We performed an annual tune for the customer on 1/5/The tech spoke with the customer and told the customer that the unit did not qualify for the presidential plan but did qualify for the other plans The invoice the customer received was for the tune up which they had requested (it was not a “fee” for an inspection) We apologized that our web site was not more specific on the conditions for qualifying for the presidential plan The customer appreciated us reaching out and was given a $courtesy credit off the annual tune upWe believe this has been resolved to their satisfaction
We have received the above mentioned complaint from your organization that was registered by Mr [redacted] We have attempted to contact Mr [redacted] by telephone as well as email to discuss this issue with himto date, we have not received a return phone call or response via email from him Although his installation was completed before our fall promotion began we will be applying a gallon credit to his account per his request listed in the complaintwe have communicated this to him via both voice mail and email
We spoke with the customer yesterday and explained where the error occurredWe are applying a credit for the tune-ups performed to the customer's leased equipmentThe account is no longer on hold
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The customer was contacted to resolve the issues concerning this complaintWe are now awaiting communication back from the customer and are hopeful to find resolution to this matter.Waterville Market
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The Market Manager for the Brunswick office spoke with the customer regarding the credit that is owedA check will be issued for the refundThe customer understands that it could take up to business days before she receives the check and she is fine with thatThe manager will follow up with
her to make sure she received the check
Hi: Unfortunately, Mr*** is not a current customer, having not used Dead River Company services for the past four years. We are experiencing record-breaking cold temperatures and we are making every effort to serve our existing customers. Please see this article
from yesterday's paper describing the emergency: *** Unfortunately, this unprecedented high demand does not allow us to take on new customers at this time, even if they purchased from us four years ago. Once we have ensured that our existing customers' needs are met, we will be glad to take Mr*** on as a customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
The issue has been resolvedThank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ** ***
We spoke with the customer yesterday and explained where the error occurred. We are applying a credit for the tune-ups performed to the customer's leased equipment. The account is no longer on hold.
We performed an annual tune for the customer on 1/5/16. The tech spoke with the customer and told the customer that the unit did not qualify for the presidential plan but did qualify for the other 2 plans. The invoice the customer received was for the tune up which they had requested (it was...
not a “fee” for an inspection). We apologized that our web site was not more specific on the conditions for qualifying for the presidential plan. The customer appreciated us reaching out and was given a $50 courtesy credit off the annual tune up. We believe this has been resolved to their satisfaction.
Dead River Company and [redacted] have come to an agreement in regards to the dispute for a delivery made to her house on October 13, 2016.The delivery was remove and fully credited to her accountAll finance charges were removed and credited to her accountThe credit agency “[redacted]” was...
contacted and the complaint was removed from Ms. [redacted]’s credit Report At this point, Ms. [redacted] has a zero balance with DRC. All desired resolutions have been met and an apology was offered for the misunderstanding.
To [redacted] via Revdex.com,Thank you for bringing your experience and dissatisfaction to our attention. We appreciate your time to communicate to us why our service did not meet your expectations. It is our intent to address your needs and provide the best possible solution...
available to resolve the issue as soon as possible.I have personally investigated your complaint and would like to apologize for the inconvenience caused to you. We highly appreciate your feedback as it will assist us in becoming better at what we do. One of our goals is to retain you as a satisfied customer and will hope to serve you again in the future.Our records indicate that the technician was on site for 46.2 minutes with a travel time of 12 minutes equaling 58.20 minutes. As you know, our labor is charged at a minimum of 1 hour at the rate of $95.00 an hour, therefore, the time was rounded up and you were charged for 1 hour of labor. You have indicated that you feel the technician was there for 30 minutes, which when including the travel time, would still round up to a billable charge of 1 hour. You have indicated you do not agree with our time records, nor our policy of charging the 1 hour minimum labor rate. Therefore, we are willing to credit your account back for the $49.94 you have requested and will do so.We hope you will find this is a fair resolution.Thank you,[redacted]Administrative Service Manager Dead River Company – Delivering on A promise.[redacted]Phone: [redacted]Toll Free: [redacted]Extension: [redacted]Fax: [redacted]Email: [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We performed an annual tune for the customer on 1/5/The tech spoke with the customer and told the customer that the unit did not qualify for the presidential plan but did qualify for the other plans The invoice the customer received was for the tune up which they had requested (it was not a “fee” for an inspection) We apologized that our web site was not more specific on the conditions for qualifying for the presidential plan The customer appreciated us reaching out and was given a $courtesy credit off the annual tune upWe believe this has been resolved to their satisfaction
We have received the above mentioned complaint from your organization that was registered by Mr [redacted] We have attempted to contact Mr [redacted] by telephone as well as email to discuss this issue with himto date, we have not received a return phone call or response via email from him Although his installation was completed before our fall promotion began we will be applying a gallon credit to his account per his request listed in the complaintwe have communicated this to him via both voice mail and email
We spoke with the customer yesterday and explained where the error occurredWe are applying a credit for the tune-ups performed to the customer's leased equipmentThe account is no longer on hold
The heater was repaired on February 1, We have contacted the customer on February 9, to ensure the unit is still functioning properly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The customer was contacted to resolve the issues concerning this complaintWe are now awaiting communication back from the customer and are hopeful to find resolution to this matter.Waterville Market
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The Market Manager for the Brunswick office spoke with the customer regarding the credit that is owedA check will be issued for the refundThe customer understands that it could take up to business days before she receives the check and she is fine with thatThe manager will follow up with
her to make sure she received the check
Hi: Unfortunately, Mr*** is not a current customer, having not used Dead River Company services for the past four years. We are experiencing record-breaking cold temperatures and we are making every effort to serve our existing customers. Please see this article
from yesterday's paper describing the emergency: *** Unfortunately, this unprecedented high demand does not allow us to take on new customers at this time, even if they purchased from us four years ago. Once we have ensured that our existing customers' needs are met, we will be glad to take Mr*** on as a customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
The issue has been resolvedThank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ** ***
We spoke with the customer yesterday and explained where the error occurred. We are applying a credit for the tune-ups performed to the customer's leased equipment. The account is no longer on hold.
We performed an annual tune for the customer on 1/5/16. The tech spoke with the customer and told the customer that the unit did not qualify for the presidential plan but did qualify for the other 2 plans. The invoice the customer received was for the tune up which they had requested (it was...
not a “fee” for an inspection). We apologized that our web site was not more specific on the conditions for qualifying for the presidential plan. The customer appreciated us reaching out and was given a $50 courtesy credit off the annual tune up. We believe this has been resolved to their satisfaction.
Dead River Company and [redacted] have come to an agreement in regards to the dispute for a delivery made to her house on October 13, 2016.The delivery was remove and fully credited to her accountAll finance charges were removed and credited to her accountThe credit agency “[redacted]” was...
contacted and the complaint was removed from Ms. [redacted]’s credit Report At this point, Ms. [redacted] has a zero balance with DRC. All desired resolutions have been met and an apology was offered for the misunderstanding.
To [redacted] via Revdex.com,Thank you for bringing your experience and dissatisfaction to our attention. We appreciate your time to communicate to us why our service did not meet your expectations. It is our intent to address your needs and provide the best possible solution...
available to resolve the issue as soon as possible.I have personally investigated your complaint and would like to apologize for the inconvenience caused to you. We highly appreciate your feedback as it will assist us in becoming better at what we do. One of our goals is to retain you as a satisfied customer and will hope to serve you again in the future.Our records indicate that the technician was on site for 46.2 minutes with a travel time of 12 minutes equaling 58.20 minutes. As you know, our labor is charged at a minimum of 1 hour at the rate of $95.00 an hour, therefore, the time was rounded up and you were charged for 1 hour of labor. You have indicated that you feel the technician was there for 30 minutes, which when including the travel time, would still round up to a billable charge of 1 hour. You have indicated you do not agree with our time records, nor our policy of charging the 1 hour minimum labor rate. Therefore, we are willing to credit your account back for the $49.94 you have requested and will do so.We hope you will find this is a fair resolution.Thank you,[redacted]Administrative Service Manager Dead River Company – Delivering on A promise.[redacted]Phone: [redacted]Toll Free: [redacted]Extension: [redacted]Fax: [redacted]Email: [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The heater was repaired on February 1, 2018. We have contacted the customer on February 9, 2018 to ensure the unit is still functioning properly.
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]