Deacon Jones Nissan

Deacon Jones has a Buick lacrose advertised and was listed on the internet for but when I called about it they quoted me .I was able to get this worked out and since it was such a good deal I went ahead and make a trip to look at it.I was told this was a very nice car and had no defects plus the pictures shown on the internet looks like a new car.When I made the trip and they pulled the car out for me to drive I couldn't believe how rough it was with the clear coat coming off the hood and other places.The inside was also rough.I refused to even get in it as it was so rough.The pictures on the internet have either been touched up or they are not the same car they show in the picture.Today they have reduced the price to 5,which should tell you something.To me this borders on advertising

I purchases a used truck on May 19, 2016 from Deacon Jones Nissan. I am satisfied with my truck, but wish I would have never dealt with this dealership. It started with small hiccups and snowballed into an awful experience. I live in North East Durham and drove 1.5 hours to the dealership. When I arrived I was greeted by [redacted] and shown the truck. When test driving the truck I was only allowed to go to the next stoplight away from the dealership because the truck was running on empty ( I believe this was to cover up any mechanical issues that they were currently working on).

I was satisfied with the truck and purchases it. I asked all the questions regarding registration and plate renewal, as I was concerned because the vehicle I traded in was due for renewal, and was assured everything was included in the fees of the final price and I was covered until 2017 ( This is the first lie they told me, I will explain a little more later). While waiting for the paper work to finalize I was told that they would clean and wash the truck ( another lie) and they would call me by the Following Monday to schedule and appointment to have the truck serviced like they originally planned. Guess what, NO CALL! I called them about my recent purchase and how they agreed to call me to schedule a service, they replied like they never knew they even had that truck. Then they confirmed that the parts for the truck did in-fact arrive at their dealership and went ahead and scheduled the service. After 2 more return trips (total of 300+ miles) and a total of 9 days with out the truck I had just purchased 1.5 weeks prior, several calls to the dealership to receive updates because you know as they assured me they would call me with updates (lie), my truck was finally ready after they had to send it to their [redacted] sister company to fix the part they had installed incorrectly.

On my return trip from the first attempt of fixing the truck I had a mystery issue when accelerating that wasn't there before. Concerned, I called the dealership to see if they had done anything that my have affected the transmission or acceleration of the truck and was told their technician who worked on it was on break, and they would call me back. I researched the issues and its a common problem with the truck and does not cause damage. This isn't the problem, the problem is that the dealership agreed to call me back to explain if they had done anything that may have affected the transmission or acceleration. I never once received a call from anyone at the dealership about my concern.

Now that I have received the title and registration in the mail, I observed that the new registration expires on 05/15/2016, not in 2017 like their salesman stated. I called the dealership only to be transferred to a woman who handles the paperwork. I explained the situation about the registration and she replied with " Our salesmen is wrong, those fees were for the property taxes for last year' and " you will have to pay renewal for this year", " he shouldn't have answered a question like that, he should have sent you to me." I went on to explain that I understand that he was incorrect, but it is not fault that your trained salesman mislead me and didn't know how to conduct your business and now I am stuck paying for a registration I was assured was valid till 2017. She then had there Manager call me and I explained the above to him. He stated the same thing the woman did but requested an e-mail copy of the registration I had received, and that he would get back to me.


Well what do you know, I spoke to him over the phone, explained everything to him in email, sent him a copy of the registration, and still have not had any reply from the Manager.

I traded two cars for one. my paperwork only shows me trading one and now they have car and its in my name and I still get a payment bill.on may 30 2014 I traded tow cars for one. one of the cars was a leased car. after all was said and done with the trade both cars was then suppose to be paid off in full and not mine anymore. during the next month [redacted] finace called me everyday saying where is the payment for the car, I told [redacted] I no longer owned the car that I traded it in. two months go by and [redacted] still calling me asking why am I not making payment and why did I cansel the car insurance. I told them I no loner owned car that I traded it in. [redacted] told me that they still have the title and I am two months late. I called [redacted] everyday and still no one knows anything and they will not talk to me.Desired Settlementi would like to return car and pay for the milage that I have put on the car and get another car from anther dealer other than deacon jones. ithey did it to me two years ago and now I want to give them there car back two years ago I bought a truck kept it one moth and they told me I had to return it because the bank said no two moths later. I do not want this car and want to take it back asap Business Response We have spoken to the consumer and bent over backwards to assist. He only traded one vehicle and the other was a turned in lease to [redacted]. He is confused even though he has spoken to every manager at the dealership. He owns the car that he has now and will not be able to bring the car back. I have personally spoken with the consumer and have handled all his complaints and concerns with professionalism even after I was threatened. Ill be happy to speak with the consumer again if they would like to contact me. This complaint is new to me, as per my last conversation with the consumer a week ago everything was ok. I am here to assist him in any way I can but that would require him communicating with me and not others. Thanks for making me aware of the current situation.

On 24 May 2013 my husband [redacted] purchased a supposed Nissan service agreement for a 2012 Nissan versa. Has not been honored.Middle aged lady who sold us the contract was asked by me if we could take the car to any Nissan dealership for service which she stated "Yes, no problem." She also told us that this would be free at any dealership for oil changes, tire rotations, etc...Not the case today at [redacted] Nissan. I have to pay out of pocket and then file a claim.Desired SettlementReimbursement for any service we pay out pocket.

Complaint My car has not been paid off yet, I have not received a tag for my new car, customer service is horrible and rude and not helpful at all.Purchase Date: October 17, 2015Traded a [redacted] vin #[redacted] for [redacted] vin #[redacted]The [redacted] has not yet been paid off and I am receiving bills in the mail for payment, I am not responsible for the car since I traded it, the dealership keeps giving me the run around and making excuses about it and what it has not been paid for, the financial lady named [redacted] is very rude and not helpful at all, she says its not her place to do any of this and take care of these things cause she does not have time and has to many customer to worry with besides me. I called the place where the [redacted] is financed through which [redacted] finance and if the car is not paid off in 9 days (today is 11/23/15) that this will be sent to the credit bureau. I do not want my credited ruined because this place can not do there job right and take care of things. I called the financial lady and told her this and she states that it's not her job to make sure my credit it not ruined but it's her job because she sends out the payment for the car. It should not take a month in half to pay off a trade in when you trade a vehicle. I also have not received my permanent tag for my new car, I have a 30 day tag which has been dead for 3 days. I have called the dealership and [redacted] says she can't remember when she put in for my tag to be mailed to me cause she has too much to do. This is unacceptable behavior from a dealership and I want something done about it. Also the car was not in the shape they told us it was in, the power steering hose has busted after a month, new brakes had to be put on, oil was leaking out everywhere because they didn't service it before the trade and it had the wrong oil filter on it, and they lied about all the surface rust it has under the hood and all over the car. The car is missing floor mats, a roof rack leg on one side. I don't not want my credit ruined because they can not do there job right! The financial lady needs to be fired or they need to make this right with me and fix the problem now!!!Desired SettlementI want a refund of the $2000 dollars I put down as my down payment for the trouble I have been through with this company!!!Business Response When we sell a car we obtain payoffs for 30 days and make those within the timeframe. The customer has not been in contact with me personally but we will reach out to let them know that there payoffs have been made. We strive to make customers happy but understand sometimes people cannot be completely satisfied. I appreciate there input and as always we look for ways to streamline and improve. Thanks

Dealership website lists vehicle for $25,740. Went up to dealership they claimed it was an error and wanted to charge $33-$35,000 for the same vehicleWebsites lists 2016 [redacted] for $25,740. When I went into dealership I spoke with sales man [redacted]. After obtaining credit information, he came back ill to his office & said price was incorrect it should be $33,000 to $35,000. I asked to speak with the manager & [redacted] entered the office. He claimed it happens one in a million. I explained it was false advertising. He stated he does not try to lore customers in with incorrect information. I explained that's exactly what he did & he walked out.Desired SettlementI want to be honored the advertised price on website!Business Response Our vehicles are priced on many websites and have 3rd parties involved. From time to time we do have pricing mistakes unfortunately and we have to make corrections. We apologize for the inconvenience and appreciate the feedback. Consumer Response This was the dealerships personal website. All posts should be reviewed before being made public. Since it was posted online and the consumer came up to the dealership and the dealership was able to pull up the sales price listed, it should be honored. This was not just a few thousand dollars, this was a $10,000 difference and I feel that it is fraud used to get customers to come in. Final Business Response The vehicle has been changed to the corrected price. Thanks for your input we always appreciate constructive feedback.

Deacon Jones Not honoring terms of lease agreement given to me on April 9 2014. [redacted] (manager) extremely rude when I called on April 26.I signed an agreement on April 9 2014 to lease a vehicle with Deacon Jones. It wasn't until after signing that I was told it is a lease agreement. Fine. Its a program designed to help rebuild your credit. However, one week into my lease, Deacon Jones said that because I was behind in my rent, I can possibly lose the car. I told [redacted] that I would take care of the balance by the end of the month (next week, today is April 26). My first payment was due on the 25th. Unable to log in online yesterday, I called [redacted] and was told that Deacon Jones hadn't sent over documents that they received on April 9. (W2, etc.) [redacted] did send an email stating that I had to take care of that balance. (this is not in lease agreement) I called a few moments ago and he was extremely rude and disrespectful. He said to return the car and get a car from somewhere else. Very unprofessional. I told him that I wanted to make the payment that was due on yesterday and he told me that they wouldn't send the documents to [redacted] until I paid balance. Now I am at risk of not having a vehicle. Why did they offer me a lease, have me sign the lease, took my $1000.00 and then a week later begin with the threats of my vehicle being turned off. [redacted] is an unprofessional individual that needs customer service training. I hung up the phone because I refuse to be talked to like I am a child. I was telling him that I would take care of the balance by next week but he continued to rant and rave, stating that I can bring the car back and get a car from somewhere else. Again, why did I sign the lease? Why did Deacon Jones offer me a lease to begin with? Was it just to swindle $1000.00 from a customer looking for reliable transportation? He is a bad representation of what managers are supposed to be like. He said that he told me that my car would be cut off in emails that he sent me but he did not. (I have proof) His internet manager did email me yesterday but she did not give the specifics that [redacted] threatened me with today. If they are going to turn my car off, I want to be relieved of all obligations of the lease agreement and a full refund of the $1000.00 .Desired SettlementI would like an apology from [redacted] and no more communication with him. I would like for a more professional manager at Deacon Jones to handle my account. Is the condition of my rent a term in the lease agreement? Isn't the program set up to help people with credit issues? If my car is turned off, I want a complete, total and full refund of the $1000.00 that I paid Deacon Jones of Goldsboro, NC on April 9, 2014. I have not even had the car for a month.Business Response Contact Name and Title: [redacted] GMContact Phone: XXXXXXXXXXContact Email: [redacted]@deaconmail.comThe customer did not satisfy the terms needed to secure there loan. We have refunded them there down payment. We will not be able to assist her with the purchase of her new vehicle. Consumer Response Deacon Jones has not sent my down payment. It has been over a week since they picked up the car ( illegally ). I did fulfill my obligations to secure the loan. The management at Deacon Jones Nissan in Goldsboro failed to provide a specific time frame for me to resolve the issue that was pending. I had proof of payment but Deacon Jones did not do as required by law ( Uniform Commercial Code & the Consumer Leasing Act ) I have not received the refund of my down payment ($1000.00 ) and do not believe that this dealership will refund as they have stated. I am not satisfied with how this company conducts business.

Was informed by salesman that tag/registration on purchased vehicle was valid until 2017 .Registration arrived in mail say renew 05/15/16I purchased a used vehicle from this business on March 19, 2016. At the time of purchase I asked questions on the renewal of the tag and registration. This was a concern of mine because the vehicle I traded in was coming near its renewal date. The salesmen that sold me that vehicle insured me that everything was covered in the fees of the purchase price of the vehicle, and that I would be covered until 2017. This is not the case, I recently received the registration of the vehicle I purchased from this business in the mail on 4/18/16. The registration I received states that the renewal date is 05/15/2016. I called the business on 4/27/16 and spoke to a women who said she handles the paperwork. I explained the situation on what her salesman has stated on the day of purchase and she informed me that her salesman was incorrect and that the fees were for last years (2015) property taxes. That I would have to pay for renewal. I continued to explain to her that I understood that her salesman was incorrect and that it was not my fault that her salesman was un-informed on this. She stated that he(salesman) should have sent me(buyer) to her to answer a question like that instead of answering it himself. I informed her that I was mislead during the purchase of the vehicle and given wrong information. She then had her manager call me and I filled him in on everything stated above. I explained on how I was mislead by his salesman, which lead to me making a purchase based on false information. He confirmed that he salesman was incorrect. He asked for a copy of the registration. The copy was sent through e-mail the address he gave me on 04/27/16. I have yet to hear back from the manager.I am not positive I believe this situation may fall under the North Carolina UDAP statutesDesired SettlementThe resolution I am seeking from the business is either the renewal of the tag/registration by them, or a reimbursement for the amount to renew the tag/registration.Business Response The customers plates were transferred from his trade so they would have to be renewed when the plates were do. He would have had the opportunity for new plates or to transfer. He would have known he was transferring since we gave him his own plate. This would have saved him money as well because it is cheaper to transfer than to get new plates.Consumer Response Yes I acknowledge that I did agree to transfer my plate. This was after I asked the salesman the questions on their renewal. After he stated that I would not have to renew them, that "we will take care of everything". After the salesman stated that they would be renewed when transferred and that the price was include in the fees of the purchase of the vehicle. After he made the statement that my newly purchased vehicle would be "good until next year" (meaning 2017). So yes I agreed to the transfer of the plates.

I purchases a used truck on May 19, 2016 from Deacon Jones Nissan. I am satisfied with my truck, but wish I would have never dealt with this dealership. It started with small hiccups and snowballed into an awful experience. I live in North East Durham and drove 1.5 hours to the dealership. When I arrived I was greeted by [redacted] and shown the truck. When test driving the truck I was only allowed to go to the next stoplight away from the dealership because the truck was running on empty ( I believe this was to cover up any mechanical issues that they were currently working on).
I was satisfied with the truck and purchases it. I asked all the questions regarding registration and plate renewal, as I was concerned because the vehicle I traded in was due for renewal, and was assured everything was included in the fees of the final price and I was covered until 2017 ( This is the first lie they told me, I will explain a little more later). While waiting for the paper work to finalize I was told that they would clean and wash the truck ( another lie) and they would call me by the Following Monday to schedule and appointment to have the truck serviced like they originally planned. Guess what, NO CALL! I called them about my recent purchase and how they agreed to call me to schedule a service, they replied like they never knew they even had that truck. Then they confirmed that the parts for the truck did in-fact arrive at their dealership and went ahead and scheduled the service. After 2 more return trips (total of 300+ miles) and a total of 9 days with out the truck I had just purchased 1.5 weeks prior, several calls to the dealership to receive updates because you know as they assured me they would call me with updates (lie), my truck was finally ready after they had to send it to their [redacted] sister company to fix the part they had installed incorrectly.
On my return trip from the first attempt of fixing the truck I had a mystery issue when accelerating that wasn't there before. Concerned, I called the dealership to see if they had done anything that my have affected the transmission or acceleration of the truck and was told their technician who worked on it was on break, and they would call me back. I researched the issues and its a common problem with the truck and does not cause damage. This isn't the problem, the problem is that the dealership agreed to call me back to explain if they had done anything that may have affected the transmission or acceleration. I never once received a call from anyone at the dealership about my concern.
Now that I have received the title and registration in the mail, I observed that the new registration expires on 05/15/2016, not in 2017 like their salesman stated. I called the dealership only to be transferred to a woman who handles the paperwork. I explained the situation about the registration and she replied with " Our salesmen is wrong, those fees were for the property taxes for last year' and " you will have to pay renewal for this year", " he shouldn't have answered a question like that, he should have sent you to me." I went on to explain that I understand that he was incorrect, but it is not fault that your trained salesman mislead me and didn't know how to conduct your business and now I am stuck paying for a registration I was assured was valid till 2017. She then had there Manager call me and I explained the above to him. He stated the same thing the woman did but requested an e-mail copy of the registration I had received, and that he would get back to me.
Well what do you know, I spoke to him over the phone, explained everything to him in email, sent him a copy of the registration, and still have not had any reply from the Manager.","neg-1

Complaint[redacted], Check engine light keeps coming on.I purchased a [redacted] from Deacon Jones of [redacted] in 2012. Back in August of 2014 my car begin to start its problems it wouldn't accelerate to its performance, jerking to the point where it couldn't be driven, and started smelling gas fumes. Deacon Jones did correct my problem after 2 visit which my car still wasn't drivable. Deacon Jones gave me rental from [redacted] of [redacted] which was a [redacted] I kept that rental for 2 or 3 days and Deacon Jones called me to return that rental and come get a rental from them which was a [redacted] because my car was not fix. I kept the rental from Deacon for 6 to 8 weeks, and they called me to tell me my car was ready and to return the rental, this was October 15, 2014 and they didn't give me a invoice. In November my car check engine light came on and gas cap light came on and it was saying " loose gas cap". The car was returned back to Deacon Jones, I told them what the car was doing and they told me to wait in the waiting room, one hour later the car was ready and I still gets no invoice. After 3 or 4 more visits during the month of November the problem still wasn't corrected. On December 15, 2014 the car returned back to Deacon Jones to be repaired again. Deacon Jones gave me another rental which a [redacted]. I kept this car for 2 to 3 weeks. On January 2, 2015 Deacon Jones called me to return the rental due to they had a "buyer for it" and my car was fixed is what they said. On February 17, 2015 the car was returned due to the check engine light was on, I returned the car and waited in the waiting room a hour, and [redacted] the supervisor in the mechanic department told me he couldn't do anything that day due to the check engine light went off, so he changed the oil, rotated the tires, and a NC inspection. [redacted] said he knew what the problem was but had to order the part. Two weeks later without no phone call from Deacon Jones, I called them to see was the part in and the part was in but they never called me to let me know the part was in. March 30,2015 I returned my car due to check engine light was on, Deacon Jones gave me another rental which was[redacted] I kept that car till April 4, 2015. April 5, 2015 the check engine light came back on the car was returned April 6, 2015 to Deacon Jones. [redacted] puts the car on the machine and he tell you it saying something about "gas level". Deacon Jones gives me another rental which is a 2015[redacted]. April 13, 2015 [redacted] called me to tell me my car was ready. April 15, 2015 is when I returned the rental. He informed me that he replaced the back exhaust system and the car shouldn't give me any more problems. Two days later April 17, 2015 the check engine light comes back on, I called [redacted] and he says bring the car in Monday which was April 20, 2015. April 20,2015 I returned the car and they gave me another rental which is a another 2015[redacted]. A week later I called and spoke with [redacted] the manager of Deacon Jones and he said he was going to look into this problem, so [redacted] calls me and says the car is fix but wants to keep it a couple of days. And Deacon Jones still haven't contacted me and I'm driving the rental.Desired SettlementI just want another car, or for them to just pay my car off.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]We have requested Nissan Corporation to send out a specialist to look at Mrs [redacted] automobile. We have been in constant contact with Mrs [redacted] and understand her frustration. We are following procedures set forth by Nissan and hope to have a resolution for her soon.

Deacon Jones has a 2006 Buick lacrose advertised and was listed on the internet for 6885 but when I called about it they quoted me 7995 .I was able to get this worked out and since it was such a good deal I went ahead and make a trip to look at it.I was told this was a very nice car and had no defects plus the pictures shown on the internet looks like a new car.When I made the trip and they pulled the car out for me to drive I couldn't believe how rough it was with the clear coat coming off the hood and other places.The inside was also rough.I refused to even get in it as it was so rough.The pictures on the internet have either been touched up or they are not the same car they show in the picture.Today they have reduced the price to 5,990.00 which should tell you something.To me this borders on false advertising.","neg-2