Deacon Jones Automotive Group

I purchased a 2009 Volkswagen Passat from Deacon Jones not even a year ago and the engine is gone. On April 2nd my car stopped running. I had it towed to Pep Boys Apr 16th, I had it serviced April 18th , a tune up and the fuel pump was replaced, only to find out that I spent an unnecessary $1254.00 because I had it towed to the dealer and they said engine was gone after just doing an diagnostic.Pep Boys Odr#XXXXXXX. $1254.47I contacted the dealer, they said there was nothing they could do except have me apply for another vehicle!Desired SettlementI would like for my engine to be replaced. The dealer quoted one at about $7500.00Business Response We have spoken with [redacted]. At no point has [redacted] brought the vehicle to any Deacon Jones location for diagnostics. The vehicle sold to [redacted] had 85813 miles at time of delivery. Deacon Jones represented the vehicle to be sold AS IS. [redacted] purchased a warranty thru Olympicare which had term limits of 24 months or 24000 miles to cover the powertrain. Based on [redacted] conversation with [redacted] the vehicle has 115000 miles which exceeds the coverage purchased for the Volkswagon. Deacon Jones has offered to help traded [redacted] out of the vehicle in question. In this case we have not other options to explore other than helping to assist her with another vehicle purchase.Consumer Response Thats correct, I didn't bring it in for an diagnostic because I was told by one of the guys in the parts department it was best that I take it to the dealer, the company who made the vehicle. The offer was to trade me into another vehicle with the knowledge of the balance being tacked on another contract/purchase was the option that was given. It was sold "AS IS", without the knowledge that the engine was no good.Final Business Response As with all vehicles problems occur. If the engine was bad at time of purchase [redacted] would not have been able to drive the Passat vehicle 25k miles. Deacon Jones is willing to help assist [redacted] with another vehicle purchase at a discounted rate. Deacon Jones dealership policy relating to Warranty of Vehicles is; 30 days or 1000 miles. Dealership will assume 50% of powertrain components. As clearly stated all of the conditions by Deacon Jones and the Warranty that [redacted] purchased are expired or exceeded. Other than purchasing a unit at a discounted rate Deacon Jones is unable to assist with the replacement of an engine for the 09 Passat.

Was told that a vehicle could be sent to my home to check out. Rushed into test drive and signing of paperwork prepared refused copy of paper work.Was told credit was approved by salesperson([redacted]) and told about a car that would fit my budget. Since I work my wife talked to the salesperson. The car was a 2009 Pontiac G6 green color. Was told the car would be sent out to my home because I work late and could not get to dealership. Arrangements were made to see the car but sales person said he so sure we will like it that the paperwork will already be filled out and if like it sign off on it. I was also told that I would be able to test drive it a while to check it out good.The car should have been delivered by Friday 5:00 pm January 31,2014. At first it sounded OK but after the car was delivered late at night about 7:40 pm, I started wondering about the whole situation. You want to feel you can take people at their word and so after a brief test drive around the block while the delivery driver waited I was told that I would have to take possession of the car right then because the dealer was trying to meet the end of the month deadline. I felt rushed into the situation because when I said I needed more time, I was told they came all the way from the dealership to bring it and put me through a guilt trip. I then asked if I sign was I obligated and could I change my mind. I was told I had a nice car and this was a great deal, but the driver did not seem to know very much so he got on the phone with the GM.He related that the GM said we could keep it few days to see if what wanted so feeling like I have inconvenienced them,I signed. (What a nightmare)I then find out that I could not obtain a copy of the paperwork and it had to go back to the dealership and the copies would be sent to me. Now I am really feeling sick to my stomach and asked why not. I was told the driver did not know which copies to leave with me so they have to mail them back to me. After much negotiation the paperwork was not released to me.By the way the gas tank was less than 1/4 full so we immediately had to get to a gas station. On Monday morning was happy with the car but was concerned about that rushed feeling I and my wife felt and began to do some research after I explained the situation to a family member. And what I found out was not good. I found out that this company was rated F by the Revdex.com. I also found out that there are many scams that dealers can pull to get you. I told my wife to tell the sales person that she was coming up there to get my paperwork. Could not get there until Wednesday, February 3. She was then handed my paperwork and saw that the numbers that were agreed upon were different from what she was looking at on paper. Salesperson tried to explain butshe was sure of what she was told. I was clearly unhappy with the situation. I spoke with the salesperson on the phone while my wife was there and I was basically told that the deal is final and there was nothing that could be done.She was told that a bank called [redacted] financed the loan. My wife came home and tried to call the bank to see what options there were and they had no record of an account in under my SS#. After much discussions, we went back to the dealership which by the way was an hour a way from us.We confronted the GSM who told us basically nothing we wanted to hear. We were told that we could change the car if we were not satisfied. We told them that there were changes made to the paperwork and he denied. We then told him that the bank that they say we were financed through has no record of us. We called while we were there and the GSM claimed we were not speaking to the right bank because they still did not see anything in there system. We asked the bank to cancel the contract because we were not treated fairly, they told us the dealership has that authority. We asked him to cancel but he refused saying the paperwork was mailed in the mail already. We asked him to give us the number to the finance company but he refused.We are honest christian people who really been scammed. We are very unhappy with the outcome! Desired SettlementWe would just like to be cleared of this financed loan. We have delivered the car back to the dealership and were hoping they could void this contract. We only had it 5 day and during this time is when we were trying to get this resolved. We are willing pay a car rental fee for those days we had the car and any fees they might say they want to charge us. We are asking them to please work with us because we just came out of a [redacted] and we were trying to get our credit back established.

NVDR incorrect since time of purchase. Incorrectly named owner on warranty services, tax, loan, and title.My husband and I purchased a Dodge Journey in 5/21/2012 and I was told we needed a co-signer. So we had my Grandmother - [redacted] - co-sign. (1) LOAN LISTED INCORRECTLY:After this we started to have trouble paying the loan through my name because only my grandmother's name ([redacted] was listed with the loan company. I corrected this with the loan company only by paying under her name - not mine. They told us Deacon Jones sent them incorrect information that only the dealer could correct by sending a new/corrected contract. So I contacted Deacon Jones and I was assured everything was correct and that the loan company had it all wrong. I still have to pay under my grandmother's name. (2) WARRANTY SERVICES LISTED INCORRECTLY:Then I found that the warranties on my car information are solely [redacted] name in the systems used by dodge dealers - my name is not listed. I cannot maintenance my car under my own name. We do not live at the same address or have the same phone number so if I put my car in for service I have to leave special instructions (that often get ignored) to call MY phone number instead of [redacted]' so that I can pick up my own car. I have had numerous issues at our local dealership due to the warranty being in [redacted]' name. I get calls to my elderly grandmother's home about my car from Deacon Jones instead of to my home since I own the car. (3) NVDR WRITTEN UP INCORRECTLY:I called the warranty service headquarters for Dodge, back in 2012, and the service manager there told me that Deacon Jones had placed the wrong name on the NVDR that was sent to them. I was also told that the only way to correct the issue was to contact Deacon Jones and have that corrected and resent to them. (4) INCORRECT DMV INFORMATION FILED:The next issue I came across was tax & the DMV. The car again was in [redacted] name and address as the owner. I managed to correct the address online, but the name is still incorrect with the DMV due to how Deacon Jones registered the car with the DMV. **This is a serious issue with my insurance - having the car in one name and insured by another. I can't be clearer: The car has nothing to do with [redacted] other than that she signed as a co-signer (not as the main purchaser). I do not live at her address or have access to her phone number. This was an error by Deacon Jones and I would like this corrected so that I can attend to things related to my car without having to bother my 85 year old Grandmother... she gets all calls about my car, I miss service letters, miss payment information, tax information, I have insurance that is technically incorrectly issued even though I pay for and drive the car, and I worry that the car will be titled in the incorrect name once the loan is paid off.I have called, written, faxed, and even asked another Dodge dealership to help me which is why I'm now filing a complaint per their advise. Deacon Jones has been negligent in correcting this issue and dropped all customer service once they made the sale final. Had we been told that the above would have been an issue we would not have purchased from Deacon Jones. We later purchased another car from another Dodge dealer and had no such problems with the car being listed correctly with the loan company or the warranty service. I've been put off and told misleading things for years about the way this car was registered and now I would like it corrected.Desired SettlementI would like Deacon Jones to:1) Correct the NVDR and all the places this applies to on DODGE JOURNEY VIN #: [redacted]XXXXXX sold 5/21/12 to [redacted] & [redacted]. REMOVE [redacted]2) Correct the service contract with the warranty services on my car so that [redacted] is not listed on the contract. [redacted] and/or [redacted] should be the only ones listed. (UWC XXXXXXXX / SERVICE CONTRACTS XXXXXXXX)3) Make sure that the TITLE, DMV, & TAX record [redacted] & [redacted] as the car owners. All three of these can be fixed by correcting what was issued to the DMV.4) Make sure [redacted] Bank has the correct information regarding this loan so that I can make payments under my own name as the purchaser of the suv. Remove [redacted] from the loan add [redacted] and/or [redacted].5) Correct any name issues that we am unaware of related to the incorrect handling of the sale of this car. IF Deacon Jones needs to re-issue the contract and have us resign we are happy to do that as long as all the above issues are corrected by Deacon Jones. We have been told this is what may need to happen by another dealer. I would greatly appreciate correction on this issue before we decide to sell our car. Thank you.

After owning the vehicle for almost 2 weeks I was asked by the dealership to lie to my lawyer and finance company to make the deal go through.My wife contacted a Mr. [redacted] around March 12, 2014 in regards to buying a second vehicle. All of my information was given over the phone, including [redacted] information, and plans for picking out a vehicle were arranged for Saturday March 15, 2014 at 10am. Mr. [redacted] assured me that I had been approved and everything was ready to go forward. Upon arriving at the dealership around 9:45am on Saturday March 15, 2014 Mr. [redacted] commented about my current car(2012 Mustang GT). He asked me if I was getting rid of it during the [redacted] and I replied with "It's not going anywhere. I love it too much and have way too much money in it". He complimented me on how it looked and we proceeded to look for a vehicle. During the process other salesman asked if I was trading my Mustang in, and I gave them the same reply. After picking out the vehicle I was told I was approved and waited to see the finance department. All the paperwork was signed and dated, and non of the paperwork included any stipulation to if my loan was not approved. On Tuesday March 25, 2014 I received a phone call from a finance company asking a series of questions. One of which was if I was keeping the 2012 Mustang. I replied with a "yes I am". The phone call ended and soon after I received a call from Mr. [redacted]. He was requesting that I contact my [redacted] lawyer to act like I didn't want to keep the Mustang until the deal was approved. Then call him back to say that I did want to keep it after the fact. I contacted my lawyer ([redacted]) to inform him of what was going on, and to what Deacon Jones was wanting me to do. After the conversation with Mr. [redacted] I received another phone call from the finance company. The asked me about the Mustang once more and I told them that my lawyer and I were working with the finance company at the moment about reaffirming it. After the phone call ended Mr. [redacted] contacted my wife and told her all I had to do was to tell the finance company that I was not keeping the Mustang and everything would be ok. I then suggested just returning the car and receiving my down payment back. The morning of Wednesday March 26, 2014 my wife contacted Mr. [redacted] once more to tell him we will return the car as long as he had my down payment in cash and a letter stating we were no longer responsible. My wife was then contacted by a sales manager by the name of [redacted] who said he wanted to come get the car later that afternoon on March 26, 2014, but would not have the letter or down payment. My wife told him that she would only give him the keys if he returned the down payment in cash and the letter at the same time. He then told her that he wanted to see the car and mileage so that he could subtract money from my down payment first. [redacted] then contacted me saying that he was coming to get the car. I asked him about my down payment and letter and he said that that would take place at a later date. I then told him that if he was not going to bring my down payment today then he would have to wait until Friday when I'm in town and could bring the car myself. He then said he would call me back. When he called me back I could tell that the conversation was being recorded and he proceeded to lure me through a series of questions. He tried to get me to agree that he could go to my house to get the car. Once again I asked about my down payment and he said no. He then said that it was my fault the deal didn't go through because I "decided" to keep my Mustang and tried to get me to agree. I responded saying it was not my fault and that Mr. [redacted] knew from the beginning that I was keeping the Mustang. [redacted] tried to say that I told Mr. [redacted] that I was not keeping it, and once again I told him that I made it clear that I was keeping it. [redacted] then became hostile and started threatening me saying he was calling the Sheriff and having the car reported stolen and said "do you really want to play this way". Lawfully I own this vehicle, and am being threatened nowDesired SettlementBy law I own this vehicle, and I did not sign any documents stating if my loan was denied I would return the vehicle. I want Deacon Jones to honor this sale, and stop being hostile towards my wife and I. From my understanding of the law, Deacon Jones must provide me with a financing since I never signed a document stating otherwise. I have 30 day tags, all documents signed, and they have received and cash my down payment. That by law makes me the owner.

I recently received an credit alert from credit bureau indicating a drop in credit score due to hard inquiry; which will remain on report for 2yrsi mr [redacted] did not request an hard credit inquiry on credit report from this dealer: i.e. deacon jones on oct 11, 2013. this will remain on credit file for 2yrs, and my credit score drop 15pts!! this practice is unacceptable and I will notify the F.T.C as well.Desired Settlementremove this hard inquiry from all 3 credit bureau's at once, I have notified [redacted] Law on this matter as well. I want my 15pts back. now.

Car went to body shop with no mechanical issue per insurance claims adjuster. Unable to pickup car from body shop due to mechanical issue, Need TowingMy wife car was in a minor accident 1/8/14. Appraiser from [redacted] insurance stated after turning on the vehicle the only damages on the vehicle was the front fender, and rear bumper. Vehicle was dropped off at Deacon Jones Auto Park Body shop, at 1115 N. Brightleaf Blvd, Smithfield N.C. XXXXX, (XXX)XXX-XXXX on 1/15/14. We were by the body shop if there were anymore issue with the car beyond fender, and bumper they would report it to insurance company, and us. The bill stated repairs of Shield, reinforcement, and bracket for 2007 ford Fusion. The milage in was XXXXXX, milage out XXXXXX. When my husband and I went to pickup the car on 1/31/14 the service oil light was on, and the car was making noise. They had us pickup the vehicle right at closing from the body shop. So I drove the car off the lot and it cut off in the middle of US Hwy [redacted] We had to push the car off the road to a safe place, call the dealership, and explained to the Body Shop manager what had taken place. They offered to bring a wrecker, but then showed up with a mechanical, who stated he was scared to drive the vehicle himself, but did. [redacted] is investigating the issues because the bodyshop stated it was an insurance issue, but from [redacted] appraiser it was caused at the body shop. Now we are without a vehicle, and have to pay out of pocket to have the car towed from their shop. The car is still on their property at this present time. We are receiving detail paper work from [redacted] that supports our claim of body shop fault. [redacted] also stated the bodyshop had the vechile ready on 1/28/14, but we did not receive notification from Deacon Jones Bodyshop, until after [redacted] car rental in Smithfield N.C. called us on 1/31/14 to tell us our car was ready two days ago, and we owe them $104.00. We are gathering more facts to pursue this issue in the right manner, because we have rights to receive what we paid for.Desired SettlementWe desire our car to be fixed the right way, with a loaner vehicle while it's being repaired, or replace our car altogether. We are trusting God on this situation, because so far we have been given the run around. We are paying for a car each month that we can not drive.

Vehicle was brought in for recalls. Vehicle was returned to customer with mechanical problem and broken part...both left unmentioned and unfixed.We purchased a 2009 [redacted] on 6/9/16 that had two recalls: one for Engine Timing Chain and one for Driver Air Bag Inflator. Brought it into dealership on 6/23/16 for the recalls. We noticed the vehicle was leaking once home and that a piece of something was also broken and hanging from the back passenger area of the driver's side. We thought the leak was overflow of fluids from the recent Engine Timing Chain recall, however, even after wiping things down, the leak continued. When looking more closely at the broken piece, we noticed the tech had broken the jack point, but never mentioned it to us. On 7/14/16, we brought the vehicle back to the dealership because of the new leak and broken jack point. We received a call that day saying the radiator was leaking, denied it had anything to do with them working recently on the engine, claimed it would be $1000 to replace radiator and hoses! The vehicle had NO LEAK prior to the dealership working on it. The service manager said they would not fix the radiator but would fix the jack point and we could come soon to pick up the vehicle. Upon arrival, the jack point was still broken! I was rudely told that the service manager told my husband he did not have the part and would call in 3-5 days when it came in. He never told my husband that. It has been ELEVEN days and they never called. On 7/22/16, we called the dealership and left a message on another manager's voicemail, asking to please call us regarding a recent issue. That call was also never returned.Desired SettlementWe want our radiator replaced, since it was not leaking BEFORE the tech ever tampered with it. We also want the jack point piece replaced that they broke.Business Response We have discussed this matter with parties involved with the first repair occurring on 6/22/16. The jack point will be repaired by Deacon Jones, the part has been ordered and the client will be contacted when the repair can be completed. The radiator leak was not related to the recall performed, that component was not a part of the repair. As the recall repair was the first time the vehicle had been seen in our service department, we are not aware of the service history of the vehicles radiator or other associated concerns. Deacon Jones has provided a quote to the client to make the needed repairs to the vehicle and we hope to provide those services.Consumer Response No, our concerns are not resolved. The dealership was supposed to contact us within 3-5 days (of 7/14/16) of receiving the part for the jack point. Contact was never made by them. Why should we expect to hear from them now?? Regarding the NOW leaking radiator, we have all prior service records for the vehicle, since it was state-owned. The paperwork indicates there was no leaky radiator concern. Considering this dealership sent our vehicle back with a broken part left unmentioned, how can they say that their tech did not do damage to the radiator when doing the recall for the timing chain? We want the public to be made aware of this dealership's bad practices.Final Business Response Deacon Jones has tried to reach customer by phone leaving messages each time with no return call. The vehicle in question has never been seen by Deacon Jones other than for the service recalls. Deacon Jones performed the timing chain recall has requested. Vehicle was at shop less than 3 days and when picked up no signs of water leaks etc. Deacon Jones has agreed to repair the plastic near jack point. It was easier to assume responsibility believing that the vehicle had not been to any other repair shops after leaving. This was nearly thirty days after the timing chain repair. Customer nearly thirty days later is also asking dealer to repair radiator that had nothing to do with timing chain repair or jack point. Without customer response we can not come to agreement on resolve. Deacon Jones will do jack point repair and offer 20% discount towards radiator repair.

I bought what I thought was a reliable car 3 years ago. We have spent thousands of dollars repairing the vehicle. We decided to trade the car for a more reliable one. That's when we found out our car was a lemon buy back. We weren't told about this when we bought it. Some how the title was never branded but the car was. Carfax and AutoCheck state that it is a lemon title car. We owe $4,000 on a car that is worth far less. I went to Deacon Jones and talked with [redacted] and he told me they did nothing wrong and my issue is with Chrysler. They sold me the car on deception and false facts.Product_Or_Service: VehicleDesired SettlementI want nothing more than for them to pay off my loan so I may purchase a reliable vehicle for my wife and kids. I believe under law they are required to do more than this.Business Response Deacon Jones has investigated the claim with DMV and find no evidence that proves the vehicle to be a Manufacture Buyback. We sold the unit in good faith to the consumer that all information regarding the vehicle was accurate and true. At the time of sale the vehicle was represented correctly and was accepted by the bank to have a clean title. Financing sources will not Finance vehicles with title problems. Mr. [redacted] declined by signature any additional warranties at time of delivery. The insurance company for Mr. [redacted] also acknowledged the vehicle as to having no problems due to their extension of full coverage insurance while having a lien on the vehicle. Mr. [redacted] and his wife visited our Dealership in the Summer of 2015 inquiring about information that had been brought to them while trying to trade their vehicle at another Dealership. Mr. [redacted] was unable to trade his vehicle due to equity differences. Deacon Jones made the attempt to trade Mr. [redacted] out of his vehicle at that time and still are willing to extend that offer to him and his family. At no point would Deacon Jones want an unsatisfied customer and we desire that resolution be found to satisfy this situation.

Vehicle is a rebuilt salvage vehicle. This was not disclosed at time of sale, nor stated on the damage disclosure statement.I purchased a used [redacted] from Deacon Jones Auto Park on June 18, 2016. At no time during or prior to the sale was it disclosed to me that the vehicle had any prior damage or repairs. At the time of sale, I received a damage disclosure statement indicating the vehicle had no prior damage or title issues. When I received my registration renewal in the mail, the title number indicated that this was a rebuilt salvage vehicle. This fact was never disclosed to me, nor noted on the damage disclosure statement.Desired SettlementI expect a full refund of my purchase price upon return of the vehicle, as this was a fraudulent transaction. Business Response Our initial record search does not show any issues with the vehicle. We will investigate further and respond with additional information by tomorrow, August 23rd.Consumer Response Title number clearly indicates that this is a rebuilt vehicle. I will await the additional information to come tomorrow as stated.Final Business Response We have researched the vehicle through several sources, including [redacted], our source at auction, and our vehicle registration software. There is no indication that the title is branded rebuilt. If any information is found contrary to this, we will investigate further, however all of our sources indicate there are no title issues. There was also no issue involved with the bank funding or insurance regarding the vehicle, which would not have been the case with a rebuilt vehicle. We contacted Ms. [redacted] yesterday and have asked for a call back to make her aware of these findings.

I've purchased my brand new [redacted] from Deacon Jones on December 2, 2014 and there has been nothing but problems with this car. Although I do like the size and features of the vehicle the maintenance work that I have had done makes me want my money back. When I first purchased the vehicle I had to put it in the shop on 12/9/2014 because the steering wheel menu switch had to be replaced. Then on 9/8/2015 I was out of my vehicle for 3 weeks because they had to put a BRAND NEW transmission in my car and do an update to my radio because that wasn't working properly. After that on 10/13/2015 my horn wasn't working properly and had to have that replaced along with a brand new radio because that still wasn't working. Now on 10/29/2015 I'm driving and noticed that my speedometer is off by 15-20 miles per hour. Since everything that has been going on with my vehicle I've been in contact with [redacted] at Deacon Jones since September and nothing has been resolved.Product_Or_Service: [redacted]Account_Number:[redacted]Desired SettlementI would greatly appreciate if they can refund me all the money that I have paid towards my principle in owning the vehicle or put me in something new where my payments will be the same.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Customer is correct-purchased the new vehicle from us in December 2014. Customer lives in a different state and has never brought the vehicle to us for any concerns or repairs. According to info we have access to, Customer has been dealing with a [redacted] dealership in her home state. If she has service issues, they should be handled there. If she is having recurring problems of a similar nature, there are factory procedures that her dealership can follow for factory considerations-including a file case for a "lemon law" vehicle.Unfortunately, since we have never serviced the vehicle, nor do we have any service-related records, we cannot do that for her. I suspect her dealership will be glad to discuss the process with her. It would be inappropriate for us to consider a financial settlement on her payments, since the vehicle is still under warranty-the records reflect that her repairs have been paid by the factory warranty. She called recently to discuss the possibility of us trading her out of this vehicle into a different one, but her personal financial constraints have prevented us from doing that. Again, I would suggest that perhaps she can have that discussion with the sales staff at the dealership that is doing her service work.