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Deadline Ink

42257 6th St W STE 306, Lancaster, California, United States, 93534-7150

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Reviews Screen Printing Deadline Ink

Deadline Ink Reviews (%countItem)

Contacted *** with Deadline Industries Ink on 02/09/2020 to have several shirts printed for a tradeshow on 02/22/2020. Explained to *** that we would need these printed and ready for pick up by 02/18/2020. He stated that this is possible and his usual turn around time is between 3-5 business days. We paid to have 49 shirts printed with a front design and a custom neck label design on all shirts and 3 jackets with a front label and ab back design. We paid a total of $567.00 on 02/13/2020 to have these all printed and ready on 02/18/2020. On 02/18/2020, we called a total of 22 times and sent several emails to get a hold of *** and his company to confirm pick up for our order.We got a response at 8PM stating he is away at a show in Vegas and the shirts will be available for pick up on 02/19/2020 at 6:30PM. Come the following day, *** states there was a labeling issue with the shirts and they would have to postpone pick up another day to finish printing. *** this should have been brought up before the pick up date. I gave the courtesy of allowing another day to pick up as we needed the shirts ASAP before the 22nd for a trade show. We called again all day on the 19th and only got email responses back and forth from *** asking to push pick up one more day so they can complete printing and labeling shirts. I declined and asked to have all our product ready for pick up that same night. Upon receiving the products at 7:30PM that night at their location, all the shirts were in horrible condition. Emailed *** Photos and called on 02/20/2020 as we were leaving for our tradeshow to discuss how he could fix this or compensate us. He promissed a follow up email and call on Monday 02/24/20 to work this out. We have yet to get ahold of *** or anyone at Deadline Ind Ink to resolve this matter.
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Desired Outcome

Refund We have had our bank call the company with no success and we have filed a dispute with our bank for the charges of this transaction. Since it has been 6 days with no response from *** or his company Deadline Ind. Ink. we would like to have a refund and avoid any further business with this individual and his so-called company.

Deadline Ink Response • Feb 27, 2020

Our company has not received any phone calls in regards to this matter we have no problem issuing refunds for items that are not complete but we do say in our disclaimer that direct to garment prints very in Quality which is always the case based on fabric of material .We have been in business many years without any allegations of not being fair with our customers
We always maintain open communication as well as quality products
Please let us know what type of refund is being requested ?

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Address: 42257 6th St W STE 306, Lancaster, California, United States, 93534-7150

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