This letter is written in response to a complaint your office received from a current resident of North Apartments, Case # [redacted] Our office received the notification from you on October 27, As you will see in the information provided below, our company has worked to resolve the resident's concerns stated within the complaint prior to receiving the notification from your office Our office was notified by the roommate of the complainant on Saturday, October 18, that there was a plumbing backup within the apartmentOur on-call service technician came out and addressed the situation, treating the situation as an emergency While we offered numerous times to provide all cleanup services in house that day, it was requested by the reporting resident to have a third party come and perform the cleanup This was scheduled for the next available time, Monday, October 20'", In the meantime, alternative accommodations were made and the reporting resident notified On Monday, October 20, our office was contacted by the complainant and the third roommate about the issue from the weekendThe onsite staff provided details of the incident and the details of the cleaning that had been scheduled for that day As scheduled, the unit was thoroughly cleaned by our third party contractor on Monday the thI was contacted that evening around 10pm via email regarding their concerns (the email sent to me was the same as the excerpt within the complaint sent to you later that evening)I worked with the onsite staff the following day to address their concerns and emails were sent from the North Operations Manager with me following up the following daySince, the unit has been re-cleaned and the staff followed up on the status of the unit numerous times The situation from the main drain backup has been resolved and the unit professionally cleaned multiple timesWe have offered a transfer, free of charge, which the residents have declined, choosing to remain within their original apartmentWe have scheduled for the air ducts to be cleaned, the carpets to be steamed, and for an air scrubber to be run within the unit and have communicated the schedule to all three of the residents within the unit We have been in consistent contact with the residents of the apartment and have worked to remedy their concerns within the unitWe will continue to work with them to ensure that their stay at North meets their expectations We appreciate your time in reviewing our response and ask that should you have any questions, you feel free to contact us Sincerely, *** [redacted] Executive Manager/Director of Student Housing
This letter is written in response to a complaint your office received from a current resident of North 38 Apartments, Case #[redacted]. Our office received the notification from you on October 27, 2014. As you will see in the information provided below, our company has worked to...
resolve the resident's concerns stated within the complaint prior to receiving the notification from your office.
Our office was notified by the roommate of the complainant on Saturday, October 18, 2014 that there was a plumbing backup within the apartment. Our on-call service technician came out and addressed the situation, treating the situation as an emergency. While we offered numerous times to provide all cleanup services in house that day, it was requested by the reporting resident to have a third party come and perform the cleanup. This was scheduled for the next available time, Monday, October 20'", 2014. In the meantime, alternative accommodations were made and the reporting resident notified.
On Monday, October 20, 2014 our office was contacted by the complainant and the third roommate about the issue from the weekend. The onsite staff provided details of the incident and the details of the cleaning that had been scheduled for that day.
As scheduled, the unit was thoroughly cleaned by our third party contractor on Monday the 20 th. I was contacted that evening around 10pm via email regarding their concerns (the email sent to me was the same as the excerpt within the complaint sent to you later that evening). I worked with the onsite staff the following day to address their concerns and emails were sent from the North 38 Operations Manager with me following up the following day. Since, the unit has been re-cleaned and the staff followed up on the status of the unit numerous times.
The situation from the main drain backup has been resolved and the unit professionally cleaned multiple times. We have offered a transfer, free of charge, which the residents have declined, choosing to remain within their original apartment. We have scheduled for the air ducts to be cleaned, the carpets to be steamed, and for an air scrubber to be run within the unit and have communicated the schedule to all three of the residents within the unit.
We have been in consistent contact with the residents of the apartment and have worked to remedy their concerns within the unit. We will continue to work with them to ensure that their stay at North 38 meets their expectations.
We appreciate your time in reviewing our response and ask that should you have any questions, you feel free to contact us.
Sincerely,
[redacted]
Executive Manager/Director of Student Housing
This letter is written in response to a complaint your office received from a current resident of North Apartments, Case # [redacted] Our office received the notification from you on October 27, As you will see in the information provided below, our company has worked to resolve the resident's concerns stated within the complaint prior to receiving the notification from your office Our office was notified by the roommate of the complainant on Saturday, October 18, that there was a plumbing backup within the apartmentOur on-call service technician came out and addressed the situation, treating the situation as an emergency While we offered numerous times to provide all cleanup services in house that day, it was requested by the reporting resident to have a third party come and perform the cleanup This was scheduled for the next available time, Monday, October 20'", In the meantime, alternative accommodations were made and the reporting resident notified On Monday, October 20, our office was contacted by the complainant and the third roommate about the issue from the weekendThe onsite staff provided details of the incident and the details of the cleaning that had been scheduled for that day As scheduled, the unit was thoroughly cleaned by our third party contractor on Monday the thI was contacted that evening around 10pm via email regarding their concerns (the email sent to me was the same as the excerpt within the complaint sent to you later that evening)I worked with the onsite staff the following day to address their concerns and emails were sent from the North Operations Manager with me following up the following daySince, the unit has been re-cleaned and the staff followed up on the status of the unit numerous times The situation from the main drain backup has been resolved and the unit professionally cleaned multiple timesWe have offered a transfer, free of charge, which the residents have declined, choosing to remain within their original apartmentWe have scheduled for the air ducts to be cleaned, the carpets to be steamed, and for an air scrubber to be run within the unit and have communicated the schedule to all three of the residents within the unit We have been in consistent contact with the residents of the apartment and have worked to remedy their concerns within the unitWe will continue to work with them to ensure that their stay at North meets their expectations We appreciate your time in reviewing our response and ask that should you have any questions, you feel free to contact us Sincerely, *** [redacted] Executive Manager/Director of Student Housing
This letter is written in response to a complaint your office received from a current resident of North 38 Apartments, Case #[redacted]. Our office received the notification from you on October 27, 2014. As you will see in the information provided below, our company has worked to...
resolve the resident's concerns stated within the complaint prior to receiving the notification from your office.
Our office was notified by the roommate of the complainant on Saturday, October 18, 2014 that there was a plumbing backup within the apartment. Our on-call service technician came out and addressed the situation, treating the situation as an emergency. While we offered numerous times to provide all cleanup services in house that day, it was requested by the reporting resident to have a third party come and perform the cleanup. This was scheduled for the next available time, Monday, October 20'", 2014. In the meantime, alternative accommodations were made and the reporting resident notified.
On Monday, October 20, 2014 our office was contacted by the complainant and the third roommate about the issue from the weekend. The onsite staff provided details of the incident and the details of the cleaning that had been scheduled for that day.
As scheduled, the unit was thoroughly cleaned by our third party contractor on Monday the 20 th. I was contacted that evening around 10pm via email regarding their concerns (the email sent to me was the same as the excerpt within the complaint sent to you later that evening). I worked with the onsite staff the following day to address their concerns and emails were sent from the North 38 Operations Manager with me following up the following day. Since, the unit has been re-cleaned and the staff followed up on the status of the unit numerous times.
The situation from the main drain backup has been resolved and the unit professionally cleaned multiple times. We have offered a transfer, free of charge, which the residents have declined, choosing to remain within their original apartment. We have scheduled for the air ducts to be cleaned, the carpets to be steamed, and for an air scrubber to be run within the unit and have communicated the schedule to all three of the residents within the unit.
We have been in consistent contact with the residents of the apartment and have worked to remedy their concerns within the unit. We will continue to work with them to ensure that their stay at North 38 meets their expectations.
We appreciate your time in reviewing our response and ask that should you have any questions, you feel free to contact us.
Sincerely,
[redacted]
Executive Manager/Director of Student Housing