Deal Fisher

The following message was sent to the customer in regards to this matter:"Firstly, if I gave your the impression that I was lying or unwilling to help please accept my sincerest apologies as that was not the caseFrom the beginning I wanted to convey a sense of wanting to resolve this matter for you and was completely on your sideThis is why I stated that "we will ?do ?all that we can to resolve this matter for you as quickly as possible" this means either issuing a refund for the missing unit or sending the other keyboard via expedited shippingHere at Deal Fisher we are not too proud to admit if a mistake is made and will gladly eat humble pie.I completely understand your hesitance regarding sending a photo and as a online shopper as well I'd raise an eyebrow tooBut please look at this matter from a seller point of viewOur records show that units were sent but you our customer states that that our records are wrong.If I had a way to be hands on and physically see what was sent I would have done thatSadly as that is not an option we do have to do take these stepsI know its not ideal and a definite drawback with online shopping but at the moment this is only option we have that this time.As you were initially not able send photos the only to confirm that there was in issue with shipment is to file a claimWhich is what [redacted] has instructed us to doI know it is not a popular option but it is what we need to do.At the end of the day a refund for your missing unit has been issuedAs you have received the other unit we cannot issue a refund of it without the order being returned."Attached to this case is the confirmation from [redacted] that the item was damaged

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What the seller stated is true, my complaint with them is that they refuse to rephrase their misleading ad or change their return shipping policyThey said that the item was working and how it was supposed to workNo where in the listing did they state that it needs to be activated with AT&T to have the functionality advertised in the adTheir ad said; "Since the 3G has been around for a while, we know a lot about itIt's a terrific Internet and e-mail gadget, and those features have only been improved via updatesIt's a world-beating music and video playerIt's an excellent handheld gaming device.This is a multipurpose smart device.Have all the advantages of a smartphone without paying the price!" The item I received had none of those functions, it could make emergency phone calls and it made for a good flash light if it was really darkThat's about it.Just because they listed in their ad that they don't pay for return shipping, that doesn't make the policy right or their ad any less misleadingI tried to leave my feedback on ***, but they had it removed because I mentioned their return shipping policyThe reality is, if they didn't want to mislead customers; they could have saved a lot of time just changing their ad instead of having this back and forth with me and who knows how many other customersBut misleading people is good for their bottom line In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Deal Fisher regarding complaint ID [redacted] .Sincerely, [redacted] **

[redacted] purchased our Apple iPhone 3G - 8GB AT&T - Black GSM Smartphone on He mailed in on 5/ [redacted] regarding his concernsHe wanted to use the phone as a iPodHe stated "the phone /> is stuck on the emergency call screen, and can go no father without an AT&T sim cardI have no way of confirming that it will work even if I sign up with AT&T, so I will need to return the item" We promptly provided him with return instructionsHe provided us with tracking and requested refund of his shipping costsAs stated in our listing "Returns: days money back, buyer pays return shipping"Thus his request for a refund in regards to his shipping cost were denied

Looking in to this matter a refund of $was issued to *** *** on 8/**/at 9:amThis refund was processed via ***'s Marketplace and was successful

The following message was sent to the customer in regards to this matter:"Firstly, if I gave your the impression that I was lying or unwilling to help please accept my sincerest apologies as that was not the caseFrom the beginning I wanted to convey a sense of wanting to resolve this matter for
you and was completely on your sideThis is why I stated that "we will ?do ?all that we can to resolve this matter for you as quickly as possible" this means either issuing a refund for the missing unit or sending the other keyboard via expedited shippingHere at Deal Fisher we are not too proud to admit if a mistake is made and will gladly eat humble pie.I completely understand your hesitance regarding sending a photo and as a online shopper as well I'd raise an eyebrow tooBut please look at this matter from a seller point of viewOur records show that units were sent but you our customer states that that our records are wrong.If I had a way to be hands on and physically see what was sent I would have done thatSadly as that is not an option we do have to do take these stepsI know its not ideal and a definite drawback with online shopping but at the moment this is only option we have that this time.As you were initially not able send photos the only to confirm that there was in issue with shipment is to file a claimWhich is what *** has instructed us to doI know it is not a popular option but it is what we need to do.At the end of the day a refund for your missing unit has been issuedAs you have received the other unit we cannot issue a refund of it without the order being returned."Attached to this case is the confirmation from *** that the item was damaged

I am truly sorry for the inconvenience caused by this purchase.Looking into this matter, I was unable to locate any conversation regarding this complaintThere were no messages in *** nor standard emailWe also not have any record of a "boot disc" being promised or sent. In situations
like these we would offer troubleshooting and should that fail the option to return the player for a refund or replacement would have been presentedAt this point we cannot issue a refund of this order as it has been over days since this order was placed As *** *** order was placed on 1/**/we only had until 3/**/to refund the order.You can see from the screenshot attached the option of a refund is not even presented to us

Greetings,
Verdana, sans-serif">In
regards to case number ***; *** *** emailed in on Dec **,
at 4:28pm stating that he had an issue with his purchase
Given
the holiday a response was not given until 12/**In the email troubleshooting
steps were provided as well as a prepaid shipping label for the customer
to return for a full refund
Customer
responded stating that the troubleshooting steps did not helpWe reminded
customer that they could return the unit for a refund or take advantage of
their month warranty with Western Digital who is the manufacture.
We
no longer have this item in stock and cannot replace the unit. Attached
to this response are screenshots of the conversation and the prepaid label that
was sent to the customer on 12/**
In
addition t?o case number ***,
the item has not been returned
The
label provide was never handed over to ***, as seen here:
***
Please
advise if information is needed
Best,
***
ACE! DealFisher Team!
***- Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 What the seller stated is true, my complaint with them is that they refuse to rephrase their misleading ad or change their return shipping policy. They said that the item was working and how it was supposed to work. No where in the listing did they state that it needs to be activated with AT&T to have the functionality advertised in the ad. Their ad said; "Since the 3G has been around for a while, we know a lot about it. It's a terrific Internet and e-mail gadget, and those features have only been improved via updates. It's a world-beating music and video player. It's an excellent handheld gaming device.This is a multipurpose smart device.Have all the advantages of a smartphone without paying the price!"
The item I received had none of those functions, it could make emergency phone calls and it made for a good flash light if it was really dark. That's about it.Just because they listed in their ad that they don't pay for return shipping, that doesn't make the policy right or their ad any less misleading. I tried to leave my feedback on [redacted], but they had it removed because I mentioned their return shipping policy. The reality is, if they didn't want to mislead customers; they could have saved a lot of time just changing their ad instead of having this back and forth with me and who knows how many other customers. But misleading people is good for their bottom line.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following message was sent to the customer in regards to this matter:"Firstly, if I gave your the impression that I was lying or unwilling to help please accept my sincerest apologies as that was not the case. From the beginning I wanted to convey a sense of wanting to resolve this...

matter for you and was completely on your side. This is why I stated that "we will ?do ?all that we can to resolve this matter for you as quickly as possible" this means either issuing a refund for the missing unit or sending the other keyboard via expedited shipping. Here at Deal Fisher we are not too proud to admit if a mistake is made and will gladly eat humble pie.I completely understand your hesitance regarding sending a photo and as a online shopper as well I'd raise an eyebrow too. But please look at this matter from a seller point of view. Our records show that 2 units were sent but you our customer states that that our records are wrong.If I had a way to be hands on and physically see what was sent I would have done that. Sadly as that is not an option we do have to do take these steps. I know its not ideal and a definite drawback with online shopping but at the moment this is only option we have that this time.As you were initially not able send photos the only to confirm that there was in issue with shipment is to file a claim. Which is what [redacted] has instructed us to do. I know it is not a popular option but it is what we need to do.At the end of the day a refund for your missing unit has been issued. As you have received the other unit we cannot issue a refund of it without the order being returned."Attached to this case is the confirmation from [redacted] that the item was damaged.

Revdex.com:At this time, I have not been contacted by Deal Fisher regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] purchased our Apple iPhone 3G - 8GB AT&T - Black GSM Smartphone on 5/**/2014. He mailed in on 5/** regarding his concerns. He wanted to use the phone as a iPod. He stated "the phone
/>
is stuck on the emergency call screen, and can go no father without an AT&T
sim card. I have no way of confirming that it will work even if I sign up
with AT&T, so I will need to return the item. "
We promptly provided him with return instructions. He provided us with tracking and requested refund of his shipping costs. As stated in our listing "Returns:
30 days money back, buyer pays return shipping". Thus his request for a refund in regards to his shipping cost were denied.

Revdex.com:At this time, I have not been contacted by Deal Fisher regarding complaint ID [redacted].Sincerely,
[redacted]

I am truly sorry for  the inconvenience caused by this purchase.Looking into this matter, I was unable to locate any conversation regarding this complaint. There were no messages in [redacted] nor standard email. We also not have any record of a "boot disc" being promised or...

sent. In situations like these we would offer troubleshooting and should that fail the option to return the player for a refund or replacement would have been presented. At this point we cannot issue a refund of this order as it has been over 60 days since this order was placed.  As [redacted] order was placed on 1/**/2015 we only had until 3/**/2015 to refund the order.You can see from the screenshot attached the option of a refund is not even presented to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Review: I purchased two items on [redacted] from Deal Fisher. They mailed only one item and said they could not help me with the second unless I could send a picture of shipping label on the original box which was already destroyed. I had bought one of the same item a few weeks earlier so I knew the size of the box and the weight I received for the earlier order and this order were exactly the same. I have argued with them for weeks to send the second item. They claim they are investigating with [redacted] and refuse to send me the second item I paid for over a month ago. They are lying. They are hiding behind [redacted] blaming it on the shipper. There was only one item in one box. There was no second tracking number and no second box. I paid for two items and they only sent one and continue to refuse to supply what I clearly paid for.Desired Settlement: Send me what I paid for immediately.

Business

Response:

The following message was sent to the customer in regards to this matter:"Firstly, if I gave your the impression that I was lying or unwilling to help please accept my sincerest apologies as that was not the case. From the beginning I wanted to convey a sense of wanting to resolve this matter for you and was completely on your side. This is why I stated that "we will ?do ?all that we can to resolve this matter for you as quickly as possible" this means either issuing a refund for the missing unit or sending the other keyboard via expedited shipping. Here at Deal Fisher we are not too proud to admit if a mistake is made and will gladly eat humble pie.I completely understand your hesitance regarding sending a photo and as a online shopper as well I'd raise an eyebrow too. But please look at this matter from a seller point of view. Our records show that 2 units were sent but you our customer states that that our records are wrong.If I had a way to be hands on and physically see what was sent I would have done that. Sadly as that is not an option we do have to do take these steps. I know its not ideal and a definite drawback with online shopping but at the moment this is only option we have that this time.As you were initially not able send photos the only to confirm that there was in issue with shipment is to file a claim. Which is what [redacted] has instructed us to do. I know it is not a popular option but it is what we need to do.At the end of the day a refund for your missing unit has been issued. As you have received the other unit we cannot issue a refund of it without the order being returned."Attached to this case is the confirmation from [redacted] that the item was damaged.

Review: I sent back my headset Fedex when finally sending it out sent it 7-**-14 delivered to their warehouse in [redacted] on 7-**-14. The company claimed as of 8-**-14 they have yet to receive it.

Fed Ex Tracking is: [redacted] My Rma number was written on the box.

It has been almost a month and they claim that they have not received it.Desired Settlement: Process the refund and throw in something extra for such a hassle.

Business

Response:

Looking in to this matter a refund of $99.99 was issued to [redacted] on 8/**/2014 at 9:07 am. This refund was processed via [redacted]'s Marketplace and was successful.

Review: I ordered a refurbished [redacted] Digital Live TV box from this company on 12/*/2014 from [redacted] for $64.19. Unfortunately, I received a broken product. More specifically, (i) the product would turn off randomly and (ii) the product would encounter issues when attempting to connect to [redacted] despite a working network connection. I emailed DealFisher. They gave me a return shipping label and I mailed the broken product back. Subsequently, DealFisher sent me a replacement product. However, the replacement product is also broken. Like the original product, the replacement randomly shuts off. DealFisher claims that they test products before selling them, but clearly these products were not tested. DealFisher is engaging in dishonest business procedures.Desired Settlement: My purchase was made under the condition that I would receive a product that was legitimately tested and guaranteed to work. Therefore, I am entitled to receive a product that was legitimately tested and guaranteed to work.

Business

Response:

Greetings,

In

regards to case number [redacted]; [redacted] emailed in on Dec **, 2014

at 4:28pm stating that he had an issue with his purchase.

Given

the holiday a response was not given until 12/**. In the email troubleshooting

steps were provided as well as a prepaid shipping label for the customer

to return for a full refund.

Customer

responded stating that the troubleshooting steps did not help. We reminded

customer that they could return the unit for a refund or take advantage of

their 6 month warranty with Western Digital who is the manufacture.

We

no longer have this item in stock and cannot replace the unit. Attached

to this response are screenshots of the conversation and the prepaid label that

was sent to the customer on 12/**.

In

addition t?o case number [redacted],

the item has not been returned.

The

label provide was never handed over to [redacted], as seen here:[redacted]

Please

advise if information is needed. Best,

ACE! DealFisher Team!

[redacted]- Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a

Samsung BD-F5700 / BD-FM57C - Blu-Ray Disk Player with WiFi Streaming Media

It worked for two weeks and started to not recognize the disks.I called and was told they would send a boot disk for the fix.After a long waiting period I received the disk which did not fix the issue,upon another phone call I was told that they could not help me out due to the time lapse.They are the ones who caused a time lapse.Mean while I have a broken machine to show for my money.Desired Settlement: At this point, a refund would be deserving,after all the hassle I have had to endure.

Business

Response:

I am truly sorry for the inconvenience caused by this purchase.Looking into this matter, I was unable to locate any conversation regarding this complaint. There were no messages in [redacted] nor standard email. We also not have any record of a "boot disc" being promised or sent. In situations like these we would offer troubleshooting and should that fail the option to return the player for a refund or replacement would have been presented. At this point we cannot issue a refund of this order as it has been over 60 days since this order was placed. As [redacted] order was placed on 1/**/2015 we only had until 3/**/2015 to refund the order.You can see from the screenshot attached the option of a refund is not even presented to us.

Review: I bought a used Iphone from the seller on [redacted].com. In the listing, the seller stated that the item was working but when I received the Iphone it required further parts and service to work. The seller refunded the original purchase price after I returned the iphone.. But they refuse to pay for return shipping; which was a total of 6.95.Desired Settlement: I want a refund for the price of the return shipping. A total of 6.95.

Business

Response:

[redacted] purchased our Apple iPhone 3G - 8GB AT&T - Black GSM Smartphone on 5/**/2014. He mailed in on 5/** regarding his concerns. He wanted to use the phone as a iPod. He stated "the phone

is stuck on the emergency call screen, and can go no father without an AT&T

sim card. I have no way of confirming that it will work even if I sign up

with AT&T, so I will need to return the item. "

We promptly provided him with return instructions. He provided us with tracking and requested refund of his shipping costs. As stated in our listing "Returns:

30 days money back, buyer pays return shipping". Thus his request for a refund in regards to his shipping cost were denied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What the seller stated is true, my complaint with them is that they refuse to rephrase their misleading ad or change their return shipping policy. They said that the item was working and how it was supposed to work. No where in the listing did they state that it needs to be activated with AT&T to have the functionality advertised in the ad. Their ad said; "Since the 3G has been around for a while, we know a lot about it. It's a terrific Internet and e-mail gadget, and those features have only been improved via updates. It's a world-beating music and video player. It's an excellent handheld gaming device.This is a multipurpose smart device.Have all the advantages of a smartphone without paying the price!"

The item I received had none of those functions, it could make emergency phone calls and it made for a good flash light if it was really dark. That's about it.

Just because they listed in their ad that they don't pay for return shipping, that doesn't make the policy right or their ad any less misleading. I tried to leave my feedback on [redacted], but they had it removed because I mentioned their return shipping policy. The reality is, if they didn't want to mislead customers; they could have saved a lot of time just changing their ad instead of having this back and forth with me and who knows how many other customers. But misleading people is good for their bottom line.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,