De Lage Landen Financial Services, Incorporated Reviews (19)
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De Lage Landen Financial Services, Incorporated Rating
Description: Financing
Address: 1111 Old Eagle School Road, Wayne, Pennsylvania, United States, 19087
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Here is their respond:
Thank you,
Unfortunately, we are unable to subordinate our position. If your lender needs to be in 1st position, the Buyout will need to be paid for contract.
I have attached our Payout letter which includes the current Buyout. Once payment has been received, you may request to have the PPSA registration discharged.
Below are the waiting times depending on payment method:
- Payment via cheque: discharge can be requested 30 days after receipt of payment
- Payment via EFT: discharge can be requested 5 days after receipt of payment
- Payment via Bank Draft/Certified Cheque: discharge can be requested as soon as payment is received.
Cheers,
Ashley Faulkner
Contract Amendment Administrator
T: +1 (905) 901-6511
F: +1 (866) 318-3447
E: [email protected]
May 22, De Lage Landen (DLL) Lease ***Dear *** ***:The above referenced lease originated April 3, and will expire on April 2, The customer is claiming faulty equipment and service issues.DLL is not the manufacturer or servicer of the EquipmentDLL
provided the financing only for this transactionSection of the Lease Agreement, a copy of which is attached, states that you agree that we are not responsible to provide the maintenance or service and you will make all claims related to maintenance and service to the third partyYou agree that any claims related to maintenance or service will not impact your obligation to pay all Lease Payments when due.Nevertheless, DLL has agreed to accept, and has already received, payment in the amount of $3,as settlement of the account with return of the equipmentWe have also forwarded the return instructions to the attorney for the customerUpon receipt of the Equipment, this account will be closedIf the Equipment is not received, additional amounts will accrue.Please let me know if you have any further questions.Sincerely,
May 21, 2014Dear *** ***:The above referenced lease originated June 8, and will expire on June 7, as this was a sixty (60) month termThe customer is disputing the end of lease renewal charges.In accordance with Section of the Lease Agreement, a copy of which is
attached, the lessee is required to provide DLL with written notice of their intent to return or purchase the Equipment at least sixty (60) days but not more than one-hundred twenty (120) days prior to the expiration of the initial Lease term, otherwise the lease will automatically renew for consecutive 60-day periodsSaid notice should have been provided to DLL no later than April 8, but was not received until May 7, Therefore, the renewal was already in place.DLL is not required to provide the customer with any advance notice that their lease is expiringThe customer is responsible for reading and understanding the terms and conditions of the contract,Additionally, Section of the Lease Agreement also states that the Lessee is required to return the Equipment, at their own expense, to a location we designateDLL does not pick up the equipmentIt is standard policy not to provide return instructions until the account is paid in fullOn May 5, you were provided a buyout to purchase the equipment in the amount of $You were also provided a buyout quote with equipment return in the amount of $In addition to that amount, you will also be liable for the cost to return the equipment, which is approximately $450.00.The amounts due are in accordance with the terms and conditions of the contractPlease let me know if you have any further questionsSincerely,
December 21, 2015Dear *** ***:
Please be advised that DLL is in receipt of the above referenced complaintDLL is in the process of rectifying the issueThe customer makes their monthly payments onlineThe payments come from the bank's account number, not the customers
individual account, which forces DLL into a manual application processTypically the payments are applied prior to the late fee being assessed, but there have been exceptions, which have caused the fee to be assessed.In the interim of a long term solution, which we are working on, we have applied an additional ten (10) day grace period to the account, in an effort to prevent the late fees from assessing before the payment is appliedAll late fees that have been assessed because of our delay in posting them have been waivedPlease let me know if you have any further questions,
Sincerely,
Melissa Q Paralegal
July 21, Dear *** ***:The above referenced lease expired in March, As per the Lease Agreement, the lessee is required to provide us with written notification, no less than 60-days prior to the lease expiration date, of their intent to return or purchase the equipment
Lessee did not provide said letter and the lease agreement was renewedThe lessee continued to pay renewal payments through April At no time in between March and April did the lessee notify DLL that they wanted to return or purchase the equipmentWith no notification, DLL assumes that the equipment is still being usedCorrespondence received in May was the first indication that there was an issue with the contract.The lessee states that in they entered into a new lease agreement, with a new financing company, for a new piece of equipmentStill they did not notify DLL of same.Instead, they allowed the equipment to be removed from their premisesIn accordance with the Lease Agreement, a copy of which is attached, the equipment is to be returned to a location designated by us and removal of the equipment is a breach of contract.DLL will not provide a refund of any amounts the lessee feels they have overpaidThose payments were made in accordance with a valid lease agreementThe lessee is responsible for understanding the terms and conditions of the agreementAdditionally, as stated above, the lessee breached the contract and those amounts were dueThe account has been terminated with no further amounts due.Please let me know if you have any further questions
Horrible company to do business with!! I was scammed by a local vender and I am currently in a contract that they refuse to let me out of
! Even when I offered to buy it out early! I've been continuing to make these payments for over years and still have months to go! Come to find out I can go to the local Office Depot and purchase that exact equipment same model number for $250.00! When this is done they will have taken me for almost $6000!! I am a small preschool business in a small town!! The customer service is a joke!! They refuse to let you talk to anyone higher up and are very rude and antagonist! I have a voice and come into contact with new people in a military community with people from all over the world and I will tell my story even as I continue to make these payments to protect my credit rating!
From: [redacted]
arial, sans-serif;"><[redacted].com>Date: Wed, Dec 9, 2015 at 1:08 PMSubject: Please Cancel complaint #[redacted].To: [redacted]@myRevdex.com.orgPlease cancel complaint id [redacted]. After many calls and call transfers (even a fake email address given to us), the issue has been resolved. We'd like to request that the online presence of our complaint be deleted as well. The rep that was able to help us was very helpful. Thank you.
April 9, 2014
Dear **. [redacted]:The above referenced lease originated March 25, 2011 and expired on March 24, 2014 as this was a thirty-six (36) month term. The customer is disputing the end of lease renewal charges. Please note that the Lessee is responsible for reading and...
understanding the terms and conditions of the contract.In accordance with Section 7 of the Lease Agreement, a copy of which is attached, the lessee is required to provide DLL with written notice of their intent to return or purchase the Equipment at least sixty (60) days but not more than one-hundred twenty (120) days prior to the expiration of the initial Lease term. Said notice should have been provided to DLL between November 24, 2013 and January 24, 2014. Accordingly, starting with the invoice dated December 7, 2013, a copy of which is attached, and every invoice going forward, there was specific language on the invoice advising that the agreement would automatically renew if notice was not provided to us timely. The termination letter was not received until March 13, 2014. The notice was late so the Lease Agreement went into consecutive 60-day renewal periods.Additionally, Section 7 of the Lease Agreement also states that the Lessee is required to return the Equipment, at their own expense, to a location we designate. DLL does not pick up the equipment.Furthermore, DLL provided the Lessee with two buyout quotes on April 2, 2014. The first was a buyout to return the equipment totaling $181.65. This amount does not include the fee to ship the equipment which is approximately $400.00 - $500.00 and could be higher. The second, was a buyout to purchase the equipment totaling $588.05. As the Lessee was advised by our Asset Management department, the second option is the most cost efficient for the Lessee. Both quotes are good through May 2, 2014.Please have the Lessee let us know how he would like to proceed. If you have any further questions please do not hesitate to contact me.Sincerely,
Buyer beware! De Lage Landen is a terrible finance company. Its goal is to rip you off anyway they can! We had a 3 year lease with them. The company that established the lease went out of business. No one informed me that the lease was up. No notifications from De Lage Landon! To make a long story short that tacked on 4 more months of charges. The lease was up in July. I notified them in September that I would not be renewing the lease, and they said I had to pay until January. Okay, but it doesn't stop there. Then they told me at my expense I had to get the machine back to them! So absolutely no customer service! They brought the machine, they need to come get it! Stay away from this company! You have other choices for your lease!
I cannot understate my rage at De Lage Landen (DLL). A previous employee signed a contract that has cost our small organization almost $8,000 over seven years, and now they want $1,200 more! First, the printer was terrible. When I tried getting out of the contract four years ago, they demanded over $3,000 for what they thought was the value of the pinter. Today, they want $600 for the seven-year-old Konica Bizhub C25!
They are a company that believes only in their lawyers and contracts with NO customer service. They did not see the need to contact me when the contract was up, instead put it into an "evergreen" status, continuing to bill us and sending rule emails when they did not receive payment.
The law may be on their side, but under no circumstances should anyone ever work with them. STAY AWAY!
Review: A bill collector by the name of [redacted] at this company has repeatedly harassed and threatened myself and my employees on a daily basis. He makes threats daily including repossession of equipment, demands payment in full of the entire lease amount, and is menacing over the telephone. My company is behind on payments but has consistently been making payments higher than the monthly minimum due in order to get caught up. This company is interfering with the daily operations of our business. This threatening behavior is unprofessional and should not be tolerated.Desired Settlement: I want [redacted] to stop contacting me. I am willing to work with another collections agent until the debt is paid, only if they treat my staff and myself in a respectful manor.
Business
Response:
Please see attached response letter on behalf of De Lage Landen Financial Services, Inc.
Regards,
[redacted], Paralegal
Review: We entered into a lease with them in 2003 and the lease was for a piece of lab equipment. The lease term was for 62 months and at the end of the lease there was a buyout option or to just continue to lease the equipment for 60 days at a time. We did continue to lease the equipment for a number of months after that. However in 2011 we did enter into a lease for a newer and better similar piece of equipment with a different lease company. The machine we had was given to our supplier for resale by our lab tech. Our billing department wasn't notified at that time to cease payment on the lease. We continued to pay our lease fees for another 2 1/2 years and were never contacted by DeLage Landen as to status of equipment or anything. We have paid close to $50,000 for a piece of equipment that sells for around $20,000 or less. We contacted them in May of 2014 to indicate that we wanted out of the lease and would like some money back because we have way overpaid our lease. They were very uncooperative and the final result was they still wanted us to buyout of our lease for $285.35. I was in contact with an [redacted] and she corresponded with me through emails and phone calls. The emails were professional but every time I spoke with her on the phone she was very rude, uncooperative and threatening. We are not satisfied with this result and can't believe that this is the result they come up with after we have more than paid twice for the cost of that lab equipment.Desired Settlement: We would like a refund check for a reasonable amount of money because we have paid them on a lease for equipment which we could have easily bought ourtight more than twice. I think their lending practices are questionable and they were well aware that the equipment was outdated and worthless after a 10 year lease and they continued to collect money on it.
Business
Response:
July 21, 2014Dear [redacted]:The above referenced lease expired in March, 2009. As per the Lease Agreement, the lessee is required to provide us with written notification, no less than 60-days prior to the lease expiration date, of their intent to return or purchase the equipment. Lessee did not provide said letter and the lease agreement was renewed. The lessee continued to pay renewal payments through April 2014. At no time in between March 2009 and April 2014 did the lessee notify DLL that they wanted to return or purchase the equipment. With no notification, DLL assumes that the equipment is still being used. Correspondence received in May 2014 was the first indication that there was an issue with the contract.The lessee states that in 2011 they entered into a new lease agreement, with a new financing company, for a new piece of equipment. Still they did not notify DLL of same.Instead, they allowed the equipment to be removed from their premises. In accordance with the Lease Agreement, a copy of which is attached, the equipment is to be returned to a location designated by us and removal of the equipment is a breach of contract.DLL will not provide a refund of any amounts the lessee feels they have overpaid. Those payments were made in accordance with a valid lease agreement. The lessee is responsible for understanding the terms and conditions of the agreement. Additionally, as stated above, the lessee breached the contract and those amounts were due. The account has been terminated with no further amounts due.Please let me know if you have any further questions.
Review: We leased a [redacted] Copier in March 2013. By June of 2013, we began experiencing technical issues where the combination face/copier would malfunction. Numerous calls were made
to the Service company ([redacted]) to repair the machine. By September, 2013, we had experienced a number of days with the faulty machine. At this point, the service
company refused to complete repairs on the machine and we were forced to cease the use of the copier. De Lage Landen acknowledged that the [redacted] was defective, but insisted that
the payments be made to satisfy the lease. NO options were offered in order to get a working machine on site. As a small medical practice, the copier/fax is the lifeline of our business. We
made several attempts to have the machine fixed, attempted to negotiate, but were dismissed and threatened with legal action. To date, we have not been able to put the machine back into
service. We were forced to sign another contract with another company in order to have a working machine.Desired Settlement: Accept the good-faith final payment to satisfy the lease agreement.
Business
Response:
May 22, 2014De Lage Landen (DLL) Lease [redacted]Dear [redacted]:The above referenced lease originated April 3, 2013 and will expire on April 2, 2016. The customer is claiming faulty equipment and service issues.DLL is not the manufacturer or servicer of the Equipment. DLL provided the financing only for this transaction. Section 2 of the Lease Agreement, a copy of which is attached, states that you agree that we are not responsible to provide the maintenance or service and you will make all claims related to maintenance and service to the third party. You agree that any claims related to maintenance or service will not impact your obligation to pay all Lease Payments when due.Nevertheless, DLL has agreed to accept, and has already received, payment in the amount of $3,302.88 as settlement of the account with return of the equipment. We have also forwarded the return instructions to the attorney for the customer. Upon receipt of the Equipment, this account will be closed. If the Equipment is not received, additional amounts will accrue.Please let me know if you have any further questions.Sincerely,
Review: I defaulted on a lease in my business. I called the company 6/15/12. I asked the the euipment be returned. They did not do this. They filed a civil case against me. which I did not know or get notified about. The equipment was finally picked up in 5/13. Their lawyer was contacting me and I told him that it was reutrned, About 3 weeks later,the lawyer sends me a latter that if I do not return the equipment, they will seek action against me. I did some detective work, and finally got my hands on a credit memo dated 4/5/13 for $10,500. They also flied leins against my checking accounts, savings accounts, and property, all for over $32,000. If they would have gotten the equipment back when I called, this whole mess could have been avoided.Desired Settlement: I feel that they have caused me so much trouble with their negligence, I want all legal fees to be bourne by them, and accept monthly payments that I can afford. $250.00 per month until the balance minus 10,500 is paid off.
Business
Response:
November 14, 2013
Dear **. [redacted]:
After several months of attempting to reach the customer, [redacted], regarding her delinquent accounts, DLL finally received a hardship letter in June 2012 requesting to restructure her account. She also requested that we pick up the equipment. None of the accounts were near expiration as they all expire in 2014. Additionally, as per the Lease Agreement, the customer is responsible for the return of the equipment.
The restructure was approved but then declined by **. [redacted] as she claimed she had her “own way out of this mess”. It was her intent to obtain new equipment by trading in our equipment and then paying us off. It turned out that **. [redacted] was not approved for same. No further payments were made to DLL on the accounts. Therefore, in October 2012, DLL filed suit against [redacted] and **. [redacted] as its personal guaranty.
During the course of the litigation, DLL put garnishments on her accounts. On November 7, 2013, we filed the request to drop the Writ of Execution against her accounts and remove the freeze. It is my understanding trom outside counsel that the parties are discussing possible settlement. As this matter is being handled by outside counsel who is trying to resolve this matter, it is best to leave it in their hands.
If you have any further questions please do not hesitate to contact me.
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: There are some details that have been left out. I have a credit memo that was sent to me late Octiober for $10,500, in my good. I got this because their lawyer threatened to take action against me if the equiptment was not returned. It is dated 4/5/13. They never told the lawyer that it as returned.
Regards,
[redacted]
Business
Response:
12/2/13
In her rejection, **. [redacted] references a $10,500.00 credit that she received. This is correct. Those funds were received by DLL from the vendor, [redacted], who previously picked up the equipment. The funds were applied to the stipulation of settlement amount so that the settlement sum (which was also the total balalance due) was reduced by $10,500.00. DLL's outside counsel is currently negotiating with the customer on a settlement agreement in which the debtor would like to make payments of $100.00 per month for 18 consecutive installments. The debtor claims she may be able to increase the monthly payment amount at a later date.
DLL has advised our outside counsel to accept this settlement offer.
Regards,
[redacted], Paralegal
De Lage Landen Financial Services, Inc.
1111 Old Eagle School Rd., Wayne, PA 19087
###-###-####; [redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Review: We signed a copier lease for a 48 month term for $478 per month. On the back page, buried in fine print that was never brought to our attention were two provisions that substantively altered the terms of the lease that we did not knowingly agree to. The first boilerplate provision reserving to the lessor the right to increase our lease payment 10% each year. Now, instead of paying $478 per month, which is what we believed we agreed to, we are being billed $689 per month. The second boilerplate provision deals with return of the copier and lease expiration. The term provides that if we do not give the lessor written notice more than 90 days prior to the expiration of the lease term that we essentially forfeit our right to surrender the equipment and must lease the copier at the inflated monthly rate for another year. The lease also contains no buyout provision. Neither of these terms were explained to us and if they had been we would have never signed the lease. This is a dishonest business practice that should stop.Desired Settlement: Allow us to return the copier at the end of the lease term, which is 7/15/13, without forcing us to rent the copier for another year.
Business
Response:
Please see the attached response letter on behalf of [redacted].
Thanks,
[redacted], Paralegal
De Lage Landen Financial Services, Inc.
1111 Old Eagle School Rd., Wayne, PA 19087
Review: I have leased the equipment for 5 years and the lease was expired on May, 2014. I was waiting for their letter regarding renewal of equipment.
But the company never contact me with the renewal issue and they automatically renew my contract . When I called the company beginning of May, the company said it has been renewed automatically.
I told the company that I want to stop leasing the equipment. They said I still need to pay May, June, July payments because the lease will be expired two months later after the company receive the letter of an intent.
When I complained that I haven't received the notice, they gave me May payment refund, but not June and July. Now that I need to send them back the equipment sometime in May, I asked them the information of carrier.
They said they can't give the information until they receive the final payment. I need to know how much shipping will cost so that I can plan on it. I am extremely disappointed the way that the company treats customer. They don't provide an adequate assistant but like to collect every penny.
Thanks for your attention.Desired Settlement: I want to have refunds for June and July payments.
I also would like the company to consider sending a renewal notice two month prior expiration date to the customer, so that the customer is aware of the automatic renewal.
Business
Response:
May 21, 2014Dear [redacted]:The above referenced lease originated June 8, 2009 and will expire on June 7, 2014 as this was a sixty (60) month term. The customer is disputing the end of lease renewal charges.In accordance with Section 7 of the Lease Agreement, a copy of which is attached, the lessee is required to provide DLL with written notice of their intent to return or purchase the Equipment at least sixty (60) days but not more than one-hundred twenty (120) days prior to the expiration of the initial Lease term, otherwise the lease will automatically renew for consecutive 60-day periods. Said notice should have been provided to DLL no later than April 8, 2014 but was not received until May 7, 2014. Therefore, the renewal was already in place.DLL is not required to provide the customer with any advance notice that their lease is expiring. The customer is responsible for reading and understanding the terms and conditions of the contract,Additionally, Section 7 of the Lease Agreement also states that the Lessee is required to return the Equipment, at their own expense, to a location we designate. DLL does not pick up the equipment. It is standard policy not to provide return instructions until the account is paid in full. On May 5, 2014 you were provided a buyout to purchase the equipment in the amount of $776.86. You were also provided a buyout quote with equipment return in the amount of $334.63. In addition to that amount, you will also be liable for the cost to return the equipment, which is approximately $450.00.The amounts due are in accordance with the terms and conditions of the contract. Please let me know if you have any further questions.Sincerely,
Review: On 3/13/14, I had emailed **. [redacted] a representative from de lage landen to inform him that I was not going to renew my contract which was coming to an end on 3/26/14 and I also requested in the same email to advise me of how his company would arranged the pick up of the copier from my office. **. [redacted] only replied back with "received thanks" and nothing else, I proceeded to call him oer the phone to ask him once more about the pick up of the copier and he informed me over the phone that once they process the cancellation they will send me notification for pick up.
Yesterday, 4/2/14 I received an email from **. [redacted] with a buy out form and a late fee of $167.61 + Equip Price of $375 + $45.44 in taxes. When I saw email I immediately called **. [redacted] to ask for an explanation since he had not mentioned none of the above on our previous conversations or emails. He said that the late fee is due because I failed to notify them 60 days before contract end, the equipment was being sold to me unless I decided to ship back to them, which I asked him why he failed to inform me of that as well on our previous email, particularly when I had asked him about equip pick up and he didn't inform me that I will be responsible for the shipping.
I called his manager **. [redacted] twice in the morning of 4/2/14 and after not receiving a call back, I emailed her at [redacted]. **. [redacted] responded at 2pm on 4/2/14 and very abruptly asked me what did I need from her. I explained the above situation to her and said to her that I have leasing equipment from de lage landen for over six years and to remember specifics of the contract were not something I thought I needed to know, further more, I told her that I believe that I was being diligent enough by contacting them in advance prior to the contract end and that all I wanted was to non renew the contract. [redacted] said that she could not help and that I was responsible for the fine print of the contract.Desired Settlement: I feel that $167.61 should had been advised to me by **. [redacted] on our first conversations as well as the other information regarding de lage landen not picking up copier. They should pick up the copier from my agency without any charge.
Business
Response:
April 9, 2014Dear **. [redacted]:The above referenced lease originated March 25, 2011 and expired on March 24, 2014 as this was a thirty-six (36) month term. The customer is disputing the end of lease renewal charges. Please note that the Lessee is responsible for reading and understanding the terms and conditions of the contract.In accordance with Section 7 of the Lease Agreement, a copy of which is attached, the lessee is required to provide DLL with written notice of their intent to return or purchase the Equipment at least sixty (60) days but not more than one-hundred twenty (120) days prior to the expiration of the initial Lease term. Said notice should have been provided to DLL between November 24, 2013 and January 24, 2014. Accordingly, starting with the invoice dated December 7, 2013, a copy of which is attached, and every invoice going forward, there was specific language on the invoice advising that the agreement would automatically renew if notice was not provided to us timely. The termination letter was not received until March 13, 2014. The notice was late so the Lease Agreement went into consecutive 60-day renewal periods.Additionally, Section 7 of the Lease Agreement also states that the Lessee is required to return the Equipment, at their own expense, to a location we designate. DLL does not pick up the equipment.Furthermore, DLL provided the Lessee with two buyout quotes on April 2, 2014. The first was a buyout to return the equipment totaling $181.65. This amount does not include the fee to ship the equipment which is approximately $400.00 - $500.00 and could be higher. The second, was a buyout to purchase the equipment totaling $588.05. As the Lessee was advised by our Asset Management department, the second option is the most cost efficient for the Lessee. Both quotes are good through May 2, 2014.Please have the Lessee let us know how he would like to proceed. If you have any further questions please do not hesitate to contact me.Sincerely,
Review: WE signed an agreement to lease a copy machine from De Lage Landen. We started having problems with the copier about 2 years ago and finally last year it stopped working altogether. The company De Lage Landen hired to service the machine would no longer work on it as they were losing to much money. After many searches and conversations with other copier service companies, I was informed that the machine was basically junk. The manufacturer no longer made copiers and parts could not be found for it. No one would even try and service it for me. I called De Lage Landen last summer to inform them of this problem. They simply told me that the contract was the contract and that they were under no obligation to warranty the machine. They would not let me out of the contract and told me that I had to finish out my obligation. It has been sitting in a closet since this time in no working condition and I have made my monthly payment on time ever since, despite the fact that I was wasting money and had to find a new copier to lease at the same time. My contract is up and we sent written notification that we wanted them to finish the agreement out. Granted it does say that I have to give 60 days notice of cancellation, I assumed that proper notes were made in my file so that I wouldn't be in this situation. I was told that if I continued to make my payments on time that my lease would end without further notification needed. Now I am being told that since I did not cancel before 60 days before but no early than 190 days that I now have to pay an additional two months of payments. Are you kidding me? To top if off they want me to pay $500 to ship the piece of junk back to them. I tried to make an offer with them to pay half, but I was mocked by this rude customer service agent. I am done. This is horrible business practice and I am done wasting my money on them. I told them that if they could find one service company that would come and service this machine then I would pay to mail it back. They laughed at that. Why would someone want to waste money mailing literal trash? Yes my contract reads that I will pay to mail it back. However, that would assume a form of proper operation on the machine's behalf to even warrant the expense of that. They don't care about my money or the waste that would cause me.Desired Settlement: My final payment of $225.40 and I am willing to pay the property tax and sales tax which totals $ 170.00 making a final payment of $395.40. I am not spending my money to ship this machine back to them if it doesn't even work. If they want it they can pay to get it back.
Business
Response:
Please see the attached response letter from De Lage Landen.
Thanks.
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
Clearly the company does not discuss or review notes from their superiors. I have already spoken with a supervisor for an arrangement. I'll leave the work up to [redacted] to figure this out before she decides she wants to badger me any further.
Regards,
Business
Response:
Responding to a complaint that was filed by the customer is not badgering. There was no information in our system regarding the arrangement that [redacted] made with the supervisor at the time the response was sent.
The lease has been terminated and the matter is now closed.
[redacted], Paralegal
Review: Dysfunctional/frequently failing & for the past 22 months, inoperative leased copier. May we please request a refund for the previous 22 months leased payments of $669.92 for De Lage Landen's non-repaired/non functioning copier.Desired Settlement: Repayment of $669.92 times 22 months, the sum of $14,738.24. For failure to provide a promised product for purposes of complying to our procured intent a leased copier.
Business
Response:
January 17, 2014
Dear **. [redacted]:
The above referenced lease originated November 6, 2008 and expired on November 5, 2013. The Lessee is claiming that the equipment was faulty and they are seeking a refund of payments made. DLL provided the financing only for this transaction. DLL is not the manufacturer or retail seller of any equipment. The Lessee is required to contact their dealer for any service issues with the Equipment. Furthermore, per Section 1 of the Lease Agreement, a copy of which is attached, the contract is absolute, unconditional and not subject to cancellation. The Lessee agreed to pay DLL regardless of the functionality of the Equipment.
Additionally, the customer failed to provide timely notice of their intent to terminate the agreement. Per Section 7 of the Lease Agreement, the customer was required to provide us with written notice at least 60 days prior to the end of the initial lease term. As stated above, the lease expired on November 5,2013 but notice was not received until October 28, 2013. Therefore, also in conjunction with the contract, the lease has renewed for a twelve (12) month period. A new cancellation letter will need to be sent closer to the new expiration date. A letter was sent to the customer on November 6,2013 stating same.
DLL is not required to provide the customer with any notice of upcoming lease expiration as the customer is obligated to know and understand the terms of their agreement.
Therefore, with the information above, DLL will not be providing a refund of any payments made. DLL is not responsible for the failure of the equipment and payments are due to us regardless of the state of the Equipment. Furthermore, additional payments are still due on the lease. The contract is currently due for the December 2013 and January 2014 renewal payments. If payments are not made, DLL reserves its right to take legal action.
Do not hesitate to contact me if you have any further questions.
Sincerely,
Consumer
Response:
January 30, 2014
Good afternoon **. [redacted], thank you for your efforts on behalf of our company and others like ours. Our management staff feels that if we canobtain the ear of an adjudicating authority, we will be able to make a positive difference in stopping some dishonest businesses masquerading as trustworthy institutions. We appreciate the opportunity to address De Lage's assertions. I regret not having written this complaint earlier because some of the story is not as fresh in my mind as I would like. I will do my best not to exaggerate the truth for effect. Delage’s dismissive claim of no responsibility in the leasing agreement among our company's mutual interests is the source of our contention of corporate maleficence on the part of De Lage Landed. They generate and submit remittance from their headquarters in PA., for service of a leased product that mechanically failed 25 months past. Several members of our staff, upon request., will hardily concur via affidavits to the dysfunction and utter inoperableness of their "leased failed copter". The perpetuity of this company's behavior, its hubris (cavalier, and indifference, remoteness & inaccessibility) stands out in contrast to honest: and reputable businesses in the fine state of Pennsylvania. [redacted], Delage Landen quotes per Section 1 of the Lease Agreement,'' the contract is absolute, and not subject to cancellation". In our exhortation to contend for the truth against false practices or charlatan appealing companies, this may be a valid argument if services were honorably sustained and or provision made to present an operational copier or agreed upon product, but short of this, is the conviction of wrong doing artel breech /termination of agreed upon contract. Although there are great diversities in the ethics of our two companies, this should not preclude harmonious associations and operations of both our businesses. Pennsylvania Lemon Law and federal Lemon Law.....extends beyond defective automobiles and trucks. This law encompasses any product that; suffered multiple repair attempts under the manufacture's factory warranty, to include computers and other consumer appliances and products. The Nonconformity" A defect or condition which substantially impairs the use, value or safety of this was written for the automobile but applies to other products. Believing that a five year lease of a copier would facilitate better operations within our company, [redacted] entered in a contract......with De Lage Landen. A few years into the contractual agreement we were plagued and provoked by a sense of the remoteness and inaccessibility of company officers at DeLage Landen. For failure to meet the promised delivery of a mechanically sound copier for the duration of the 5 year feese agreement, we are requesting a refund for 22 months of payments for failed service/product per our contract.
I appreciate your forbearance, the second matter of dispute is Delage Landen assertion that we have renewed 12 month lease for reason of not giving them a sixty day written notice. "DLL is not required to provide the customer with any notice of upcoming lease expiration as the customer is obligated to know and understand the terms of their agreement". The truth is that they did, perhaps as many twelve times notify us of the ending of the previously agreed and promised services contract with DeLage Landlen.
DLL did in a most unwelcoming & harassing fashion repeatedly, advised us monthly of its near termination. This was I believe a marketing strategy by their company. The sales department on a regular basis phoned our company inquiring if we wished to 1) renew the lease,2) were we interested in buying out the lease product, & 3} would we wish to purchase a new copier. To all these queries we voiced a vehement No! These phoneinquiers started as early as 15 months prior to the contracts termination and became a regular monthly notice. I shared in a polite fashion our exasperation with their company failure and inoperable nature of the copier on multiple instances but to no avail. Don’t know if they ever forwarded our disgust and litany of grievance's, never received an acknowledgement of such or message of apology or offer of assistance. The purpose of their phone calls I believe was purely for sales, asking us for a renewal of the existing lease or if we were interested in buying out the product. The last month they called was October 2013, again we affirmed no interest in anything they were offering, 1 inquired when they would collect the defunct, faulty product, and was informed someone would phone back and schedule a pickup date. May I ask if you can understand this company, they still wish to remit to us a fee for nothing, for no services, no product, no copier, nothing!!! In Maryland, door-to-door sales contracts allow you three business days to cancel. There exercising denovo of lease excluded our rights of review, and or refusal/consent, making it apocryphal. We BELIEVE THE ACTIONS OF De Lage Landed contravenes & defeats the beneficent intention of the good state of Maryland and its Government Law. Thanks, forgive me for being myopic and crotchety appearing, our reply is in the form of a monologue.
Business
Response:
The customer is again rejecting our response but the rejection was not provided. Please send the additional paperwork.
Thanks.
March 5, 2014
Dear **. [redacted]:
DLL has sent two prior responses to this customer’s complaint on January 17, 2014 and February 6, 2014, respectively. The Lessee has sent the same dispute letter on two occasions. DLL’s position remains the same as previously indicated. The Lease Agreement is valid and the terms and conditions speak for themselves. The Lessee breached the Lease by their failure to provide DLL with timely notification of their intent to terminate the contract. Additionally, they repeatedly contend that DLL is acting under false pretenses. This is simply untrue. As previously advised, at no time is DLL in possession or sight of the equipment. We provided the financing only. We do not provide maintenance or service. The Lessee generally has a separate agreement, that DLL is not party to, with the dealer and/or service company.
Each of the Lessee’s claims has already been responded to by DLL. As indicated in our previous response, in an effort to resolve this matter, DLL is willing to reduce the amount due by waiving ten of the twelve renewal payments that are due. The reduced amount due is $1,610.83 which includes two monthly rental payments plus property tax.
Please do not hesitate to contact me if you have any further questions.