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Deacy Mechanical Reviews (1)

Review: I would like to register a formal complaint concerning a local contractor, [redacted] and Deacy Mechnical out of Benton City WA for unsatisfactory and unfinished work they contracted to do at our home We had Mr. [redacted] at our home doing work on the hot water heater for the company. He told us he was experienced in all repairs, painting, tile removal and replacement, bath tubs, carpeting, etc. So, we agreed to let him work on our bathroom and had planned to give him several more jobs that we were going to have done. (carpet removal and installation, painting, outside and inside, master bath replacement, shower replacement in 2nd bath) We paid in advance for all the material he was to be using and also labor since he said he needed the money. He started what should have been a 2 day job (his estimate) and ran into problems since the floor had deteriorated and had to be replaced. This work began in May. He said he would be here at 8am so we waited several different times for him and each time came up with excuses. An argument with sister, girlfriend needed a babysitter (even though it was his idea to work on a Sunday and I even questioned him did he really want to come on Sunday) Several more times we waited and sometimes he would show up about 11 and then would have to run for more material which would take about 2 hours each time. We were not satisfied with his work in the bathroom as the edging came loose and we told him he would have to fix it. My husband (who has been sick and [redacted] knew this) had to take the edging off. He came over and saw it and said he would order something different that was about 2 weeks ago. Once again we paid him more money (my mistake I should not have given him the balance of labor since he hadnt finished but he said he needed the money and we felt sorry for him) He said he would order the replacement for it and would pick it up and install it the next day. Every time we called him he had an excuse for not coming. The excuses were unbelievable. We have called him several times and left messages and asked when he planned to come and finish the job and he wont answer the phone Im sure he sees it is our number and will not call us back. To this date, we still are waiting for him to come and finish the job. Listed below are other problems Tiles not flat on the floor in places in bathroomPaint spilled on carpet in hallway and bedroom Picture broken Never put towel racks back up Wall in bedroom where he cut open to install bars in the tub not painted and finished Smoke alarm knocked loose in hall way Siding by front door dented where he had placed a door and it fell over instead of either putting it back on or leaving in the garage where he had stored it all the rest of the time. Leak in garage and wall left open where he cut it loose to see the piping in the ceilingRailings on stairs scraped where he carried down the old tub instead of taking it down before they carried it out We asked several times for receipts for his labor and materials that he bought he gave us some but did not give the rest (since another excuse, they were accidentally thrown away) Im sure the store could give duplicates since it is on an account . He said he would give us the company receipt for labor so we cold have a record - but he never gave it to us.He borrowed my husband hopper to use since he didnt have one of his own and still hasnt returned it. Im not sure why he had to take it home since they washed out their buckets, etc. on the driveway. He kept all the left over tiles which I wanted in case we have to replace any and Im sure we will have to since they arent flat on the floor. Now we will have to hire someone else to clean up the mess he made and finish his work and pay them again which doesnt seem right. I want this all documented so that no other person gets taken by them. I have pictures of all the unfinished repairs, unsatisfactory work he did and what he still hasnt finished if you would like me to send them to you. He assured me he would do a good job and would not take advantage of us since we are retired and my husband had health problems We both worked many years and expected the same work ethics that we have always had but that didnt happen. Like I say, I should not have paid him the final money until he finished but I felt sorry for him since I believed he would not take advantage of us as he had said and he said he needed the money. And since my husband and I both trust people and think they would be good for their word I paid him. I also plan to contact Angies list to try to help someone else to not be taken by them. I would like for him to complete the work, bring back tiles and my husbands tools and give me the receipts that he promised. I would not want anyone else to have to go through the stress that has been caused to us.Desired Settlement: finish work promised, return tiles and tools, and provide receipts as requested

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr. [redacted] assured me his employer did know he was doing the work and was even planning to use the receipts from the company for me to have as a receipt for the labor which he said they were ok with. He has shown up one time since then pulled up one tile and told me not to step on it for at least two days - he never came back to fill in around the tile or put the trim up around the floor. He still has a lot of unfinished work to do and has not contacted us at all that has been over 2 weeks. In the beginning he assured me that his employer was aware of this work and he could use his discounts, receipts, etc. I do not consider it closed until the work is finished to our satisfaction.

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Description: Plumbers

Address: 45605 E Ruppert Rd, Benton City, Washington, United States, 99320

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