D.D.W., Inc.

Daniel Custom Homes has failed to honor warranty of defective items and/or workmanship per contract & has been non-responsive to our ongoing requests.
We contracted with Daniel Custom Homes (aka D.D.W. Inc., Village Custom Homes LLC or Daniel Custom Homes and Real Estate) to build a new custom home. Part of the contract stated that Daniel Custom Homes would repair or replace items that are found defective in the first year of occupancy within three months of receiving notice of such items. We submitted our list of warranty items to Daniel Custom Homes in August 2011 prior to the one year occupancy date as stated in the contract. The list included many items including structural issues, warped cabinetry, leaky gutters, doors that don't latch and windows that won't stay open. It has now been six months since Daniel Custom Homes received our list of warranty items and none of the items have yet been fixed. During this time, we have contacted Daniel Custom Homes numerous times and, when we do get any response, we are promised that they will 'make arrangements' to come out but then we never hear from them again until the next time we initiate contact. Daniel Custom Homes has also promised numerous times to meet with us to review our warranty list but has never followed through. In fact, in the six months since being notified, Daniel Custom Homes has only addressed one warranty item but not even that has been fixed yet. The workers that were sent were unprofessional, ill-prepared and ill-equipped for the task at hand. They cosmetically hid the problem but never fixed the root cause. We told them at the time that was unsatisfactory and that they needed to have Daniel Custom Homes contact us with a better solution but, once again, we never heard back from anyone. At the present rate, it will take a full-time effort on our part over many years to get any resolution from Daniel Custom Homes. That is totally unacceptable. Daniel Custom Homes needs to respect and abide by the contract we both signed in good faith and rectify these warranty items as promised.

This behavior is the continuation of a pattern that we first experienced with Daniel Custom Homes during the construction of our home. Throughout the entire construction process, we needed to constantly contact them before we would get any response to any of our questions or issues. Then, typically, the first response would be that they would get back to us or, again, make arrangements but nothing would ever come of it. There was also an obvious attempt on the part of Daniel Custom Homes to delay the completion of our home for reasons known only to them and without any clear explanation despite the many times we asked. We finally needed to pursue other courses of action to force Daniel Custom Homes to commit to a completion date after construction had gone two months over with no endpoint in sight.

In addition, based on the other complaints lodged against Daniel Custom Homes, we see that we are not the only ones to have this experience with them. Apparently, this is Daniel Custom Homes' prevailing approach to the way they conduct business and one that invalidates any excuses on their part that it's just a bad day, week or year. We also do not think that a poor economic climate is just rationale for any company to continue to provide poor service and fail to honor their commitments; all while continuing to take on new business. It is interesting to read in one of the other complaints that Daniel Custom Homes acknowledges they are 'obligated' to complete a warranty list generated at the one-year mark , when, as you can see by our case, they clearly do not.