The client is not entitled to a refund.The client received his military records, yet his records did not contain a DDThe client may not be eligible for oneWe explained that not all service members have the precise DDformOur Terms of Service stipulate that we provide a DDor its equivalentWe provided the equivalent military records.We responded to the client thus: Hello,We received your message regarding the request for a refundWe have provided the complete record for youIf you feel entitled to a DDor equivalent, you would need to petition the office on the letter to create a record that does not currently exist.We do not create recordsWe only retrieve what already exists.No refund is warranted.Sincerely, [redacted] * [redacted] * [redacted]
The client is not entitled to a refund.The client received his military records, yet his records did not contain a DDThe client may not be eligible for oneWe explained that not all service members have the precise DDformOur Terms of Service stipulate that we provide a DDor its equivalentWe provided the equivalent military records.We responded to the client thus: Hello,We received your message regarding the request for a refundWe have provided the complete record for youIf you feel entitled to a DDor equivalent, you would need to petition the office on the letter to create a record that does not currently exist.We do not create recordsWe only retrieve what already exists.No refund is warranted.Sincerely, [redacted] * [redacted] * [redacted]