De Witt Chamber of Commerce

August 11, I received a call from ***'s stated she needed to move the following day the 12thI informed her what I was booked up for two weeks*** was crying and said her father just passed away and she just got back into townI then told her I would come to her house for a free
estimate at the end of the dayI arrived at 3:pm and was greeted by ***’s brother who informed me he had been in the moving business for yearsA walk thru was done in the house and I was not able to open any of the closets for some reasonI asked her about the small garage an SUV and a lot of unpacked goods and was told it was her son’s items and that he is in prison for a long time*** then started to cry again*** stated she would pack all items in the house, as she had friends coming over that evening to help and the movers were not to do any packingWe sat down on the couch and discussed the priceA quote was given with guys, two trucks @ $per hour for hours coming to $1,and any packing was not included in that price and it would be additionalNext she was told that ward robe boxes would be available for her to use as long as she only packed clothes in them and they were stored in my facilityI explained to *** that my facility is not your everyday in and out storage facility, that in fact her items would be stored in containers and vaults that are double stacked with a fork lift*** was then shown a picture of how items are storedI even offered her to keep one box out with all her important documents that could be kept out of the vaults for her to get to*** agreed to the quote and I said I would have a crew arrive at am to load herAt no time whatsoever were any personal advances even suggested during this entire ordealAugust 12, my crew arrived at ***’s house only to find her not homeWe were finally able to reach her and were told she was at work in a meeting and for us to go into the garage and start loadingAs a professional moving company we do not enter a person’s residence when no one is homeWhile the crew waited for *** arrived at am already causing an hour delayUpon entering the home the crew could still see that the home had not been packed as we were told it would be*** then asked two of the movers to assist her upstairs with packing the boxes*** the crew manager then proceeded to show *** the contract and specifically pointed out that packing was not included*** got upset and sent the movers back downstairs*** then called me up and started complaining about *** All crew members were professional during entire move*** was quoted for a not to exceed of hoursDue to *** arriving an hour late and not being packed we were already at hours when the truck arrived at the warehouseThe truck still had to be unloadedThis only gave the not to exceed one hour to unload two trucksAugust 13, I received another call from *** asking for a truck to pick up all remaining items that had not been packed the night before*** was notified of the change of order and a crew was sent out to her homeUpon arrival *** now refused to sign the change of order and I out of the goodness of my heart told the crew to pick up all remaining itemsAt this point we are well over the not to exceed and I’m out fuel charges and ward robe boxes had been given to her to useI then received another call from *** asking if she could come get clothes and shoes out of the ward robe boxesShe had of them! I explained to her that her brother would be coming the next dayI do not work on Sunday’s but agreed to go to the warehouse so the items could be picked upI waited all day there and received a call from your brother stating he too could not get a U-HaulI spent my entire day off waiting for you to get your clothes and you did not showAugust 14, *** was a no show to pick up itemsThat same evening I received another call from *** stating she wanted to come get all items being stored in my warehouseI told her that for insurance reasons she or any family member could not come into my warehouse since she signed the warehouse agreement and decided she did not want to pay the warehouse charges that were spelled out on the contract$dollars per hour for guys to bring everything out of the vaults and containers to the loading dockhour of labor it will takeI then told *** if she sent a licensed and insured moving company there would be no charge*** agreed and asked to pick up her items on Tuesday August 16th at 8:amI explained to her my first opening was Friday the 19th at noonUpon pick up she needed to pay for all ward robe boxes at $apieceWhen I could have charged her for the packing, second day truck, labor cost, fuel chargeRather than be grateful for me even fitting the move into my schedule that was two weeks booked out, *** decided to file a theft report at Elk Grove PD accusing me of holding her stuff for ransomAfter I submitted the signed Moving Contract, Warehouse agreement not to exceed form showing packing is additional charge, which she signed, the Police Department called me back and said this is a civil matter and thanked me for trying to get her goods back to herAugust 16th *** filed a dispute for the initial move of $1,with the bank and said I fraudulently used her card and the bank withdrew the money from my accountAt time of payment ***’s credit card was declined*** was only able to pay half and the following day pay the other halfIn all the confusion her card was overcharged $when it was brought to my attention I instantly credited back the $Since she has disputed the charge and got the $1,back for initial move she also got a credit of $At this time I cannot anyone to pick up ***’s property until she is paid in full per the signed agreementsThis consumer is defrauding the merchantThere is a lien on all goods until paid in full

I am rejecting this response because: it still doesn't resolve the negligence of the company.I feel as if we're speaking in circles and not to resolve the situationThe only defense from the company thus far has been attempts at character attacksWas I using profanity and raising my voice? YesI was VERY angryAs I explained to the movers, my husband has had eight back surgeries and is permanently disabled, which is why we've invested in a Sleep Number bed to begin withAs a result of the situation that could have been prevented, my husband was forced to sleep on an uncomfortable surface for additional days until sleep number was able to come outSo yes, I was extremely angryDid I ever threaten anyone's safety? NoDid I get in anyone's face? NoIf at any time, the movers or the lead supervisor felt threatened, I could not understand why they would ever agree to continue with moving the items that they had, not remove themselves from the job entirely, or call law enforcement for assistanceIt's because there was never a threat of anyone's safetyAs for the marijuana use, he is completely correctMy husband uses medical marijuana and was smoking upon the lead's arrivalJust as he was smoking upon the mover's completion of the job in which of the movers accompanied himThe only mover that didn't smoke was the one with the multiple tattoos and pretty eyes (I don't remember his name)I don't know if either of them also use marijuana medically, but if that is the case, I doubt any business would allow their employees to be not only under the influence on the job, but also to do it within the presence of a customerI continuously apologized to all the movers asking them not to take my use of language, tone of voice, or frustration personallyAs it was not geared to them, it was the situationUpon they're completion, I apologized to them again telling them that I felt like they were put in the middle of a situation stuck between trying to satisfy a paying customer and following instructions from their supervisorsThey were very apologetic as wellI felt so bad that I gifted them with premium chocolate liquors in which they acceptedWe did pack our own belongings as wellFor this reason, is why I know that my husband's jewelry was stolenI myself, as I was putting our sleep number remotes in the top drawer of his nightstand, noted his three jewelry piecesOur nightstand has a jewelry holder incased in itSo they were not in clear site, although the movers would pull out the drawer slightly in order to maintain an easier grip of the nightstand upon moving it, which is when they may have seen the jewelryI even asked the movers about them taping the furniture drawers so that they did not move with transport in in order to secure the drawers as I had thought was supposed to be doneThey stated that they do that once the item is in the truckBut they didn't even do that, they simply covered the nightstand with a blanket once it was in the truckSo again, nothing that is being said thus far explains or makes the company's negligence justifiableMy use of language or frustration does not justify the reason why I felt as suchI have already stated an agreed what the lead supervisor stated in that I was not in agreement with the employees receiving a one-time on-the-job orientation of my bed for them to then be left alone to figure out after transportThat does not excuse the fact of the information that I was provided prior to the hiring of this move which was that the movers were capable and familiar with doing it already only to find out otherwise laterThey have already stated they would agree to lie detector tests in regards to the jewelry which I am ok with because I am confident that one of them took it.?