Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]First, as you can see in the attached email dated March 10, I stated that I expected to receive a check for the full $by the middle of the following week which would have been the date they claimed to have just issued and mailed the $check Also, as you can see by the copy of the envelope and the check, that was a blatant lie as both the check and the metered postmark are dated March16, which was the date I originally filed the complaint and not the day before as they tried to claim.Second, there should have been no paperwork or dealer trade performed as I never gave a response as to the continued or discontinued desire for a specific feature so any further search would have been pointless without that information as they could have been looking for a vehicle without the proper criteria - and if so would have needed to start over so what would be the pointAlso, I used to work at a dealership that often acquired vehicles for customers from other places and I alone would handle the paperwork start to finish and could have it done within a half hour So the statement that it took two people to do whatever was allegedly done I find laughable.Third, all of the information required to inquire about financing had already been entered into the computer in a matter of minutes while we were still there on February 25, Also, anyone can go to the site of pretty much any Chrysler dealer and do the exact same thing and simply wait for Chrysler financing to contact the dealership with a yes or a no and if yes - under what termsIt is not complicated or time consuming As you can see at the bottom of each letter from US Bank - the information was in fact entered and sent on February 25, at which point only Deacons had the information required to do so Also, as I suspected - no other dealer would have ever sent our information to that bank with the knowledge that our credit was less than perfect (which we made abundantly clear) as it was an almost guaranteed rejection and US Bank only pulls reports from TransUnion which of the three credit bureaus most often gives the lowest credit score - as you can see it shows each of our scores in the 650s, but we have a credit card that gives us a bureau score each month and that shows that we each have just over Also, considering completely different terms were offered, but as previously mentioned not doable for us, how could financing be acquired with no agreed upon terms? Also, I have spoken with many different dealerships over the last several days and many said that they never ever pay for a credit report and the rest said that they do not do so 99.9999% of the time They stated (as I already knew) that the finance companies/banks run the credit reports and any cost would be built into the deal by the finance company or bank if financing was approved and went through Otherwise there was no charge and every single dealer stated that they have absolutely never charged a customer directly for a credit check no matter what the circumstances.Furthermore, the claim that "we reached out to the customer several times on Monday[(Feb27, 2017] to advise them what we did on their behalf..." is another blatant lieFor one, you can see that in my email that they attached to their response not only did I state what they highlighted that I hadn't had a chance to get back to them, but I also stated in that same email that I never heard back from them MondayI also attached a printout of my phone records showing that there were no other calls received from them other than the one call I mentioned the morning of Monday Feb27, and the one I mentioned the morning of Tuesday Feb18, You can also see the two back to back calls I tried making The first I was either hung up on or somehow disconnectedThe second, I was on hold for a while until finally being told the sales manager wasn't answeringNo offer to leave a voicemail or anythingI have blocked out the numbers from other days' calls and the balance of other numbers from the 27th and 28th beyond being able to show that they did not come from Deacon's as nobody needs to see every number I call or that calls me.Yes, we did get a lease from a different dealership in the evening of the 28th Unexpectedly, we were offered some assistance and the person offering requested that we go through the dealership that we did We actually had been at that dealer for to hours the morning into afternoon of Feb25, but being that that was the first place we went to we wanted to look around including looking at other makes and models and their initial offer was not as good as Deacon's initial offer I had actually sent them an email thanking them for their time, but that we received a better offer elsewhere to which they responded that they had wished they had known as they may have been able to match or beat it, but wished us the best and hoped we would consider them in the future After contacting them again per the gracious party's request they came up with a far better offer than any we had previously received Now, had any of my attempts at further communication with Deacon's been answered I could have given them the opportunity to match or beat the offer and especially if they could have beaten it - I could have possibly convinced the other person to be ok with us going there for the deal However, because I never received any other communication on the 28th after the first call in the morning or at any other time since then that made it impossible for me to do so The fact that my calls went unanswered and never returned could only lead me to believe that based on my statement of not being able to afford the higher monthly payment of the new offer that they had no intention, desire, and/or ability to come up with anything better Needing the originally planned down payment for other purposes is only part of the problemIf we could not afford the monthly payment then we couldn't afford the vehicle - with or without a down payment.Clearly when all calls and emails go unanswered there is no actual follow through on their part There was only brief mention of having found a vehicle the morning of the 28th, but no mention of features and absolutely no mention of actually obtaining financingSo along with all of the other proven statements - I would seriously question if a vehicle was even found Quite frankly, the fact that we leased a vehicle elsewhere is irrelevant to the situation at hand I clearly and accurately stated the financial issues that came up and that the down payment money was now needed for other purposes (we were then able to come up with it with the assistance we received, but since they never responded I couldn't mention it)There should have been absolutely no paperwork done and no expense on their part other than a little bit of time - not the highly exaggerated amount claimed to have been spent As I stated before, I have spoken with people from many other dealerships at this point and they all say pretty much the same thing They cannot believe that a "normal" dealership (I didn't use names, but made it clear it was a standard dealership not some buy here pay here type place or what not) would ever make such claims, say so many blatant lies that can be proven as such or even consider keeping any portion of a deposit from a customer Every single one stated that they have absolutely never kept even part of a deposit from a customer regardless of what the reason was for the offer not going through They said a customer could simply call up and say never mind and they would issue their deposit back by either returning the customer's check if not yet deposited or waiting the required days and then issuing a check to the customer for the full amount as soon as possibleAny time put in by any employee is time they would be getting paid for whether they were doing something or not, they should not have had any expense for a credit report, and no vehicle should have ever been acquired Even if one was actually found - there is quite a difference between "found" and "acquired".I expect another check in the amount of $which with the $check I just received yesterday would be the full $ I also expect both checks to actually clear and no funny business where that is concerned either Regards, [redacted]
I am sending the customer a $check (see attachment) as a goodwill gesture, however, I stand firm with my earlier written sentiments that the customer owed us a portion of the good faith deposit in turn for the work provided The customer even suggested this in her email dated February 28th, at 1:AM which was enclosed in my earlier correspondence The customer made an agreement and did not live up to it I think it is time to close this case, move on and spend efforts on more positive aspects of my business
I am sending the customer a $check (see attachment) as a goodwill gesture, however, I stand firm with my earlier written sentiments that the customer owed us a portion of the good faith deposit in turn for the work provided. The customer even suggested this in her email dated February 28th, at 1:AM which was enclosed in my earlier correspondence. The customer made an agreement and did not live up to it. I think it is time to close this case, move on and spend efforts on more positive aspects of my business
Apparently there was a miscommunication between the salesman, service department and the customers, which we apologize for. The car is diagnosed and parts are on order for the repair. All repairs will be covered by warranty and there will be no charge to the customer. The customer
has been provided a rental car in which there also will be no charge to the customer. We will expedite the repair as soon as the parts arrive and will keep the customer informed during the repair processThank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To
assist us in bringing this matter to a close, we would like to know your view on the matter.]First, as you can see in the attached email dated March 10, I stated that I expected to receive a check for the full $by the middle of the following week which would have been the date they claimed to have just issued and mailed the $check. Also, as you can see by the copy of the envelope and the check, that was a blatant lie as both the check and the metered postmark are dated March16, which was the date I originally filed the complaint and not the day before as they tried to claim.Second, there should have been no paperwork or dealer trade performed as I never gave a response as to the continued or discontinued desire for a specific feature so any further search would have been pointless without that information as they could have been looking for a vehicle without the proper criteria - and if so would have needed to start over so what would be the pointAlso, I used to work at a dealership that often acquired vehicles for customers from other places and I alone would handle the paperwork start to finish and could have it done within a half hour. So the statement that it took two people to do whatever was allegedly done I find laughable.Third, all of the information required to inquire about financing had already been entered into the computer in a matter of minutes while we were still there on February 25, 2017. Also, anyone can go to the site of pretty much any Chrysler dealer and do the exact same thing and simply wait for Chrysler financing to contact the dealership with a yes or a no and if yes - under what termsIt is not complicated or time consuming. As you can see at the bottom of each letter from US Bank - the information was in fact entered and sent on February 25, at which point only Deacons had the information required to do so. Also, as I suspected - no other dealer would have ever sent our information to that bank with the knowledge that our credit was less than perfect (which we made abundantly clear) as it was an almost guaranteed rejection and US Bank only pulls reports from TransUnion which of the three credit bureaus most often gives the lowest credit score - as you can see it shows each of our scores in the 650s, but we have a credit card that gives us a bureau score each month and that shows that we each have just over 700. Also, considering completely different terms were offered, but as previously mentioned not doable for us, how could financing be acquired with no agreed upon terms? Also, I have spoken with many different dealerships over the last several days and many said that they never ever pay for a credit report and the rest said that they do not do so 99.9999% of the time. They stated (as I already knew) that the finance companies/banks run the credit reports and any cost would be built into the deal by the finance company or bank if financing was approved and went through. Otherwise there was no charge and every single dealer stated that they have absolutely never charged a customer directly for a credit check no matter what the circumstances.Furthermore, the claim that "we reached out to the customer several times on Monday[(Feb27, 2017] to advise them what we did on their behalf..." is another blatant lieFor one, you can see that in my email that they attached to their response not only did I state what they highlighted that I hadn't had a chance to get back to them, but I also stated in that same email that I never heard back from them MondayI also attached a printout of my phone records showing that there were no other calls received from them other than the one call I mentioned the morning of Monday Feb27, and the one I mentioned the morning of Tuesday Feb18, 2017. You can also see the two back to back calls I tried making. The first I was either hung up on or somehow disconnectedThe second, I was on hold for a while until finally being told the sales manager wasn't answeringNo offer to leave a voicemail or anythingI have blocked out the numbers from other days' calls and the balance of other numbers from the 27th and 28th beyond being able to show that they did not come from Deacon's as nobody needs to see every number I call or that calls me.Yes, we did get a lease from a different dealership in the evening of the 28th. Unexpectedly, we were offered some assistance and the person offering requested that we go through the dealership that we did. We actually had been at that dealer for to hours the morning into afternoon of Feb25, but being that that was the first place we went to we wanted to look around including looking at other makes and models and their initial offer was not as good as Deacon's initial offer. I had actually sent them an email thanking them for their time, but that we received a better offer elsewhere to which they responded that they had wished they had known as they may have been able to match or beat it, but wished us the best and hoped we would consider them in the future. After contacting them again per the gracious party's request they came up with a far better offer than any we had previously received. Now, had any of my attempts at further communication with Deacon's been answered I could have given them the opportunity to match or beat the offer and especially if they could have beaten it - I could have possibly convinced the other person to be ok with us going there for the deal. However, because I never received any other communication on the 28th after the first call in the morning or at any other time since then that made it impossible for me to do so. The fact that my calls went unanswered and never returned could only lead me to believe that based on my statement of not being able to afford the higher monthly payment of the new offer that they had no intention, desire, and/or ability to come up with anything better. Needing the originally planned down payment for other purposes is only part of the problemIf we could not afford the monthly payment then we couldn't afford the vehicle - with or without a down payment.Clearly when all calls and emails go unanswered there is no actual follow through on their part. There was only brief mention of having found a vehicle the morning of the 28th, but no mention of features and absolutely no mention of actually obtaining financingSo along with all of the other proven statements - I would seriously question if a vehicle was even found. Quite frankly, the fact that we leased a vehicle elsewhere is irrelevant to the situation at hand. I clearly and accurately stated the financial issues that came up and that the down payment money was now needed for other purposes (we were then able to come up with it with the assistance we received, but since they never responded I couldn't mention it)There should have been absolutely no paperwork done and no expense on their part other than a little bit of time - not the highly exaggerated amount claimed to have been spent. As I stated before, I have spoken with people from many other dealerships at this point and they all say pretty much the same thing. They cannot believe that a "normal" dealership (I didn't use names, but made it clear it was a standard dealership not some buy here pay here type place or what not) would ever make such claims, say so many blatant lies that can be proven as such or even consider keeping any portion of a deposit from a customer. Every single one stated that they have absolutely never kept even part of a deposit from a customer regardless of what the reason was for the offer not going through. They said a customer could simply call up and say never mind and they would issue their deposit back by either returning the customer's check if not yet deposited or waiting the required days and then issuing a check to the customer for the full amount as soon as possibleAny time put in by any employee is time they would be getting paid for whether they were doing something or not, they should not have had any expense for a credit report, and no vehicle should have ever been acquired. Even if one was actually found - there is quite a difference between "found" and "acquired".I expect another check in the amount of $which with the $check I just received yesterday would be the full $500. I also expect both checks to actually clear and no funny business where that is concerned either
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Bryan ***
The vehicle concerned is a Dodge Intrepid with 135,miles. The vehicle originally had a starting problem and needed a new battery and alternator. The manufacturer normally only produces most parts for a ten year period and since the vehicle is years old, an OEM alternator was
not available and an after-market one was all that was available. Shortly after the replacement of the after-market alternator, the part failed and we had to replace it with a new one under warrantyThe customer’s latest complaint was that the vehicle was dead again and the motor would not crank to start. As the owner of Deacon’s CDJR, we strive to have satisfied customers and so I personally went to the customer’s home to inspect the vehicle. We hooked a jumper box up to the vehicle and it started up. It was noticed that the map reading light was left on by mistake and probably ran the battery down. I had offered to leave the customer my personal car, but she declined and said she could use her mother’s car. We took the vehicle back to the dealership and charged the battery and re-checked the charging system and everything was working as designed. I drove the vehicle home to insure there wasn’t any further issues with the charging system and the vehicle performed well and started right up each time. We also replaced two burned out running lamps at no charge that was noticed during the charging system diagnostics. We had previously shampooed the interior of the vehicle and apparently the customer was allergic to the soap used. I experienced no allergic reaction when I drove it home, but everyone is different, so I purchased some Woolite hypo-allergenic upholstery cleaner and had our detail shop re-clean the seats and carpet with a professional extracting machine. I returned the vehicle to the customer with a full tank of gas. We apologize for the inconvenience to the customer, but did what we could with the tools we had to try to remedy the situation and returned the vehicle in good running condition, hopefully satisfying the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
After reviewing Complaint ID ***, due to the miscommunication of our sales management staff, we were remiss in selling the Jeep not to Mr ***. I apologize for our mistake. This is not the way we have done business the past years that we have been in business, nor is
it the way we do business currently. I am refunding Mr*** complete $(see attachment) for his plane ticket due to our mistake per his request and we will make every effort to make sure this does not happen again in the future.Sincerely,James WD***Dealer Principal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]First, as you can see in the attached email dated March 10, I stated that I expected to receive a check for the full $by the middle of the following week which would have been the date they claimed to have just issued and mailed the $check Also, as you can see by the copy of the envelope and the check, that was a blatant lie as both the check and the metered postmark are dated March16, which was the date I originally filed the complaint and not the day before as they tried to claim.Second, there should have been no paperwork or dealer trade performed as I never gave a response as to the continued or discontinued desire for a specific feature so any further search would have been pointless without that information as they could have been looking for a vehicle without the proper criteria - and if so would have needed to start over so what would be the pointAlso, I used to work at a dealership that often acquired vehicles for customers from other places and I alone would handle the paperwork start to finish and could have it done within a half hour So the statement that it took two people to do whatever was allegedly done I find laughable.Third, all of the information required to inquire about financing had already been entered into the computer in a matter of minutes while we were still there on February 25, Also, anyone can go to the site of pretty much any Chrysler dealer and do the exact same thing and simply wait for Chrysler financing to contact the dealership with a yes or a no and if yes - under what termsIt is not complicated or time consuming As you can see at the bottom of each letter from US Bank - the information was in fact entered and sent on February 25, at which point only Deacons had the information required to do so Also, as I suspected - no other dealer would have ever sent our information to that bank with the knowledge that our credit was less than perfect (which we made abundantly clear) as it was an almost guaranteed rejection and US Bank only pulls reports from TransUnion which of the three credit bureaus most often gives the lowest credit score - as you can see it shows each of our scores in the 650s, but we have a credit card that gives us a bureau score each month and that shows that we each have just over Also, considering completely different terms were offered, but as previously mentioned not doable for us, how could financing be acquired with no agreed upon terms? Also, I have spoken with many different dealerships over the last several days and many said that they never ever pay for a credit report and the rest said that they do not do so 99.9999% of the time They stated (as I already knew) that the finance companies/banks run the credit reports and any cost would be built into the deal by the finance company or bank if financing was approved and went through Otherwise there was no charge and every single dealer stated that they have absolutely never charged a customer directly for a credit check no matter what the circumstances.Furthermore, the claim that "we reached out to the customer several times on Monday[(Feb27, 2017] to advise them what we did on their behalf..." is another blatant lieFor one, you can see that in my email that they attached to their response not only did I state what they highlighted that I hadn't had a chance to get back to them, but I also stated in that same email that I never heard back from them MondayI also attached a printout of my phone records showing that there were no other calls received from them other than the one call I mentioned the morning of Monday Feb27, and the one I mentioned the morning of Tuesday Feb18, You can also see the two back to back calls I tried making The first I was either hung up on or somehow disconnectedThe second, I was on hold for a while until finally being told the sales manager wasn't answeringNo offer to leave a voicemail or anythingI have blocked out the numbers from other days' calls and the balance of other numbers from the 27th and 28th beyond being able to show that they did not come from Deacon's as nobody needs to see every number I call or that calls me.Yes, we did get a lease from a different dealership in the evening of the 28th Unexpectedly, we were offered some assistance and the person offering requested that we go through the dealership that we did We actually had been at that dealer for to hours the morning into afternoon of Feb25, but being that that was the first place we went to we wanted to look around including looking at other makes and models and their initial offer was not as good as Deacon's initial offer I had actually sent them an email thanking them for their time, but that we received a better offer elsewhere to which they responded that they had wished they had known as they may have been able to match or beat it, but wished us the best and hoped we would consider them in the future After contacting them again per the gracious party's request they came up with a far better offer than any we had previously received Now, had any of my attempts at further communication with Deacon's been answered I could have given them the opportunity to match or beat the offer and especially if they could have beaten it - I could have possibly convinced the other person to be ok with us going there for the deal However, because I never received any other communication on the 28th after the first call in the morning or at any other time since then that made it impossible for me to do so The fact that my calls went unanswered and never returned could only lead me to believe that based on my statement of not being able to afford the higher monthly payment of the new offer that they had no intention, desire, and/or ability to come up with anything better Needing the originally planned down payment for other purposes is only part of the problemIf we could not afford the monthly payment then we couldn't afford the vehicle - with or without a down payment.Clearly when all calls and emails go unanswered there is no actual follow through on their part There was only brief mention of having found a vehicle the morning of the 28th, but no mention of features and absolutely no mention of actually obtaining financingSo along with all of the other proven statements - I would seriously question if a vehicle was even found Quite frankly, the fact that we leased a vehicle elsewhere is irrelevant to the situation at hand I clearly and accurately stated the financial issues that came up and that the down payment money was now needed for other purposes (we were then able to come up with it with the assistance we received, but since they never responded I couldn't mention it)There should have been absolutely no paperwork done and no expense on their part other than a little bit of time - not the highly exaggerated amount claimed to have been spent As I stated before, I have spoken with people from many other dealerships at this point and they all say pretty much the same thing They cannot believe that a "normal" dealership (I didn't use names, but made it clear it was a standard dealership not some buy here pay here type place or what not) would ever make such claims, say so many blatant lies that can be proven as such or even consider keeping any portion of a deposit from a customer Every single one stated that they have absolutely never kept even part of a deposit from a customer regardless of what the reason was for the offer not going through They said a customer could simply call up and say never mind and they would issue their deposit back by either returning the customer's check if not yet deposited or waiting the required days and then issuing a check to the customer for the full amount as soon as possibleAny time put in by any employee is time they would be getting paid for whether they were doing something or not, they should not have had any expense for a credit report, and no vehicle should have ever been acquired Even if one was actually found - there is quite a difference between "found" and "acquired".I expect another check in the amount of $which with the $check I just received yesterday would be the full $ I also expect both checks to actually clear and no funny business where that is concerned either Regards, [redacted]
I am sending the customer a $check (see attachment) as a goodwill gesture, however, I stand firm with my earlier written sentiments that the customer owed us a portion of the good faith deposit in turn for the work provided The customer even suggested this in her email dated February 28th, at 1:AM which was enclosed in my earlier correspondence The customer made an agreement and did not live up to it I think it is time to close this case, move on and spend efforts on more positive aspects of my business
Please see attached Word Document
I am sending the customer a $check (see attachment) as a goodwill gesture, however, I stand firm with my earlier written sentiments that the customer owed us a portion of the good faith deposit in turn for the work provided. The customer even suggested this in her email dated February 28th, at 1:AM which was enclosed in my earlier correspondence. The customer made an agreement and did not live up to it. I think it is time to close this case, move on and spend efforts on more positive aspects of my business
Apparently there was a miscommunication between the salesman, service department and the customers, which we apologize for. The car is diagnosed and parts are on order for the repair. All repairs will be covered by warranty and there will be no charge to the customer. The customer
has been provided a rental car in which there also will be no charge to the customer. We will expedite the repair as soon as the parts arrive and will keep the customer informed during the repair processThank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To
assist us in bringing this matter to a close, we would like to know your view on the matter.]First, as you can see in the attached email dated March 10, I stated that I expected to receive a check for the full $by the middle of the following week which would have been the date they claimed to have just issued and mailed the $check. Also, as you can see by the copy of the envelope and the check, that was a blatant lie as both the check and the metered postmark are dated March16, which was the date I originally filed the complaint and not the day before as they tried to claim.Second, there should have been no paperwork or dealer trade performed as I never gave a response as to the continued or discontinued desire for a specific feature so any further search would have been pointless without that information as they could have been looking for a vehicle without the proper criteria - and if so would have needed to start over so what would be the pointAlso, I used to work at a dealership that often acquired vehicles for customers from other places and I alone would handle the paperwork start to finish and could have it done within a half hour. So the statement that it took two people to do whatever was allegedly done I find laughable.Third, all of the information required to inquire about financing had already been entered into the computer in a matter of minutes while we were still there on February 25, 2017. Also, anyone can go to the site of pretty much any Chrysler dealer and do the exact same thing and simply wait for Chrysler financing to contact the dealership with a yes or a no and if yes - under what termsIt is not complicated or time consuming. As you can see at the bottom of each letter from US Bank - the information was in fact entered and sent on February 25, at which point only Deacons had the information required to do so. Also, as I suspected - no other dealer would have ever sent our information to that bank with the knowledge that our credit was less than perfect (which we made abundantly clear) as it was an almost guaranteed rejection and US Bank only pulls reports from TransUnion which of the three credit bureaus most often gives the lowest credit score - as you can see it shows each of our scores in the 650s, but we have a credit card that gives us a bureau score each month and that shows that we each have just over 700. Also, considering completely different terms were offered, but as previously mentioned not doable for us, how could financing be acquired with no agreed upon terms? Also, I have spoken with many different dealerships over the last several days and many said that they never ever pay for a credit report and the rest said that they do not do so 99.9999% of the time. They stated (as I already knew) that the finance companies/banks run the credit reports and any cost would be built into the deal by the finance company or bank if financing was approved and went through. Otherwise there was no charge and every single dealer stated that they have absolutely never charged a customer directly for a credit check no matter what the circumstances.Furthermore, the claim that "we reached out to the customer several times on Monday[(Feb27, 2017] to advise them what we did on their behalf..." is another blatant lieFor one, you can see that in my email that they attached to their response not only did I state what they highlighted that I hadn't had a chance to get back to them, but I also stated in that same email that I never heard back from them MondayI also attached a printout of my phone records showing that there were no other calls received from them other than the one call I mentioned the morning of Monday Feb27, and the one I mentioned the morning of Tuesday Feb18, 2017. You can also see the two back to back calls I tried making. The first I was either hung up on or somehow disconnectedThe second, I was on hold for a while until finally being told the sales manager wasn't answeringNo offer to leave a voicemail or anythingI have blocked out the numbers from other days' calls and the balance of other numbers from the 27th and 28th beyond being able to show that they did not come from Deacon's as nobody needs to see every number I call or that calls me.Yes, we did get a lease from a different dealership in the evening of the 28th. Unexpectedly, we were offered some assistance and the person offering requested that we go through the dealership that we did. We actually had been at that dealer for to hours the morning into afternoon of Feb25, but being that that was the first place we went to we wanted to look around including looking at other makes and models and their initial offer was not as good as Deacon's initial offer. I had actually sent them an email thanking them for their time, but that we received a better offer elsewhere to which they responded that they had wished they had known as they may have been able to match or beat it, but wished us the best and hoped we would consider them in the future. After contacting them again per the gracious party's request they came up with a far better offer than any we had previously received. Now, had any of my attempts at further communication with Deacon's been answered I could have given them the opportunity to match or beat the offer and especially if they could have beaten it - I could have possibly convinced the other person to be ok with us going there for the deal. However, because I never received any other communication on the 28th after the first call in the morning or at any other time since then that made it impossible for me to do so. The fact that my calls went unanswered and never returned could only lead me to believe that based on my statement of not being able to afford the higher monthly payment of the new offer that they had no intention, desire, and/or ability to come up with anything better. Needing the originally planned down payment for other purposes is only part of the problemIf we could not afford the monthly payment then we couldn't afford the vehicle - with or without a down payment.Clearly when all calls and emails go unanswered there is no actual follow through on their part. There was only brief mention of having found a vehicle the morning of the 28th, but no mention of features and absolutely no mention of actually obtaining financingSo along with all of the other proven statements - I would seriously question if a vehicle was even found. Quite frankly, the fact that we leased a vehicle elsewhere is irrelevant to the situation at hand. I clearly and accurately stated the financial issues that came up and that the down payment money was now needed for other purposes (we were then able to come up with it with the assistance we received, but since they never responded I couldn't mention it)There should have been absolutely no paperwork done and no expense on their part other than a little bit of time - not the highly exaggerated amount claimed to have been spent. As I stated before, I have spoken with people from many other dealerships at this point and they all say pretty much the same thing. They cannot believe that a "normal" dealership (I didn't use names, but made it clear it was a standard dealership not some buy here pay here type place or what not) would ever make such claims, say so many blatant lies that can be proven as such or even consider keeping any portion of a deposit from a customer. Every single one stated that they have absolutely never kept even part of a deposit from a customer regardless of what the reason was for the offer not going through. They said a customer could simply call up and say never mind and they would issue their deposit back by either returning the customer's check if not yet deposited or waiting the required days and then issuing a check to the customer for the full amount as soon as possibleAny time put in by any employee is time they would be getting paid for whether they were doing something or not, they should not have had any expense for a credit report, and no vehicle should have ever been acquired. Even if one was actually found - there is quite a difference between "found" and "acquired".I expect another check in the amount of $which with the $check I just received yesterday would be the full $500. I also expect both checks to actually clear and no funny business where that is concerned either
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Bryan ***
The vehicle concerned is a Dodge Intrepid with 135,miles. The vehicle originally had a starting problem and needed a new battery and alternator. The manufacturer normally only produces most parts for a ten year period and since the vehicle is years old, an OEM alternator was
not available and an after-market one was all that was available. Shortly after the replacement of the after-market alternator, the part failed and we had to replace it with a new one under warrantyThe customer’s latest complaint was that the vehicle was dead again and the motor would not crank to start. As the owner of Deacon’s CDJR, we strive to have satisfied customers and so I personally went to the customer’s home to inspect the vehicle. We hooked a jumper box up to the vehicle and it started up. It was noticed that the map reading light was left on by mistake and probably ran the battery down. I had offered to leave the customer my personal car, but she declined and said she could use her mother’s car. We took the vehicle back to the dealership and charged the battery and re-checked the charging system and everything was working as designed. I drove the vehicle home to insure there wasn’t any further issues with the charging system and the vehicle performed well and started right up each time. We also replaced two burned out running lamps at no charge that was noticed during the charging system diagnostics. We had previously shampooed the interior of the vehicle and apparently the customer was allergic to the soap used. I experienced no allergic reaction when I drove it home, but everyone is different, so I purchased some Woolite hypo-allergenic upholstery cleaner and had our detail shop re-clean the seats and carpet with a professional extracting machine. I returned the vehicle to the customer with a full tank of gas. We apologize for the inconvenience to the customer, but did what we could with the tools we had to try to remedy the situation and returned the vehicle in good running condition, hopefully satisfying the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
After reviewing Complaint ID ***, due to the miscommunication of our sales management staff, we were remiss in selling the Jeep not to Mr ***. I apologize for our mistake. This is not the way we have done business the past years that we have been in business, nor is
it the way we do business currently. I am refunding Mr*** complete $(see attachment) for his plane ticket due to our mistake per his request and we will make every effort to make sure this does not happen again in the future.Sincerely,James WD***Dealer Principal