DCS Motors

Revdex.comDublin RdColumbus Ohio 43215I have received the information you have sent to DCS Motors in reffference to ID*** on July 2015.In response to the complaint from *** ***.On May 16, *** *** came into our small car lot to purchase a FordEconoline
van,at that time Mrs *** drove the van and said she had a concern aboutthe amount the amount of the rust and wanted her farther to look at the van and at thattime did not purchaseMrs *** came back the next day and wanted us to take theher to the mechanic shop so she could look under the van and take pictures to send herfather, after taking the pictures she wanted to go ahead with the dealThere was never aagreement that if the van had excessive rust Mrs *** could bring it back and get arefund, that is why we had her look it over before she purchased it.At the time of purchase it was brought to our attention the air was not working, at hattime I told Mrs*** we would repair the air and would give her a day warrantyfor the air only, after the air was fixed I didn't here from the customer for over thirtydays, when the customer call me I told her we would repair the air at no cost to her andhad the mechanic call her that day 6-15-to make a appointment to repair the air, thecustomer said she could not bring the van because she was to busy and wanted us topurchase the van backAt that time I told Mrs *** we would not purchase the vanbut would honor our agreement and repair the air conditioning.Thank you** ***Manager DCS Motors

Revdex.com1169 Dublin RdColumbus Ohio 43215I have received the information you have sent to DCS Motors in reffference to ID10717387 on July 20 2015.In response to the complaint from [redacted].On May 16, 2015 [redacted] came into our small car lot to purchase a 1997 FordEconoline van,at that time Mrs [redacted] drove the van and said she had a concern aboutthe amount the amount of the rust and wanted her farther to look at the van and at thattime did not purchase. Mrs [redacted] came back the next day and wanted us to take theher to the mechanic shop so she could look under the van and take pictures to send herfather, after taking the pictures she wanted to go ahead with the deal. There was never aagreement that if the van had excessive rust Mrs [redacted] could bring it back and get arefund, that is why we had her look it over before she purchased it.At the time of purchase it was brought to our attention the air was not working, at hattime I told Mrs. [redacted] we would repair the air and would give her a 60 day warrantyfor the air only, after the air was fixed I didn't here from the customer for over thirtydays, when the customer call me I told her we would repair the air at no cost to her andhad the mechanic call her that day 6-15-2015 to make a appointment to repair the air, thecustomer said she could not bring the van because she was to busy and wanted us topurchase the van back. At that time I told Mrs [redacted] we would not purchase the vanbut would honor our agreement and repair the air conditioning.Customer would bring the van to the repair shop for repair. The dealership will be glad to repair the van if the customer could find time to bring it in.The Buyers Guide hs a note at teh bottom that states the dealership will repair air and warranty for 60 days. The warranty was for teh air only and teh customer was aware at that time.In her notes it states purposes of the guarantee was to make sure the air works, we will stand behind our guarantee to repair the air.Thank you[redacted]Manager DCS Motorscc: Dean Salts