D&D Moving and Delivery

This letter is in respond to case ***When the customer called this job was delivery
only no labor involved, from lkea to customers' houseDriver arrived late due to circumstances behond his control (traffic)it is believed that customer is responsible of his or her own driving security if using his or her own vehicleFor the misplaced item please make an effort to meet as soon as possibleif any questions I will be glad to respond

Complaint: [redacted]
I am rejecting this response because:I believe he is operating as a business illegally and proved so in his unprofessional manner.  He was not only late, but didn't inform me of any issues... I had to keep looking for him.  He said at the time that a job had taken longer, not that he was in traffic.  His driving was very unsafe, knew we had to follow him, and put us in harm's way.  That is not acceptable with any excuse.  I had tried to reach him MULTIPLE times, MULTIPLE ways about my missing items, with no response until I came to Revdex.com to report him AFTER learning of his previous illegal activity and subsequent fine.He can drop off the items that were taken at my residence, but I will have no further physical contact with him.  If he does not wish to drop it off, then I will only accept financial compensation mailed to my place of business.  If nothing is done, I will push the issue further with the police, as I have stated.

Review: I recently hired a business listed on Craigslist to pick up a delivery at [redacted] in Elizabeth, NJ. The first time I saw the company name was when he came... and hour and a half late. [redacted] was unprofessional, drove unsafe (we were TRYING to follow him), and then forgot to unload some of my stuff before taking off (he had been paid). I tried to contact him via text, voice message, and email via CL, but heard nothing back. He just stole my stuff and didn't respond. I found out later that that "company" has been recently fined for operating as an unlicensed business (http://www.nj.com/news/index.ssf/2014/01/nj_fines_26_unlicensed_moving_companie...⇄ I basically paid someone $50 to make me late, steal my stuff, and almost get us in an accident.Desired Settlement: I want the fee returned since he did not complete his job and has made things much more difficult. I also want the value of what he took compensated (it's not the value that matters, but the principle of the matter) or the items replaced, as I asked him to do originally.

Business

Response:

This letter is in respond to case [redacted]. When the customer called this job was delivery only no labor involved, from lkea to customers' house. Driver arrived late due to circumstances behond his control (traffic). it is believed that customer is responsible of his or her own driving security if using his or her own vehicle. For the misplaced item please make an effort to meet as soon as possible. if any questions I will be glad to respond.