Complaint Information: The complaint stated that our salesperson told the customer that an inquiry on their credit would not become part of their credit report until later on in the buying processThe salesperson was wrong because in fact each inquiry on an individual's credit history becomes part of that historyThe salesperson has been counseled on this and it will not happen againWe are truly sorry for this and do apologize to the customerThank you for bringing this matter to our attentionRespectfully, De Cormier Motor Sales, Inc
Complaint: [redacted] I am rejecting this response because: If you look at the screen shot from the dealership service website attached, it shows that the service the dealership performed as per my invoice should have been included in the package, however the dealership charged me separately for this service of $which is outrageous The dealership changed the engine air filter without my permission and told me that it is the part of the packageAnd they failed to inform me what the 30k package would cover for the cost The dealership should have explained line by line, what the price coversThey did notI went over all the details with the service manage and stated the costs that I should get back in credit of $I had expressed this concern in my first email to Revdex.com and also explained the same thing over the phone to the dealership service manager I would request the dealer ship to please refund my money for the services that should not have been performed on my car without my authorization Sincerely, [redacted]
Complaint Information: Customer is stating that he did not authorize us performing the 30,mile service however DeCormier [redacted] has the night drop envelope that has both customer signatures requesting the 30,mile service along with hand written complaints stating that the driver's tail light is out and to check that the brakes shake when braking on highway and an authorization in the amount of $@ 6:p.mon 07/24/Further documentation on work order atating that Mr [redacted] was contacted by our service advisor @ 8:a.mon 07/25/confirming services that customer requested on said night drop envelope and then again customer was contacted @ 10:a.mon 07/25/for additional services including repairing driver's brake light, performing the all wheel drive fluid exchange service and machining the front rotors in order to remedy brake vibration at which time Mr [redacted] authorized an additional $DeCormier [redacted] does stride to be very thorough in all aspects of our business with every customer we come into contact with and I can say with confidence that the customer listed above was handled in the same manner
Complaint Information: The complaint stated that our salesperson told the customer that an inquiry on their credit would not become part of their credit report until later on in the buying processThe salesperson was wrong because in fact each inquiry on an individual's credit history becomes part of that historyThe salesperson has been counseled on this and it will not happen againWe are truly sorry for this and do apologize to the customerThank you for bringing this matter to our attentionRespectfully, De Cormier Motor Sales, Inc
Complaint: [redacted] I am rejecting this response because: If you look at the screen shot from the dealership service website attached, it shows that the service the dealership performed as per my invoice should have been included in the package, however the dealership charged me separately for this service of $which is outrageous The dealership changed the engine air filter without my permission and told me that it is the part of the packageAnd they failed to inform me what the 30k package would cover for the cost The dealership should have explained line by line, what the price coversThey did notI went over all the details with the service manage and stated the costs that I should get back in credit of $I had expressed this concern in my first email to Revdex.com and also explained the same thing over the phone to the dealership service manager I would request the dealer ship to please refund my money for the services that should not have been performed on my car without my authorization Sincerely, [redacted]
Complaint Information: Customer is stating that he did not authorize us performing the 30,mile service however DeCormier [redacted] has the night drop envelope that has both customer signatures requesting the 30,mile service along with hand written complaints stating that the driver's tail light is out and to check that the brakes shake when braking on highway and an authorization in the amount of $@ 6:p.mon 07/24/Further documentation on work order atating that Mr [redacted] was contacted by our service advisor @ 8:a.mon 07/25/confirming services that customer requested on said night drop envelope and then again customer was contacted @ 10:a.mon 07/25/for additional services including repairing driver's brake light, performing the all wheel drive fluid exchange service and machining the front rotors in order to remedy brake vibration at which time Mr [redacted] authorized an additional $DeCormier [redacted] does stride to be very thorough in all aspects of our business with every customer we come into contact with and I can say with confidence that the customer listed above was handled in the same manner