D&D Innovation

This is a response to Ms [redacted] ***s letter.On Dec 4,Ms [redacted] came into our office with her motherShe had a letter appointment then her momSo we tried to see both of them at the same because they were sharing a ride to our officeShe had lost her partial lower dentureShe was told about the snap on smileShe agreed to buy the snap on smileBoth Dr [redacted] and the assistant had explained to Ms [redacted] about this dental productIt take 15-mins alone just to do an impression on any patient's mouthAccusing Dr [redacted] of spending only mins with her is a statementShe was told that we would be sending the impression out to our lab in Southern CA and it would take weeks to get it back.During the time of billing Ms [redacted] gave us her Care Credit Card to buy the snap on smileWe ran the card online with care creditIt was approvedWhen we tried to print the statement our printer kept on jamming upI told her I had to have her sign the approved paperwork it was part of my responsibilityShe has to be somewhere else and need to get goingMs [redacted] said she would sign it when she came back to pick up the snap on smileSo I let her leave our office she wouldn't be late to where she was going.Dec 17, Ms [redacted] came in to pick up her snap on smileIt fit perfectlyShe was not happy with what she received and wanted a refundDr [redacted] told her we would be charging her a 25% for a return/ lab fee for materials used to maker her snap on smileShe agreed to pay the 25% feeWe had her sign an Agreement and Release form before we would issue her a refundMs [redacted] read the agreement, made a note on the agreement letter and then signed itAt no time was any fraud committedThere were times when Ms [redacted] requested money to be refunded or treatment be changed and altered for submitting to the The CA RehabWe had informed her that this would be fraud and we could not proceedOur office went above and beyond to see Ms [redacted] and worked with her financial situation at the timeWe have refunded Ms [redacted] many times since she started reciving services from our officeInclosed is a copy on Ms [redacted] ***s patient ledger and copy of The Agreement and Release form that she signedThank you, Dr [redacted] ***

The business responded to this complaint but asked that its response not be published. We have contacted *** the head care giver at *** *** *** *** was informed that Ms*** has been calling our office times a day for almost 2-monthsWe were told Ms***
suffers from Dementia*** told me it would be ok just to hang up on her or file a restraining order on Ms***The care faclaty can not take her phone away from her because it's one of her right to have a cell phone.I've talked to Ms *** tell her we were not going to bring her back has a patientShe got upset and threating over the phoneI asked her to please stop calling the officeShe contiuned to callOur company had put a block on her phone numberAfter getting the letter from the Revdex.comI contacted *** once again.I spoke to *** one of the girls who answers the phone at ***She gave me Ms***'s providerMs*** ***'s phone (530) 889-I called MsHollitz and was unable to talk to herI then left a message asking her to contact Affordable Denture. We are trying to resolve the problem but still not going to take Ms*** back as a Patient due to her uncooperative and threatening matter that she has shown in the past in our office/ phone.Respectfully,William WhiteFDA Redding CA(530)223-2989 Respectfully, Deniz SGarrettOperations ConsultantAffordable Care Inc.Cell: 831-566-4987E-Fax: 252-208-

This is a response to Ms. [redacted]s letter.On Dec 4,2015 Ms. [redacted] came into our office with her mother. She had a letter appointment then her mom. So we tried to see both of them at the same because they were sharing a ride to our office. She had lost her partial lower denture. She was told...

about the snap on smile. She agreed to buy the snap on smile. Both Dr [redacted] and the assistant had explained to Ms. [redacted] about this dental product. It take 15-20 mins alone just to do an impression on any patient's mouth. Accusing Dr. [redacted] of spending only 5 mins with her is a false statement. She was told that we would be sending the impression out to our lab in Southern CA and it would take 2 weeks to get it back.During the time of billing Ms. [redacted] gave us her Care Credit Card to buy the snap on smile. We ran the card online with care credit. It was approved. When we tried to print the statement our printer kept on jamming up. I told her I had to have her sign the approved paperwork it was part of my responsibility. She has to be somewhere else and need to get going. Ms. [redacted] said she would sign it when she came back to pick up the snap on smile. So I let her leave our office she wouldn't be late to where she was going.Dec 17, 2015 Ms. [redacted] came in to pick up her snap on smile. It fit perfectly. She was not happy with what she received and wanted a refund. Dr. [redacted] told her we would be charging her a 25% for a return/ lab fee for materials used to maker her snap on smile. She agreed to pay the 25% fee. We had her sign an Agreement and Release form before we would issue her a refund. Ms. [redacted] read the agreement, made a note on the agreement letter and then signed it. At no time was any fraud committed. There were times when Ms. [redacted] requested money to be refunded or treatment be changed and altered for submitting to the The CA Rehab. We had informed her that this would be fraud and we could not proceed. Our office went above and beyond  to see Ms. [redacted] and worked with her financial situation at the time. We have refunded Ms. [redacted] many times since she started reciving services from our office. Inclosed is a copy on Ms [redacted]s patient ledger and copy of The Agreement and Release form that she signed. Thank you, Dr. [redacted]

Due to federal privacy laws, we cannot provide a response to the complaint. Should Ms. [redacted] provide a signed HIPAA release, we will be happy to respond.