There is no guarantee on gutter cleanings because debris can fall into gutters at any time of the yearWe recommend that gutters be cleaned twice a year, within six months of each other usuallyThat is a recommendation depending on your area.We cannot predict when the leaves or debris can fall into a gutter because these are external fixtures and the seasons determine how much falls and whenFor example, we have customers that only require once a year, and some that require cleanings four times a year.We could certainly have sent a crew back for the reduced service charge, and we are reasonable people that would have done thatUnfortunately, that was something that was not agreed upon at the time of the conversation with our administrative assistant as it was assumed that we would come out for a full cleaning at no charge, as we have on record hereWe can still come out for the customer should they want that single gutter done for the service charge; but we cannot refund money for a service that was done months ago, and once again there is no guarantee on gutter cleanings because we cannot predict the seasons and how much debris each area gets
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowYour company has been FAR from reasonableI even called back, I'm they recall, to get a complete service done at full price but you told us we were now BLOCKED from your companyFine by usThis company wanted to play hardball with us, with ZERO intentions of making amends, and ZERO intentions to negotiateWe will give them options;1-Come back and unclog gutter at no additional price-(probably take minutes)2-Full refund Respectfully, [redacted] Your "administrative assistant" (owner?) NEVER gave us the option of coming out for the "reduced" price of having one gutter cleaned Regards, [redacted]
[redacted] ,I apologize for the inconvenience of this; I went through our emails and have not seen your complaintI will make sure we can contact you from the office so we can resolve this matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowOur complaint is CLEARLY within the month time frame they guaranteedI asked American Gutters to please come out and unclog that ONE gutterYes, just ONE gutter.They REFUSED and told me that it would be ANOTHER $to do ALL of the guttersWe very kindly asked for the ONE gutter to be unclogged, and he told us NO. If they know that "external factors" and such may impede gutters, why do they guarantee their work? They clearly do not back their work and do not make ANY conscientious effort to help their customers. We want our money back immediately Respectfully*** ***
Regards,
*** ***
*** called in on 6/23/in order to let us know that his back gutter was cloggedHis original cleaning was done in January, which is absolutely correctWe as a company, recommend that gutter cleanings are done twice a year, usually every six monthsbut of course, as gutters are external
features of the home, with the changing of the seasons and the differences that come each year, it cannot be inferred that the amount of debris and time of cleanings is going to be the same for every person and for every seasonThe time in between the first cleaning and the phone call was six monthsAt the time of the phone call, we could have sent a crew back to do the rear gutter alone for a reduced pricethe price of the minimum service charge, but we cannot do cleanings for free six months after the initial service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Your company has been FAR from reasonable. I even called back, I'm they recall, to get a complete service done at full price but you told us we were now BLOCKED from your company. Fine by us. This company wanted to play hardball with us, with ZERO intentions of making amends, and ZERO intentions to negotiate. We will give them 2 options;1-Come back and unclog gutter at no additional price-(probably take 10 minutes)2-Full refund Respectfully,[redacted] Your "administrative assistant" (owner?) NEVER gave us the option of coming out for the "reduced" price of having one gutter cleaned.
Regards,
[redacted]
[redacted],I apologize for the inconvenience of this; I went through our emails and have not seen your complaint. I will make sure we can contact you from the office so we can resolve this matter.
There is no guarantee on gutter cleanings because debris can fall into gutters at any time of the year. We recommend that gutters be cleaned twice a year, within six months of each other usually. That is a recommendation depending on your area.We cannot predict when the leaves or debris can fall into a gutter because these are external fixtures and the seasons determine how much falls and when. For example, we have customers that only require once a year, and some that require cleanings four times a year.We could certainly have sent a crew back for the reduced service charge, and we are reasonable people that would have done that. Unfortunately, that was something that was not agreed upon at the time of the conversation with our administrative assistant as it was assumed that we would come out for a full cleaning at no charge, as we have on record here. We can still come out for the customer should they want that single gutter done for the service charge; but we cannot refund money for a service that was done 6 months ago, and once again there is no guarantee on gutter cleanings because we cannot predict the seasons and how much debris each area gets.
After review of this situation as well as the pictures included in this response from this customer, we have made the decision to clear this bill entirely and apologize for any inconvenience this has caused. Unfortunately, it was a miscommunication between the crew and the office and we as a company...
would not want to make any customer think they are being mislead.
There is no guarantee on gutter cleanings because debris can fall into gutters at any time of the yearWe recommend that gutters be cleaned twice a year, within six months of each other usuallyThat is a recommendation depending on your area.We cannot predict when the leaves or debris can fall into a gutter because these are external fixtures and the seasons determine how much falls and whenFor example, we have customers that only require once a year, and some that require cleanings four times a year.We could certainly have sent a crew back for the reduced service charge, and we are reasonable people that would have done thatUnfortunately, that was something that was not agreed upon at the time of the conversation with our administrative assistant as it was assumed that we would come out for a full cleaning at no charge, as we have on record hereWe can still come out for the customer should they want that single gutter done for the service charge; but we cannot refund money for a service that was done months ago, and once again there is no guarantee on gutter cleanings because we cannot predict the seasons and how much debris each area gets
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowYour company has been FAR from reasonableI even called back, I'm they recall, to get a complete service done at full price but you told us we were now BLOCKED from your companyFine by usThis company wanted to play hardball with us, with ZERO intentions of making amends, and ZERO intentions to negotiateWe will give them options;1-Come back and unclog gutter at no additional price-(probably take minutes)2-Full refund Respectfully, [redacted] Your "administrative assistant" (owner?) NEVER gave us the option of coming out for the "reduced" price of having one gutter cleaned Regards, [redacted]
[redacted] ,I apologize for the inconvenience of this; I went through our emails and have not seen your complaintI will make sure we can contact you from the office so we can resolve this matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowOur complaint is CLEARLY within the month time frame they guaranteedI asked American Gutters to please come out and unclog that ONE gutterYes, just ONE gutter.They REFUSED and told me that it would be ANOTHER $to do ALL of the guttersWe very kindly asked for the ONE gutter to be unclogged, and he told us NO. If they know that "external factors" and such may impede gutters, why do they guarantee their work? They clearly do not back their work and do not make ANY conscientious effort to help their customers. We want our money back immediately Respectfully*** ***
Regards,
*** ***
*** called in on 6/23/in order to let us know that his back gutter was cloggedHis original cleaning was done in January, which is absolutely correctWe as a company, recommend that gutter cleanings are done twice a year, usually every six monthsbut of course, as gutters are external
features of the home, with the changing of the seasons and the differences that come each year, it cannot be inferred that the amount of debris and time of cleanings is going to be the same for every person and for every seasonThe time in between the first cleaning and the phone call was six monthsAt the time of the phone call, we could have sent a crew back to do the rear gutter alone for a reduced pricethe price of the minimum service charge, but we cannot do cleanings for free six months after the initial service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Your company has been FAR from reasonable. I even called back, I'm they recall, to get a complete service done at full price but you told us we were now BLOCKED from your company. Fine by us. This company wanted to play hardball with us, with ZERO intentions of making amends, and ZERO intentions to negotiate. We will give them 2 options;1-Come back and unclog gutter at no additional price-(probably take 10 minutes)2-Full refund Respectfully,[redacted] Your "administrative assistant" (owner?) NEVER gave us the option of coming out for the "reduced" price of having one gutter cleaned.
Regards,
[redacted]
[redacted],I apologize for the inconvenience of this; I went through our emails and have not seen your complaint. I will make sure we can contact you from the office so we can resolve this matter.
There is no guarantee on gutter cleanings because debris can fall into gutters at any time of the year. We recommend that gutters be cleaned twice a year, within six months of each other usually. That is a recommendation depending on your area.We cannot predict when the leaves or debris can fall into a gutter because these are external fixtures and the seasons determine how much falls and when. For example, we have customers that only require once a year, and some that require cleanings four times a year.We could certainly have sent a crew back for the reduced service charge, and we are reasonable people that would have done that. Unfortunately, that was something that was not agreed upon at the time of the conversation with our administrative assistant as it was assumed that we would come out for a full cleaning at no charge, as we have on record here. We can still come out for the customer should they want that single gutter done for the service charge; but we cannot refund money for a service that was done 6 months ago, and once again there is no guarantee on gutter cleanings because we cannot predict the seasons and how much debris each area gets.
After review of this situation as well as the pictures included in this response from this customer, we have made the decision to clear this bill entirely and apologize for any inconvenience this has caused. Unfortunately, it was a miscommunication between the crew and the office and we as a company...
would not want to make any customer think they are being mislead.