Sign in

DE Walt Industrial Tool Co

Sharing is caring! Have something to share about DE Walt Industrial Tool Co? Use RevDex to write a review
Reviews DE Walt Industrial Tool Co

DE Walt Industrial Tool Co Reviews (2)

Review: I purchased a [redacted] Dw 744 10 inch HD 15A Table saw on November 5 2013 invoice number [redacted] sku [redacted] cr [redacted] from C [redacted] in [redacted] CT at [redacted] phone ###-###-####. This machine came with a 3 year manufacturers warrantee.

The machine suddenly stopped working while I was using it at work. I called the manufacturer first and they sent us a shipping slip to send them back the machine which I did. They then said the machine I purchased was no longer manufactured and it has a bad motor field, if I wanted the same machine it would cost me about $370 more.

I have been calling and emailing back and forth with [redacted] for the past 2 weeks and no one has contacted me until this week Tuesday or wednesday. They left a voice message saying if we wanted a new machine they would send us one and they did. To [redacted] CT which is over an hour away from me, and also, we found out from the model number they left on the voicemail that the machine they sent me is smaller than the original machine I sent them. (Model of the machine they sent me is: D w E 7480 [redacted]). No one has called me back and now they have the original machine I spent $531.75 on and I have nothing to replace it with, as they promised. I have tried to call the [redacted] number (Fred is the contact for this number) and am unable to get ahold of anyone, no voice mail available.. we accepted the agreement for the new saw before we realized by looking up the model number that it is not the same saw, and it is not the same size, and we have not picked up the saw.Desired Settlement: I have lost over $2000 in business revenue (which I expect [redacted] to compensate me for) due to [redacted]'s lack of timely response to their own warrantees. I should be receiving a machine of comparable or better value than what I have returned based on the warrantee, not something of lesser value. I want [redacted] to replace the saw with a saw of equal or better value and to compensate me for wages lost due to lack of having this machine I purchased with cash less than 2 years ago. ( I still have the original receipt). I will not accept anything less, and I need the machine within 2 business days as I cannot work without it. The lost wages are increasing daily as I am a contractor. I have a contractors license for the State of Connecticut. I also want the saw delivered to my home as it would cost me more money in lost wages to leave work to drive 2 hours to pick it up.

Review: I purchased a Dewalt Pressure washer on 3/17/2013. THe equipment stopped working and I sent it in for warranty repairs on 6/26/2013. I received the equipment back on 7/292013 and it was still not working. I sent it in for service warranty again on 8/5/13 and it's been in service ever since. I have not received by product back due to the issue of "waiting for part." THe product is being serviced under a third party vendor. However, the advertisement on the product that I purchased stated "1 year warranty provided by [redacted]." I still have the tag that came with the equipment that states this. I checked on line and have found that parts are readily available, however the third party vendor is telling me that they are still waiting on parts. This issue should be resolved by [redacted] or the Dewalt corporation and not the third party vendor. This product has been in service for almost the entire warranty period. I have not been able to use this product. I demand a new replacement with a new 1 year warranty.Desired Settlement: This product has been in service for almost the entire warranty period. I have not been able to use this product. I demand a new replacement with a new 1 year warranty.

Check fields!

Write a review of DE Walt Industrial Tool Co

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

DE Walt Industrial Tool Co Rating

Overall satisfaction rating

Description: Tools - Electric

Address: 6115 Jimmy Carter Blvd # C, Norcross, Georgia, United States, 30071-4607

Phone:

Show more...

Web:

This website was reported to be associated with DE Walt Industrial Tool Co.



Add contact information for DE Walt Industrial Tool Co

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated