Since your reply I have been contacted directly by someone from ACS with instructions on moving forwardWhen the settlement was finalized I was never instructed to send my release letter to the bureaus, I was under the impression ACS reported to them since you are a debt collectorI even contacted MrW*** about why it didn't update on the report, he never responded, life got busy and I forgotI appreciate the response ill be sending the release letter to the bureaus.
Regards,
*** ***
For every satisfied debt we provide the consumer with a document that we refer to as a "Release of Debt Letter". Additionally, our reps are trained to provide the consumer with specific instructions on how to upload this letter to each of the 3 major credit bureaus in order to have their...
credit reports updated within 30 days from upload. I am not able to specifically say if this consumer was provided with the letter and the instructions as Mr W[redacted] no longer works for ACS. However, if the consumer needs additional assistance or guidance he/she is free to contact me directly at [redacted] and I will be happy to assist. Tell us why here...
I have reviewed Mr [redacted] concerns and notified the representative handling his account. It is for a [redacted] (not C[redacted]), but I believe that point to be secondary. [redacted] from my office will contact him both by phone and email immediately and will provide Mr [redacted]...
with the following information: Principal Balance assigned to ACS, Interest Amount assigned to ACS, Total Amount assigned to ACS, Total Amount of Payments Mr Greer has made to ACS to date, and Total Amount remaining due as of today. Should he experience any further problems or issues concerning this matter I invite Mr [redacted] to contact me personally at ###-###-####, or by email at [redacted]Respectfully,[redacted]President, ACS.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it...
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I will identify the account and ensure that the phone number provided is removed (if has not been already) and ensure that no further calls are made to this person.
Since your reply I have been contacted directly by someone from ACS with instructions on moving forwardWhen the settlement was finalized I was never instructed to send my release letter to the bureaus, I was under the impression ACS reported to them since you are a debt collectorI even contacted MrW*** about why it didn't update on the report, he never responded, life got busy and I forgotI appreciate the response ill be sending the release letter to the bureaus.
Regards,
*** ***
For every satisfied debt we provide the consumer with a document that we refer to as a "Release of Debt Letter". Additionally, our reps are trained to provide the consumer with specific instructions on how to upload this letter to each of the 3 major credit bureaus in order to have their...
credit reports updated within 30 days from upload. I am not able to specifically say if this consumer was provided with the letter and the instructions as Mr W[redacted] no longer works for ACS. However, if the consumer needs additional assistance or guidance he/she is free to contact me directly at [redacted] and I will be happy to assist. Tell us why here...
I have reviewed Mr [redacted] concerns and notified the representative handling his account. It is for a [redacted] (not C[redacted]), but I believe that point to be secondary. [redacted] from my office will contact him both by phone and email immediately and will provide Mr [redacted]...
with the following information: Principal Balance assigned to ACS, Interest Amount assigned to ACS, Total Amount assigned to ACS, Total Amount of Payments Mr Greer has made to ACS to date, and Total Amount remaining due as of today. Should he experience any further problems or issues concerning this matter I invite Mr [redacted] to contact me personally at ###-###-####, or by email at [redacted]Respectfully,[redacted]President, ACS.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it...
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I will identify the account and ensure that the phone number provided is removed (if has not been already) and ensure that no further calls are made to this person.