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Deaconess Medical Center

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Deaconess Medical Center Reviews (2)

Hello, I was contacted by Deaconess personnel directly and the matter was resolved with their help. Thank you, Darrel Pallaske

Review: I filed a complaint against them for this issue. The complaint number is [redacted]. Their response was to take the bill off my account because they said I wasn't told I would maybe have to pay it. I agreed with that and selected I would consider it resolved. I just received a bill today for $407. The statement date is 8-20-14. Now, the balance is the color red since it's way overdue. I don't want this going on my credit. They said they would take it off the account. They just mailed me another bill after they told Revdex.com they would clear it. It's for the same service date of 2-27-14 to 2-28-14 for the sleep study.Desired Settlement: I want them to take this amount off like they said they would. My insurance covered this service. They sent the referral to the sleep study office with the codes I was approved for. They put in a code that Medicade wants them to use. I was told my them at Deaconess that it's the same thing but just a different code. I gave them both codes many times over the phone. This hasn't been resolved. I want them to enter the correct code that my insurance approved or do what they said and take the bill off.

Business

Response:

Good Afternoon,

I received your correspondence dated August 26, 2014 regarding Incident #[redacted] for [redacted]. Apparently, correspondence had crossed in the mail as this issue was resolved to the customer’s satisfaction. We regret any additional issues this may have caused to you or your staff. Please let us know if you require any additional information.

Thank you for providing this service to our patients,

[redacted] | Deaconess Hospital |ROCKWOOD HEALTH SYSTEM | [redacted]

Disclaimer: This electronic message may contain information that is Proprietary, Confidential, or legally privileged or protected. It is intended only for the use of the individual(s) and entity named in the message. If you are not an intended recipient of this message, please notify the sender immediately and delete the material from your computer. CHS PSO: This is a confidential patient safety work product communication. It is protected from disclosure pursuant to the provision of the Patient Safety And Quality Improvement Act (42 CFR, Part 3) and other state and federal laws. Unauthorized disclosure or duplication is prohibited

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

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Description: Hospitals

Address: 800 W 5th Ave, Spokane, Washington, United States, 99204

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