The business has responded Please see below:
To whom this may concern, *** *** *** came to DCP Auto Repair with a suspicious mindsetAs he left he screamed “ *** ** *** *** *** *** ** *** *** **!”I believe he was threatening me and my business well beingIf *** *** can read and type these letters of complaints he can more than well read the signs that are posted in the waiting room for customersIt is no one else’s fault but *** *** as to why he chose not to read at least the signs that were relevant to his vehicle*** *** does not state why he failed his NYS Inspection, which was due to faulty front brakesThe state makes the laws for inspection and I follow themIf he calls DMV they will tell him that he must pay for the inspection, pass or failApparently, these letters wont stop so this shall be the last response concerning this irrelevant customerSincerly, DCP Auto Repair Management
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since the respondent uses my name liberally throughout his missive, but fails to provide his own, I will refer to him as the Proprietor
The Proprietor begins by stating there is a sign in his office stating "*** *** *** ** *** ** *** ** *** ** *** ***" Let me begin by saying there are over signs (no exaggeration) hanging on each of the four walls of his officePosting that many signs is akin to posting none, since no customer could possibly read each oneBut I'm guessing that's the pointI would also point out that just advising that a sign is posted, does not remove suspicion. In a world where you can pay for *** with a swipe of a card, one wonders what reasons might exist for a business insisting so vehemently on cash.
One of the many signs the Proprietor DID point out was the one that said the first step in the vehicle inspection is checking the brakesThis happens well before the emissions test is conductedThe Proprietor never does get around to explaining why he went on to the emissions test (which is the part you would have to pay the state for) AFTER I told him explicitly "to take the car down" after he stated the car needed brakes It also has not gone unnoticed that when the Proprietor was trying to sell me on the brake job, brakes were need "all the way around", but when it was time to put his diagnosis into writing and he knew I would be taking the car to another mechanic, he changed his assessment to just the front brakes being the problem
While I appreciate the Proprietor's input, I really do not need his advice on exactly which agency I should be filing my complaint. And as my only wanting to "demonize and create a bad image of DCP on ***", that was done well before I ever pulled into DCP's lot. Unfortunately more people do not refer to the website before making the mistake I did.
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***
The business has responded. Please see below:
Each month DCP Auto Repair performs [redacted]. State Inspections. Out of all the inspections maybe 3 may fail for various reasons. [redacted]...
[redacted] is a customer who believes he is not suppose to pay if his vehicle did not pass the inspection. In the waiting room there are two bold signs that state "INSPECTION FEE MUST BE PAID BY CASH! NO CHECK. NO CREDIT CARDS." AND "N.Y. STATE INSPECTION FEE $37.00 PASS OR FAIL". In [redacted] complaint he is only fabricating his judgment of my character and how I spoke to my daughter for change to give him. That is irrelevant as to why he still failed his inspection for bad front brakes. I still have to pay the state for each and every inspection so I have to charge the customer for the inspection whether or not the vehicle passes or fails. [redacted] should be writing a complaint to the Department of Motor Vehicles instead of Revdex.com. There is no merit to this complaint he just wants to demonize and create a bad image of DCP Auto Repair on [redacted] and Revdex.com.There was nothing wrong with how the inspection was performed. [redacted] was informed why he failed after the inspection was done and then after he received that information he got animated. I showed him the signs in the waiting room. He was not happy as to why I proceeded with the inspection if I knew it was going to fail. Then I told him to make a complaint to DMV because I follow the law. In conclusion, [redacted] is the type of customer as to why I created the signs "INSPECTION FEE MUST BE PAID BY CASH! NO CHECK. NO CREDIT CARDS." AND "N.Y. STATE INSPECTION FEE $37.00 PASS OR FAIL" to be posted in the waiting room.
The business has responded Please see below:
To whom this may concern, *** *** *** came to DCP Auto Repair with a suspicious mindsetAs he left he screamed “ *** ** *** *** *** *** ** *** *** **!”I believe he was threatening me and my business well beingIf *** *** can read and type these letters of complaints he can more than well read the signs that are posted in the waiting room for customersIt is no one else’s fault but *** *** as to why he chose not to read at least the signs that were relevant to his vehicle*** *** does not state why he failed his NYS Inspection, which was due to faulty front brakesThe state makes the laws for inspection and I follow themIf he calls DMV they will tell him that he must pay for the inspection, pass or failApparently, these letters wont stop so this shall be the last response concerning this irrelevant customerSincerly, DCP Auto Repair Management
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since the respondent uses my name liberally throughout his missive, but fails to provide his own, I will refer to him as the Proprietor
The Proprietor begins by stating there is a sign in his office stating "*** *** *** ** *** ** *** ** *** ** *** ***" Let me begin by saying there are over signs (no exaggeration) hanging on each of the four walls of his officePosting that many signs is akin to posting none, since no customer could possibly read each oneBut I'm guessing that's the pointI would also point out that just advising that a sign is posted, does not remove suspicion. In a world where you can pay for *** with a swipe of a card, one wonders what reasons might exist for a business insisting so vehemently on cash.
One of the many signs the Proprietor DID point out was the one that said the first step in the vehicle inspection is checking the brakesThis happens well before the emissions test is conductedThe Proprietor never does get around to explaining why he went on to the emissions test (which is the part you would have to pay the state for) AFTER I told him explicitly "to take the car down" after he stated the car needed brakes It also has not gone unnoticed that when the Proprietor was trying to sell me on the brake job, brakes were need "all the way around", but when it was time to put his diagnosis into writing and he knew I would be taking the car to another mechanic, he changed his assessment to just the front brakes being the problem
While I appreciate the Proprietor's input, I really do not need his advice on exactly which agency I should be filing my complaint. And as my only wanting to "demonize and create a bad image of DCP on ***", that was done well before I ever pulled into DCP's lot. Unfortunately more people do not refer to the website before making the mistake I did.
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***
The business has responded. Please see below:
Each month DCP Auto Repair performs [redacted]. State Inspections. Out of all the inspections maybe 3 may fail for various reasons. [redacted]...
[redacted] is a customer who believes he is not suppose to pay if his vehicle did not pass the inspection. In the waiting room there are two bold signs that state "INSPECTION FEE MUST BE PAID BY CASH! NO CHECK. NO CREDIT CARDS." AND "N.Y. STATE INSPECTION FEE $37.00 PASS OR FAIL". In [redacted] complaint he is only fabricating his judgment of my character and how I spoke to my daughter for change to give him. That is irrelevant as to why he still failed his inspection for bad front brakes. I still have to pay the state for each and every inspection so I have to charge the customer for the inspection whether or not the vehicle passes or fails. [redacted] should be writing a complaint to the Department of Motor Vehicles instead of Revdex.com. There is no merit to this complaint he just wants to demonize and create a bad image of DCP Auto Repair on [redacted] and Revdex.com.There was nothing wrong with how the inspection was performed. [redacted] was informed why he failed after the inspection was done and then after he received that information he got animated. I showed him the signs in the waiting room. He was not happy as to why I proceeded with the inspection if I knew it was going to fail. Then I told him to make a complaint to DMV because I follow the law. In conclusion, [redacted] is the type of customer as to why I created the signs "INSPECTION FEE MUST BE PAID BY CASH! NO CHECK. NO CREDIT CARDS." AND "N.Y. STATE INSPECTION FEE $37.00 PASS OR FAIL" to be posted in the waiting room.