 80k miles and I needed to have it serviced now I was very upsetI asked [redacted] to pull up the records on the 80k mile service since it was performed at their dealershipI told him I wanted to know exactly what was done and what I paid forHe stated he looked it up and I had oil change, cabin filter, inspection, and tire rotation for $There was never a transmission serviceI told him I wanted to speak to the service managerHe stated the manager was unavailable and he would have him call me back [redacted] called me a little while later [redacted] told me the transmission needs to be serviced and it was never serviced at 80k milesI asked him why not? I brought the vehicle in to his dealership for it's 80k mile serviceI paid for an 80k mile service and expected that to be done [redacted] argued with me that the 80k mile service was done, but not the transmission and it needed to be done nowWhen I asked [redacted] why it wasn't done at 80k he told me that he had no knowledge of the discussions I had with [redacted] the service adviser at the timeHe stated [redacted] no longer works there and I may have declined the transmission service he doesn't knowI proceeded to tell [redacted] I didn't come to the dealership to see [redacted] I came to Findlay VW where he is a manager of the service department and it isn't my problem that [redacted] doesn't work thereThere is no record of me declining service, because I never didI bring my vehicle to a dealership because I am supposed to trust the dealer to know what I needI should be able to come in and say "I want an 80k mile service" and they perform the service and charge me accordingly [redacted] continued to argue with me and stated the only option was for them to do the service now and how I should trust him that they will do what is neededI felt I had been ripped offI told [redacted] not to touch my vehicle, I didn't trust them and I would pick it up after workAround 6pm I arrived at Findlay North Volkswagen and was greeted by [redacted] [redacted] proceeded to tell me, he has good newsThe transmission service they had been trying to get me to purchase was for a DSG transmission which my vehicle doesn't haveThe reason it never showed up in any records as being performed is because it isn't needed So if I wouldn't have questioned the service department on the service history of my vehicle and why they were trying to charge me for this I would have paid over $for work that wasn't neededThat would be like going to a Dr and having surgery you didn't needFindlay Volkswagen has lost all of my trust they built over the yearsThe lack of knowledge on the product almost led to a significant amount of overcharge for maintenance that was never neededI can only imagine how many others come in to the service department and end up paying money for service that isn't neededThis is completely inexcusableI have never received any acknowledgment from the service manager on their mistakeNot only is the service department suffering from a lack of product knowledge, the service manager doesn't have any customer service skillsHe didn't do anything to try and diffuse the situation or earn my trustHe didn't show any consideration for maintenance costs or my clear sense of frustration with his departmentInstead he was argumentative and dismissive of my concernsI cannot in good faith recommend anyone to go to this dealershipfor my family they have singlehandedly tarnished the Volkswagen brand and the Findlay nameWe have purchased other vehicles from Findlay dealerships in the past and I am not sure I will do so in the future
My wife and I were looking to trade in my truck to get into a lower payment carWe were looking at leasing a Jetta After test driving one we started to talk about priceThey told me they were going to give me for my truckI only owed about The first price they came to me with was a yr lease that had me pay off the car and then give it back at the end When I asked about the deal they had online they said I have to have 3,for the deal and I didnt have any dpI told them what about the money they had left from them buying the truck from mei was told that is not a dp its used to lower the price of the car I then told them I had a price from [redacted] at The sticker price was After going back and forth we felt we had a good deal, But the math was not adding up right for and what happened to the money from my truck? After I went in to do the paper work and signed it I noticed the price was They screwd me and feels like stole my truck
I bought my Volkswagen Touareg brand new from Findlay VW in HendersonI have taken my Touareg to Findlay North since they opened the store On Friday September 12th I initially came in for a price estimate on 100,mile service [redacted] the service manager greeted me and I requested a cost estimateHe went in the service bays and came backWhen he returned he quoted me $for 100k mile service on my Touareg and stated the transmission needed to be servicedI questioned the transmission service, then went to my vehicle to retrieve the owners manualIn the owners manual it doesn't list any transmission service at 100,milesOnly DSG transmission at 80,miles I showed this to [redacted] and he dismissed his lack of knowledge to "well that's why it is good to have your book" [redacted] in turn had me speak to [redacted] a service advisor [redacted] walked with me out to my vehicle to retrieve the VIN.(I have had every service on my car performed by Findlay North since this dealership opened.) [redacted] pulled up the service by the VIN which confirmed I did not need a transmission service [redacted] printed out the service and cost [redacted] told me [redacted] would be in on Monday when I wanted to drop off my vehicle Monday September 15th I came in the morning to drop off my vehicle [redacted] wasn't there, instead I was greeted by [redacted] told me that [redacted] would not be in todayI provided [redacted] with the print out of the service estimate [redacted] had providedI told him this is what I wanted performed on my vehicle A few hours later [redacted] called me and stated I needed the transmission to be serviced on my vehicleI provided him with the background conversations I had with [redacted] and ***I stated the transmission service was done during the 80k mile scheduled maintenance [redacted] told me how the transmission was never serviced at 80k miles and I needed to have it serviced now I was very upsetI asked [redacted] to pull up the records on the 80k mile service since it was performed at their dealershipI told him I wanted to know exactly what was done and what I paid forHe stated he looked it up and I had oil change, cabin filter, inspection, and tire rotation for $There was never a transmission serviceI told him I wanted to speak to the service managerHe stated the manager was unavailable and he would have him call me back [redacted] called me a little while later [redacted] told me the transmission needs to be serviced and it was never serviced at 80k milesI asked him why not? I brought the vehicle in to his dealership for it's 80k mile serviceI paid for an 80k mile service and expected that to be done [redacted] argued with me that the 80k mile service was done, but not the transmission and it needed to be done nowWhen I asked [redacted] why it wasn't done at 80k he told me that he had no knowledge of the discussions I had with [redacted] the service adviser at the timeHe stated [redacted] no longer works there and I may have declined the transmission service he doesn't knowI proceeded to tell [redacted] I didn't come to the dealership to see [redacted] I came to Findlay VW where he is a manager of the service department and it isn't my problem that [redacted] doesn't work thereThere is no record of me declining service, because I never didI bring my vehicle to a dealership because I am supposed to trust the dealer to know what I needI should be able to come in and say "I want an 80k mile service" and they perform the service and charge me accordingly [redacted] continued to argue with me and stated the only option was for them to do the service now and how I should trust him that they will do what is neededI felt I had been ripped offI told [redacted] not to touch my vehicle, I didn't trust them and I would pick it up after workAround 6pm I arrived at Findlay North Volkswagen and was greeted by [redacted] [redacted] proceeded to tell me, he has good newsThe transmission service they had been trying to get me to purchase was for a DSG transmission which my vehicle doesn't haveThe reason it never showed up in any records as being performed is because it isn't needed So if I wouldn't have questioned the service department on the service history of my vehicle and why they were trying to charge me for this I would have paid over $for work that wasn't neededThat would be like going to a Dr and having surgery you didn't needFindlay Volkswagen has lost all of my trust they built over the yearsThe lack of knowledge on the product almost led to a significant amount of overcharge for maintenance that was never neededI can only imagine how many others come in to the service department and end up paying money for service that isn't neededThis is completely inexcusableI have never received any acknowledgment from the service manager on their mistakeNot only is the service department suffering from a lack of product knowledge, the service manager doesn't have any customer service skillsHe didn't do anything to try and diffuse the situation or earn my trustHe didn't show any consideration for maintenance costs or my clear sense of frustration with his departmentInstead he was argumentative and dismissive of my concernsI cannot in good faith recommend anyone to go to this dealershipfor my family they have singlehandedly tarnished the Volkswagen brand and the Findlay nameWe have purchased other vehicles from Findlay dealerships in the past and I am not sure I will do so in the future
My wife and I were looking to trade in my truck to get into a lower payment carWe were looking at leasing a Jetta After test driving one we started to talk about priceThey told me they were going to give me for my truckI only owed about The first price they came to me with was a yr lease that had me pay off the car and then give it back at the end When I asked about the deal they had online they said I have to have 3,for the deal and I didnt have any dpI told them what about the money they had left from them buying the truck from mei was told that is not a dp its used to lower the price of the car I then told them I had a price from [redacted] at The sticker price was After going back and forth we felt we had a good deal, But the math was not adding up right for and what happened to the money from my truck? After I went in to do the paper work and signed it I noticed the price was They screwd me and feels like stole my truck