Complaint: [redacted] I am rejecting this response because: When my wife and I first met Mr [redacted] at the [redacted] we explained our problem to him and he came to our house to assess the problem and provide a quoteOur home is about years old and the original deck (approximately 30' long by 10' deep) was, at some point, covered in concrete which over the years developed cracks causing water leaks into our garageI asked him if it would be best to remove the secondary application of concrete decking and apply a new concrete deck or what would he recommendHe assured me removing the existing deck wasn't necessary and that he could "waterproof" our existing concrete deck with his skills at working with concrete, preparation of the deck and the applications of the products he usesHe never mentioned before, during or after completing the job, as he expressed in his rebuttal, how concrete will continue to crack due to extreme weather conditionsContrary to his response, he was contracted to repair the cracks on the deck and one of them did go to the edgeHow could he expect to do a thorough job if he didn't repair this edge as well? The edge of the deck he refers to is approximately inches thick and the underside is barely an inch deepThe rest of the deck is within the garage below which is heated throughout the winterI understand expansion and contraction of materials, but again, he shouldn't assure someone of his ability to waterproof something if he ultimately knows it will fail.At this point I don't want this contractor to return to my house as I feel he is incapable of doing a proper jobI would still like to receive a refund from him so I may find another contractor to redo the job he didn't completeI'm also hoping the Revdex.com can protect other possible customers from using this contractor due to his lack of follow through and appropriate skills Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: When my wife and I first met Mr [redacted] at the [redacted] we explained our problem to him and he came to our house to assess the problem and provide a quoteOur home is about years old and the original deck (approximately 30' long by 10' deep) was, at some point, covered in concrete which over the years developed cracks causing water leaks into our garageI asked him if it would be best to remove the secondary application of concrete decking and apply a new concrete deck or what would he recommendHe assured me removing the existing deck wasn't necessary and that he could "waterproof" our existing concrete deck with his skills at working with concrete, preparation of the deck and the applications of the products he usesHe never mentioned before, during or after completing the job, as he expressed in his rebuttal, how concrete will continue to crack due to extreme weather conditionsContrary to his response, he was contracted to repair the cracks on the deck and one of them did go to the edgeHow could he expect to do a thorough job if he didn't repair this edge as well? The edge of the deck he refers to is approximately inches thick and the underside is barely an inch deepThe rest of the deck is within the garage below which is heated throughout the winterI understand expansion and contraction of materials, but again, he shouldn't assure someone of his ability to waterproof something if he ultimately knows it will fail.At this point I don't want this contractor to return to my house as I feel he is incapable of doing a proper jobI would still like to receive a refund from him so I may find another contractor to redo the job he didn't completeI'm also hoping the Revdex.com can protect other possible customers from using this contractor due to his lack of follow through and appropriate skills Sincerely, [redacted]