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DCU Center Reviews (1)

The DCU Center box office is guilty of negligent misrepresentation, breach of contract, breach of good faith and fair dealing and unfair competition. I was very pleased to be taking my two young sons to the Marvel universe Live show on [redacted] 2015. Unfortunately, I have to report that I was very disappointed with the service I received in the DCU Center Ticket Box Office. After waiting in a lengthy line with two anxious boys, I really would have appreciated a little courtesy but I was in for quite a rude awakening.In my hand I held a coupon (SEE ATTACHED 1) stating that I would "SAVE $10 ON OPENING NIGHT TICKETS! GOOD ONLY Thu. [redacted] at 7:00pm". I presented the coupon and was told by the clerk that, "This is not a coupon, it's just a promo."I pointed to the text on both sides of the coupon, showing the large bold font, clearing reading "SAVE $10 ON OPENING NIGHT TICKETS!" I asked the clerk if it was [redacted] Opening Night. He confirmed. I asked him how I can redeem the written offer as advertised on the coupon. He repeated that I was not holding a coupon. I asked him if I didn't meet some sort of condition or restriction was being applied. He only repeated that I didn't have a coupon. Although I was really annoyed, I realized that I was holding up a long line of anxious children, including two of my own. I did not feel like arguing or further delaying the line of folks behind me. I took out my wallet and asked for the price of a ticket. The clerk said [redacted] I presented my Unum employment badge (which entitles me to 10% off at the DCU box office) and I mentioned the discount to the clerk. The clerk became visibly annoyed and rolled his eyes. He said, "The only discounts available are with vouchers."I held the coupon back up to the window and said, "I'm holding the voucher, it says $10 off!"The clerk stepped back away from the window and came back with another clerk, whom I assumed was a supervisor. He was speaking to her from behind the glass and appeared to be explaining my issue with her. The supervisor then stepped up to my clerk's computer/register and started to type something. Without looking at me or addressing me in any way what so ever, she then turns around and the clerk completes the transaction.He took my debit card from the slot beneath the soundproof plexiglass and hands me the receipt to sign. The receipt said [redacted] That was the full, regular advertised price of the ticket (SEE ATTACHED 2). The DCU Center is guilty of false advertising, very poor customer service and dishonoring their discount agreement with Unum. The DCU Center box office is guilty of negligent misrepresentation, breach of contract, breach of good faith and fair dealing and unfair competition. As such, DCU has been unjustly enriched as a result of this wrongful conduct.Desired SettlementI would like to be contacted by the company and made whole for the loss.Business Response On [redacted] 2015, the DCU Center received a complaint letter from a customer by email and through a social media channel regarding his experience at the Box Office and a discrepancy in ticket prices (special offer) for the event in question. Immediate action was taken upon receipt of the complaint and the customer was contacted back the following day [redacted] The DCU Center found that the advertised offer, which was produced by a 3rd party promoter, did not match what was set-up in our ticketing system. There was an existing opening night ticket price which was discounted and automatically applied to corresponding seating in the Arena. There were some exceptions to the offer that was not expressed in the coupon. The DCU Center contacted the customer with an apology for the error, for his inconvenience/experience and notified that he would be refunded the difference ($10.00). A refund check was sent to the customers attention. Consumer Response The DCU Center refunded me $10 and admitted to deceptive advertising practices. I am content that I was refunded, however I still believe that the DCU should be reprimanded for false advertising to prevent future occurrences. Thanks to the for help getting the refund. Final Consumer Response

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Description: Trade Shows, Expositions & Fairs, Recreation Centers, Conference Centers

Address: 50 Foster St, Worcester, Massachusetts, United States, 01608-1305


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