Deaf and Hearing Connection

I, Mr ***, purchased this car wash in the beginning of April this yearUpon purchasing this car wash, I was not informed of numerous car wash passes or even "unlimited car wash passes" sold in which at no given time was I ever compensated or paid for any of those wash passes or unlimited wash passesThe company I purchased kept the same name but different ownership was established I am not operating with the same personnel, or policies of the former owner Therefore, since I was not compensated for these passes, I do not feel that I should have to grant the same passes I didn't get compensation forI did honor his passes but at this time, after reviewing so many others and his own "unlimited passes", there is no way I can stay in business giving out free washes It's costing me labor, utilities, and water to give these services out for freeWe have informed him that he has to go to the former owners car wash located on [redacted] for them to honor the passes they sold him or get his funds reimbursed For him to think its is my responsibility to reimburse him from my pocket when I did not collect a penny from him or the former owner is absurdHe is out of his freaking mind if he thinks he's entitled to that refund out of my pocketI I do not appreciate customers that abuse my one time kindness and try to steel from my services by expecting me to honor his passes at my cost This, it is not my responsibility to reimburse him or honor passes I did not charge or profit from We have informed him where he can go to have the remaining pass honored or get his refund But, it won't come from meThank you, ***

Once again, the customer making this complain had no concern of the new owners dilemmas or contractsIt is certainly not the customers fault that compensation was not in due order, so he rather steel from me, as the new owner rather than contact the former owner and use his other location for the services he purchased from himI will not stand here and allow him to steel my services while I provide labor, utility cost and service for unpaid fees The solution is simple, contact the former owner, use the services at his other location and or get refunded from that location as wellI am not going to give free car washes at my expense simply because he does not want to drive a distance to the former owners car washIf he keeps up this foolishness and trying to upset others and say we do not give the right service, he will find himself in deep trouble in court and he is well aware I will do so I did not sell him those passes and therefore, have no responsibility to him or honoring those passes Its ok for him to rip me off by getting free service without compensation, but, it's not right for me to protect my investments? Inform him to be the christian he portrays to be as a member of the local church They believe they are entitled to their interest simply because they are christians, I don't think so Inform him that if he continues to speak out of line, he will be facing me and it's not going to be nice I have no issues in bringing this to court

Complaint: [redacted] I am rejecting this response because the failure to get compensation during purchase is not customers faultI am leaving my complaint in place to warn others of the bad business practices of this business Regards, [redacted] ***

Complaint: ***
I am rejecting this response because the owner continues to make this issue the fault of the customer and accepts no responsibility Additionally as you can see from the transcript the owner believes he can bully people into being fearful of him I am not afraid of him or taking this issue to court and I will not be bullied My pass was purchased at the *** *** location and I should not be forced to drive to *** *** to get my vehicle servicedThe owner accepts no responsibility for seeking resolution for people who are out hundreds of dollars - he just wants to force them to do all the work he failed to do when acquiring this business My complaint stands
Regards,
*** ***

I, Mr [redacted], purchased this car wash in the beginning of April this year. Upon purchasing this car wash, I was not informed of numerous car wash passes or even "unlimited car wash passes" sold in which at no given time was I ever compensated or paid for any of those wash passes or unlimited wash...

passes. The company I purchased kept the same name but different ownership was established.  I am not operating with the same personnel, or policies of the former owner.   Therefore, since I was not compensated for these passes, I do not feel that I should have to grant the same passes I didn't get compensation for. I did honor his passes but at this time, after reviewing so many others and his own "unlimited passes", there is no way I can stay in business giving out free washes.  It's costing me labor, utilities, and water to give these services out for free. We have informed him that he has to go to the former owners car wash located on [redacted] for them to honor the passes they sold him or get his funds reimbursed.  For him to think its is my responsibility to reimburse him from my pocket when I did not collect a penny from him or the former owner is absurd. He is out of his freaking mind if he thinks he's entitled to that refund out of my pocket. I I do not appreciate customers that abuse my one time kindness and try to steel from my services by expecting me to honor his passes at my cost.  This, it is not my responsibility to reimburse him or honor passes I did not charge or profit from.  We have informed him where he can go to have the remaining pass honored or get his refund.  But, it won't come from me. Thank you, [redacted]

Once again, the customer making this complain had no concern of the new owners dilemmas or contracts. It is certainly not the customers fault that compensation was not in due order, so he rather steel from me, as the new owner rather than contact the former owner and use his other location for the services he purchased from him. I will not stand here and allow him to steel my services while I provide labor, utility cost and service for unpaid fees.  The solution is simple, contact the former owner, use the services at his other location and or get refunded from that location as well. I am not going to give free car washes at my expense simply because he does not want to drive a distance to the former owners car wash. If he keeps up this foolishness and trying to upset others and say we do not give the right service, he will find himself in deep trouble in court and he is well aware I will do so.  I did not sell him those passes and therefore, have no responsibility to him or honoring those passes.  Its ok for him to rip me off by getting free service without compensation, but, it's not right for me to protect my investments?  Inform him to be the christian he portrays to be as a member of the local church.  They believe they are entitled to their interest simply because they are christians, I don't think so.  Inform him that if he continues to speak out of line, he will be facing me and it's not going to be nice.  I have no issues in bringing this to court.

Complaint: [redacted]
I am rejecting this response because the failure to get compensation during purchase is not customers fault. I am leaving my complaint in place to warn others of the bad business practices of this business.
Regards,
[redacted]