Deacon Jones Nissan Reviews (1)
• Jul 29, 2021
Sorry service after vehicle has been purchasedMy husband and I were able to trade in our vehicle with no issues. We had to wait to take the vehicle home because it needed to be cleaned and pass inspection. So, I picked the van up that following Monday, I had to wait over the weekend. The van needs a new armrest and they told us that they will call us when it arrives. Which they did, and it was the wrong one. Then about a week or two after that, the engine light came on in the van and it started jerking. There should not be anything jerking in the vehicle I purchased less than a month ago. So I took it up to the service center and they told me I had to make an appointment. I to reschedule because of a scheduling conflict. But they are saying I would have to pay for it. NO! I should not have to pay for it! They should do a better job of servicing the vehicles before putting them on the lot. They were all about making the customer happy until after the sale has been made. They called me for the second time about the armrest, I went out there and once again, it was the wrong armrest. Now I have to wait again, and we are going to have to fix their mistakes out of our own pockets.