DDR Hospitality LLC, DBA OneStoPparking.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] no response from anyone regarding my issue

Mr. Pat P., owner of [redacted] [redacted] said he will call customer today. Mr. P can be reached on ###-###-####. If owner of lot will not compensate customer, there is nothing else we, OneStopParking, can do as we do not own the parking locations. We are the 3rd party booking agent. I already refunded all that was paid directly to us. Our website clearly states under Terms and Conditions that we are not liable for any damage while parked at any lots we partner with. This claim needs to go to: [redacted] [redacted]###-###-#### Thank you.

Good afternoon. I issued a full refund to the customer for what he paid us, OneStopParking, for $16.25. However, we are the 3rd party booking agent and do not own any of the lots. I have reached out to the location owner/manager and they have not contacted me back yet. I told the customer that I...

will be out for a week on vacation starting 9/13 and returning 9/19 so they may not hear back before then. On our website, onestopparking.com, under Terms and Conditions (see below), we do clearly state that we do not assume any liability while customer's cars are parked at any of our parking partners. We do not own the lots. I will follow up with additional information once I have it. Thank you.  Voluntary Assumption of Risk:This website functions as an information source to connect travelers in need of airport parking with privately owned Parking Facility Operators affiliated with hotel facilities. The Parking Facility Operator agrees to make every good faith effort to honor your reservation. In the event of unforeseen situations, including but not limited to, Acts of God, War, or other conditions such as, severe weather conditions, your reservation could be cancelled.You freely, knowingly and voluntarily assume and are solely responsible for all risks of any kind associated with: using this website; dealing with the Operator;  dealing with any other third parties with whom you come in contact as a result of or incident to your use of this website;  being on the Operator's property;  parking at the Parking Facility; and  using any shuttle service. You also park at your own risk and are solely responsible for your vehicle and any items left inside your vehicle.Although the Webmaster makes every effort to provide accurate and clear information on the website, the material on this website may contain inaccuracies or typographical errors. The Operator makes no representation about the accuracy, completeness, reliability, or timeliness of the website or the information provide therein. Changes are made to this website periodically and may be made at any time without notice. Your use of this website and the information posted on this website and the services provided through this website are at your own risk.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Mr. P. called me 3 times with no resolution to my complaint. Regarding your terms and conditions, you took responsibility and procession of my vehicle when you took my keys therefore you are responsible.  I paid for a service to park my car and to keep it safe. My car was parked in a safe place where I PARKED IT. You moved it, you damaged it. I booked through OneStopParKing. Your a third party booking agent in which I am sure you want to keep your good name. Mr. P. represents your company and all you tell me is that "if the owner will not compensate customer,there is nothing else we, OneStopParKing can do.".Also, who is [redacted].

[redacted], my apologies for the shuttle issue. I did cancel the full reservation for a refund of $60.75. Please fax or scan the [redacted] receipt to me. I need to have something on file to move forward. I will issue a refund for the trip protections separately ($8.97) and add it to the [redacted] amount. So, the...

total reimbursed will be $82.53. The reservation amounts of $17.50, 20.25 and 23.00 will credit back to your card that was used: #[redacted]. You will receive a hard check for the 2nd amount of $21.78 ([redacted] and trip protections). Is this your current address since it will be mailed? [redacted] As for the additional credit you are asking for, I cannot issue that unless my manager allows it. I will speak to him as soon as I can. We will definitely take this issue up with the location management to see why things went wrong. I will be out of the office starting 5/23 and returning on 5/31. If you get the [redacted] receipt to me by 2PM today I can cut and mail the check. If you cannot get it to me until after 2PM today, I will cut and mail it on 5/31. This is certainly not the customer service that we strive to deliver to our valued customers. My apologies again. I called you and left a vm but you were unavailable. Feel free to call me on the number below. Thank you. Best Regards, Sharon W[redacted]Relations ManagerOneStopParkingD: ###-###-####P: ###-###-####               Fax: ###-###-####www.OneStopParking.com