I am responding to the complaint made against my business [redacted] came into the office for an estimatei was not present personally when on this day but I have spoke with multiple men that were present about this matterAfter inspecting the vehicle [redacted] informed Ms [redacted] that his opinion was that her vehicle could be repaired and they agreed on a price for the repairWhen Ms [redacted] returned for her scheduled repair appointment [redacted] began working on the vehicleAfter only working on the vehicle for min [redacted] concluded that the damage on her car was not going to be good candidate for Paintless dent repair because the dent in her door had stretched the metal to far to put it back to its original shapeHe also buffed the scuffs and scratches off the door to reveal that the paint was actually damaged(cracked) as wellOur shop is a completely paintless operation which means we do nothing at all for paint damageRepair of this damage becomes substantially more difficult with the paint cracked [redacted] then asked a second opinion from [redacted] which has years experience in this business [redacted] then assisted in the repair using his expertise trying to help Ms [redacted] 's car get repairedAfter another hour of attempting to repair and keep Ms [redacted] from having to get her car repainted with a much more costly repair he determined that it just wasn't going to be possibleThe damage was just to extensive by our means to repair this vehicleAt that time, [redacted] explained to Ms [redacted] the situation and that our services will not be able to help her and instructs her that for her vehicle to be repaired she would need to go to a full body shop where they conventionally repair the door and repaint the carMs [redacted] became very unhappy with that result and claimed that since my shop had attempted to repair but could not that we should then pay to have her car repaintedShe then became very aggravated stating that now she could not claim it on her insurance which is falseWe tried to explain to her that yes, she could still file it on her insurance because she still has the same damage that she originally came in withShe was very adamant in claiming that she just expected my shop to pay to have her car repainted Ms [redacted] came in with a damaged vehicle requesting our services, only after multiple man hours of labor attempting it was concluded that we could not make the repairWe informed her that there would be no charge from my shop for attempting the repairI do not feel that my shop is responsible to repaint her carWe attempted to repair and help her put her back to good condition but ultimately she left with damage to the car just as she came in with so basically she was back to square one with a damaged door, out of pocket zero money, with the advice from my shop that she needed to go to a body shop for the repairs
I am responding to the complaint made against my business [redacted] came into the office for an estimatei was not present personally when on this day but I have spoke with multiple men that were present about this matterAfter inspecting the vehicle [redacted] informed Ms [redacted] that his opinion was that her vehicle could be repaired and they agreed on a price for the repairWhen Ms [redacted] returned for her scheduled repair appointment [redacted] began working on the vehicleAfter only working on the vehicle for min [redacted] concluded that the damage on her car was not going to be good candidate for Paintless dent repair because the dent in her door had stretched the metal to far to put it back to its original shapeHe also buffed the scuffs and scratches off the door to reveal that the paint was actually damaged(cracked) as wellOur shop is a completely paintless operation which means we do nothing at all for paint damageRepair of this damage becomes substantially more difficult with the paint cracked [redacted] then asked a second opinion from [redacted] which has years experience in this business [redacted] then assisted in the repair using his expertise trying to help Ms [redacted] 's car get repairedAfter another hour of attempting to repair and keep Ms [redacted] from having to get her car repainted with a much more costly repair he determined that it just wasn't going to be possibleThe damage was just to extensive by our means to repair this vehicleAt that time, [redacted] explained to Ms [redacted] the situation and that our services will not be able to help her and instructs her that for her vehicle to be repaired she would need to go to a full body shop where they conventionally repair the door and repaint the carMs [redacted] became very unhappy with that result and claimed that since my shop had attempted to repair but could not that we should then pay to have her car repaintedShe then became very aggravated stating that now she could not claim it on her insurance which is falseWe tried to explain to her that yes, she could still file it on her insurance because she still has the same damage that she originally came in withShe was very adamant in claiming that she just expected my shop to pay to have her car repainted Ms [redacted] came in with a damaged vehicle requesting our services, only after multiple man hours of labor attempting it was concluded that we could not make the repairWe informed her that there would be no charge from my shop for attempting the repairI do not feel that my shop is responsible to repaint her carWe attempted to repair and help her put her back to good condition but ultimately she left with damage to the car just as she came in with so basically she was back to square one with a damaged door, out of pocket zero money, with the advice from my shop that she needed to go to a body shop for the repairs