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Deal Direct Ceramic Tiles

220 Great Plains Rd, Emerald Park, Saskatchewan, Canada, S4L 0B8

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Reviews Ceramic Tile Contractors Deal Direct Ceramic Tiles

Deal Direct Ceramic Tiles Reviews (%countItem)

Our family ordered ceramic tile and luxury vinyl plank flooring, and paid for the installation of said products from Deal Direct Ceramic Tiles in April 2020. We had paid owners *** and *** a $5000 deposit and $12,571.82 upon completion of work.

From the onset we faced many obstacles with the owner *** on the project's install; he insisted on taking shortcuts and asked us to sign a waiver on warranty - which we refused to do. We had to call his own supplier in Calgary to force them to install the LVP properly on our stair nosings and landing, as their supplier sided with us and agreed he wasn't doing it correctly.

When our family took possession of the home and inspected the installation work by *** and his hired hand, ***, we found significant gaps in the cuts of the LVP flooring material throughout the home and around baseboards and cabinetry.

The width of grout lines were inconsistent within the same rooms, and were beginning to crack at the seams. They had also installed chipped tiles on our kitchen backsplash in highly visible areas - directly under the hood vent above the range.

We reached out to the owner's wife, ***, who runs their retail space about the installation deficiencies. Their solution was to caulk everything, leaving behind a mess on the cabinetry and even more noticeable gaps.

When we called them a second time to address install issues on the second floor LVP, *** and *** came to the home, surveyed the area and assured us it would be taken care of if our general contractor would remove the baseboards, which we arranged to do. In the middle of a long-weekend with only two days before the work was to be completed, we received a text message from the owners saying they were leaving the country for two weeks and would only send their worker over if we paid them another $850+ tax otherwise the work would not be completed.

Time and again, Deal Direct Ceramic Tile has attempted to absolve themselves of any warranty related work.
Product_Or_Service: Residential Flooring

Desired Outcome

Repair We would appreciate Deal Direct Ceramic Tile to repair their installation work, that's all we ask. The cuts are not sufficient on the LVP and the general contractor has graciously offered their time to assist them in doing so.

Deal Direct Ceramic Tiles Response • Aug 10, 2020

From the start on job at *** house she has been told that sub floor ALL over her house was uneven.loose on some certain place and squeaks all over,and not even flat ( never mind leveled)and not prepared for installation of vinyl. She was advised she will have problems such as vinyl opens because of high and low spots and even knowing that she didn't want to fix sub floor saying she has no budget and she doesn't want to spend more money and that's why she didn't want to sign a waiver on warranty knowing that she will have a big issues thinking that we will do it for freeif anything happens. She was told in front of her General Contractor,*** from ***,that whole floor squeaks with the big bumps all over her house ( some spots higher then others for 2") there is possibility that her floor will eventually open. Its her or her GC responsibility to have floor prepared
Correct,we asked for 50% ( which was not paid in full from the beginning / " tight with the money"/ ,but we agreed on that )and on our quote is note the rest of the payment upon we finish the job. The invoice was sent on June 15th and after 5 weeks she finally decide to pay the balance. Credit card was declined and she said she is shy for couple of hundreds . Next day she said she deposited on her *** 12.000 ???
what happened with a couple of hundreds ONLY ??
***
Now she has an issue with a few bumps on the floor. She was told about that before we started and now she wants Deal Direct To do it for free. I never cut corners with anyone and I have been well over 10 years at the same address and never had any big issue. Deal Direct has a high reputation of the friendly approaching and excellent quality of work.
Deal is Deal and I respect the deal from start to finish.She was told by me at least 10 times that existing sub floor has to be fixed.GC *** knows all bout it
I don't feel its my responsibility to re-do the floor for free on her own mistakes. She has to pay ppl working in her house.
If we did something wrong we fixed it like stairs installation. *** was aware why we did the way of installation first time but she didn't like it and we ordered new material and fixed the problem.
If you have more questions please contact me or the office.
One more thing, she sent me a text message saying that she was told even before she start dealing wit my company,that we don't do a good job and even her designer told her about our bad reputation...Why she then come to us and picked us ????? Think about this
Im waiting for my supplier ( mentioned in her complain ) to contact me and if you need I will send additional note from him

Thank You
***
Owner
Deal Direct Ceramic Tiles Ltd.

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Address: 220 Great Plains Rd, Emerald Park, Saskatchewan, Canada, S4L 0B8

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