Deal To Win, Inc.

Horrible first time experience. It took them over 1 months (6 weeks) to ship my order(still waiting for item to be delivered). I e-mailed them twice. They gave me a coupon. I used it to order something else. It was delivered but was not engraved as I had requested. They tried to fix it but I will never again shop with this company.

Review: I ordered 4 necklaces from this company on December [redacted]. I emailed before I placed my order to check that if I placed the order I would be guaranteed that I would get them delivered in time for Christmas as they were all gifts. [redacted] emailed me back (there is no contact phone number) and assured me that all orders placed on or before December [redacted] would be delivered before Christmas. To make sure I even paid an extra $39.95 for Express Shipping which promised they would be delivered next day.

I only received one necklace on December [redacted]. I was so upset and got no response to any of my messages. 2 of these have been delivered on December [redacted] and I have not received the 4th at all. I have sent countless emails of complaint and only got a response to say my request has been solved by showing my tracking details from [redacted] I am SO SO upset. 3 of my relatives never received their gifts and I have had no apology or promise of a refund.Desired Settlement: I would like an apology and a refund from this company.

Business

Response:

Hello,We have refunded the shipping cost of $39.95 to the customer and would expect it to be reflected in their account in the next few business days.

Very professional! Took care of my request promptly!

I purchased a voucher for a personalized Board Member Cheese Gift Set for a Christmas gift for a family member. At the time of purchase the merchant advertised that the order must be placed by 12/11 to guarantee Christmas delivery. I placed my order on 12/8 and got a confirmation that my order was "in production." I even called the same day and got an over-the-phone confirmation that the order would arrive by Christmas.

I continued to check the status of my order when I did not get a message that it had been shipped. I called the company several times 12/16-12/18 with no response. Finally, I reached someone with customer service on the phone and was told "Oh yes, this order will ship today or tomorrow and will get there in time."

Then, on 12/19 I got the following email: "Due to overwhelming response, the Board Member Cheese Gift Set is sold out. "

Conveniently their customer service phone number is only open weekdays, so my calls to follow up on this were not answered. I submitted an email response and got two generic form message in return--one referencing a men's watch set that was not even related to my order. I then contacted the company through the Facebook page advertised on their website and was given this exact message, "Hello, Please accept our apology. We have enough items in stock to make one more personalized cheese board. We will be sending your order out today - priority. Please watch your email for the confirmation of shipment with tracking information."

I watched my email and never got any confirmation. A call first thing Monday morning confirmed that the Facebook representative had lied. The item that I had ordered two weeks prior was indeed out of stock and would not be going out for Christmas--in fact the company had nothing that could be delivered by Christmas at that juncture. At this point (12/21) it was obviously too late to find an even remotely similar replacement gift for my relatives in Florida (we live in Wisconsin) that could be personalized and delivered in time.

This was a truly awful customer service experience that consisted of receiving a notification that my gift was out of stock--weeks after the order was placed and on a weekend day that the company customer service department was not even open--and then receiving three separate and wildly different explanations and being lied to by the company representative regarding a product being sent out. I would not recommend this business to anyone. Especially not for the holidays.

Review: On December *, 2014 I ordered 3 necklaces. I went on line to review status and shipment of my orders and one of the orders says I ordered it on December **, 2014 which potentially puts the delivery and manufacturing date back a full week. I went on line and have submitted 3 requests for assistance. The status of those request are in the zone of "a customer service representative has not yet been assigned to my case".

I have emailed and asked for a call back. I even found the phone number of the company and the machine says go on line, don't leave message and you can't talk to anyone.Desired Settlement: I want the correct date of order on my order and I want it shipped to me ASAP.

Business

Response:

The customers order has Shipped on 01/**/2015 by [redacted]-First class mail and is expected to be with them shortly.As stated several times on the website, product pages and order confirmation emails, most all of our products are personalized and handmade, it takes approximately 2-3 weeks from production to shipment. Plus additional time for the arrival of the shipment.

Review: After several emails, I have been unable to contact the company about a missing order in which I have paid for. There are no phone numbers listed for this company. The order status has read "in process" with a shipping date in since September 2013. Company has no phone numbers and the emails are automatic responses that make no sense inrefernece to my particular complaint. I order 3 of the same necklaces at exact time and recieved all of them by 9/**/2013. I believe my order was forgotten about or lost, but no as a consumer I am unable to get a hold of the company via phone. The order was promised to be delivered within 2-3 weeks from order date.

I have been emailing the company for over a month.

Order number [redacted]Desired Settlement: Get me the product I ordered for my wedding that is already over a month ago. Expected delivery was Sept [redacted]. It is October [redacted].

Business

Response:

Please be advised

that we have resolved our Customer’s complaint ID [redacted] directly with our

Customer. The customer had placed four orders in total, and there was a

delay with this specific order No.[redacted] and which we shipped out on October **,

2013 and was received by the Customer after the date needed, which was for a

wedding.

In an initiative

to make it up to our Customer, we contacted her directly and offered her to

keep this order’s necklace so that she could gift it to her recipient as

intended and a new replacement with the Customer’s initials has been submitted;

as soon as the replacement necklace is ready, it will be shipped accordingly.

We apologized to

our Customer, though she agreed to what we offered her.

Sincerely Yours,

Review: I placed an order on 11/** for a necklace as of today 12/** I have not received the item. I have emailed customer service on many occasions and still have not received my packagesDesired Settlement: I would like a credit card refund

Business

Response:

Hello,We have refunded the customer the costs of her lost item and the refund should be processed in the next few business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a personalized bracelet as a Christmas gift. I was promised delivery before Christmas, and paid for it. Emails that I have on file guaranteed that there was no issue with my order. I got a call telling me that there was an issue with my order on Dec [redacted], while the website showed that the gift was completed and in final stages of quality assurance. The issue was that they did not have the initials that I wanted. They refunded me the shipping and promised me that it would be sent out at the beginning of the following week. When I called at the end of the following week, I was told about the same issue that they had told me of the week before. I was furious, as this was my wife's gift. I was then guaranteed that the bracelet would be sent out that day, via overnight mail. I got it 3 days later on Jan [redacted], and it was shipped priority mail, and not overnight. When I received the bracelet, I found it to be nothing like the description on the website. I have a picture from my order confirmation to prove this. The chain is much smaller than represented on the website. I am very familiar with the product, because I purchased the same gift last year for her, and she lost it. I have contacted them by phone several times in the last month, but my messages have not been answered. I finally got a response via email telling me that a refund is out of the question.Desired Settlement: I am not at all satisfied, and am tired of the runaround. Complete refund is the only acceptable option. I will gladly send back the bracelet.

Business

Response:

Please be advised

that we have resolved our Customer’s complaint directly with our

Customer [redacted]. Her order number [redacted] was shipped and She should be receiving her order this week.

We apologized to

our Customer, though she agreed to what we offered her.

Sincerely Yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This information does not pertain to me. The name and order number are incorrect. I have resolved nothing with this company. The irresponsible actions of this company are more and more evident. Thank you for your continued assistance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised that we have resolved our Customer’s complaint directly with our Customer. We talked to him last week and told him to send his order back.

As soon as we receive the order back we will process the refund since he does not want the piece anymore.

We apologized to our Customer for the delay and mistakes with his order.

Sincerely Yours,

Review: I placed an order for an engraved necklace on 12/**/2014 for a Christmas gift for my daughter. The website did state that it will take 2-3 weeks for delivery from the time of order and I was fine with that. The necklace was paid for and the money was charged to my credit card the same day. It is now a month later and I received an email yesterday after sending 3 different inquiries informing me that there was a delay due to a discrepency in the mailing address but it had been resolved and the necklace should ship this week. I have no idea how the issue was resolved because I have not spoken to anyone at this company. The phone number on the website is just a recording and you can not get a live person. The only way you can contact anyone from this company is via email and then you have to wait a couple of days at least before you get a piece of an answer. I will NEVER order from this company again. I will continue to wait for my daughters gift and keep trying to track it.Desired Settlement: I want my daughter to receive her gift. All companies should have to have a phone number with a live person on the end that can answer consumers questions contact and issues should not be email only.

Business

Response:

spoke with customer via phone call. Told them their order will be shipping shortly and have offered them a complimentary item for the inconvenience and delay

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Someone did contact me via phone and they did in fact offer me a complementary gift and also assured me that he would give me call back later that same day with updated information on my order. As of this morning I have not spoken to anyone by phone or by email. Below is the status that is showing on the website. There is still no tracking information.Order ID[redacted]Name:[redacted]City/State[redacted]Items/Subtotal1 / $29.00Order date01/**/15Ship method (% shipped)[redacted] FIRST CLASS MAIL (0%)Tracking#StatusOrder is in ProductionOrder ID[redacted]Name:[redacted]City/State[redacted]Items/Subtotal1 / $79.00Order date12/**/14Ship method (% shipped)[redacted] FIRST CLASS MAIL (0%)Tracking#StatusIn-Production

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I only informed the company about the original paid for item that the post office stated was undeliverable and was going to be returned to the company. My daughter has received that necklace. We have never received the complimentary item. The first complimentary item that was selected was on backorder and the suggested another item that should have been available. My daughter picked again from that selection that was suggested but as of today we have not received it. When we look up the order [redacted] and using her email address [redacted] both complimentary necklaces show shipped but when you try to track them the tracking number comes up as invalid through the post office website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,The customers order shipped out on 2/**, in which the order can take an estimate of 3-7 business days to arrive. The shipper is [redacted], in the event that her package will not arrive by 2/**/2015 she is to call her local post office to either schedule a pickup or schedule her next delivery day.Thank you,Monogramonline

Review: I returned item MB060-AM for exchange (order ID [redacted]). The ordered item was received by me on October **, 2014 (which is documented through [redacted] tracking). I contacted the company through their "online help center" on November **, 2014, within the 30 days in their written return policy ("request #[redacted]" this is documented in the online help center records). "[redacted]" with [redacted] Customer Care responded and asked what replacement item I would like & instructed me to ship back item MB060-AM, which I did.

[redacted] deemed my "request" solved on January *, 2015 when I was shipped an initial ring (item ZR90850). The problem is the ring was a separate PAID order (order ID [redacted] placed on December **, 2014).

I once again submitted a "request" (#[redacted]) to the "online help center" on January *, 2015 to explain the situation outlined above because I had only received a PAID item, not the one I requested as a return replacement. "[redacted]" responded asking for an order number. I provided the order numbers and request numbers. Her next reply stated that [redacted] does not have any orders listed under my name or email address, which is strange because I can view all 5 orders I have placed with them on their website by logging in with my email address. The second "request" was deemed solved by Barry on January **, 2015. The comment says "order not found."Desired Settlement: Please send item ZR90850 (sterling silver monogram ring) with the initials [redacted] (* in the middle) in a size 11 in sterling silver as a replacement for the returned item (MB060-AM).

Business

Response:

Dear Revdex.com,We made a follow up telephone call to the customer. The resolution was that the customer made a replacement order with our company.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I received 2 calls from the company. The first one said that my replacement item had been shipped. The second caller asked what I wanted for a replacement (which I have already stated several times). I will consider this resolved when I received a replacement item.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I received the following email. After checking the tracking number on the [redacted] website several times over the last 5 days it continues to say "Not Found." I will consider this complaint resolved when I RECEIVE the item.

Dear [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,The customers order shipped out on 02/**/2015 by [redacted]. The estimated time of arrival is 3-7 business days.Thank you,[redacted].

Review: I ordered a money clip on 12-**-14. Money has been taken out of my account. When I check on this product it says still in production. I have emailed company with no responseDesired Settlement: Deliver order.

Business

Response:

Dear Revdex.com,There has been a resolution to this case. The order was shipped out,and the client has been sent a confirmation email of the en-route package.Thank you,Monogramonline

Review: On December [redacted], 2013 I had made four purchases on line to [redacted]. To this date I have not recevied my order. When I go online to check the status of my order it says that it should have been shipped on January [redacted]. The item has not shipped and I have submitted several inquiries to this company, in which they have failed to respond to. I have called my credit card company to dispute the charge and they are not investigating. I want a full refund of my purchases. There is no number to call and so that is why I have to constantly submit inquiries online and I have only received one response of a standard automated message which says it takes 2-3 week to ship. If I know my dates correctly, then the ship date should have been from 12/** to 1/*.

My order from [redacted] are as follows:

I am done with this stupid ** having to contact them numerous times and get no response. It is frustrating because I ordered this items as Christmas gifts and they have not yet been shipped.Desired Settlement: I want a full Refund of my purchases to go back on my credit card.

Business

Response:

We are very sorry for the delivery delay. We experienced an unusually

large number of orders, which disrupted our normal delivery schedule. Please

know that her orders were placed on December [redacted] and we promised orders

placed by December [redacted] to be shipped out for Christmas delivery. Her

orders were shipped out on different dates; one was shipped on December [redacted]

(which was not delayed), two of them on January ** (which were delayed by a few

days and we did notify our customers about the delay), her last order was

shipped on January [redacted] because she contacted us to refund her the money so we

cancelled it in order to refund her. Then days after she asked for the

cancelled order to be shipped like there was not mention of cancelation and we

shipped it on January [redacted]. Again, we apologize for any inconvenience we might

have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The information the seller had indicated in not entirely true. There was information on the website indicating the status of my three orders that they were to be shipped by January [redacted]. Starting from January [redacted] I submitted inquiries that then escalated into more than I could have wanted because they were non responsive, they were not professional and gave me the run around of where my order actually was. I have attached the tracking orders, the emails, the status as it was indicated online, etc. I was inquiring about 3 out of the 4 orders that I have not received until late January. When initially submitting my inquiries for my purchases, which I was already charged for, I was trying to find out the status so that I may decide whether or not to refund my order. After asking many times to refund my order, they were unable to answer my question honestly, and then I received an email of the tracking number a few days later. In addition, I was informed by the company that the last order ( that was shipped on January [redacted]) was not able to be refunded because it was bought through a groupon, therefore I insisted on the status of my update. I never confirmed to stop the order in its entirety. They advised that since I bought it through groupon, I would have to contact groupon. In addition, the delivery package slip had the wrong processing date of 12/**/13, almost 15 days after my order in which probably caused the delays in my order.

At this time, due to the lack of professionalism and also due to the lack of product, I have already shipped out the product to be returned to the seller. All three items were delivered way after that I have imagined and are no longer wanted. I had received the refund from groupon and have also contacted my credit card company.

This issue no longer needs to go any further, since I am returning the products. I will never be purchasing from them again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered two "Personalized Men's Watch Case" (A monogrammed "C" and the other monogrammed 'H") and 2 "Non-Personalized Women's Jewelry Box" and a silver necklace for Christmas gifts on 11/**/2014. I never received the Monogrammed "C" watch case nor the silver necklace and the "H" watch case was broken. I contacted monogramonline via their online service request on 12/**/2014. I contacted them on 1/*/15 and spoke to a customer service representative whom indicated I should take pictures of the damaged goods and submit them. On 1/*/2015, I submitted the requested pictures via the online service request. They never addressed my concerns of the broken item nor the items that I did not receive until 2/*/15 when they indicated that someone from their "Customer Care" team would contact me. That week, I received a call from a "customer care" representative who told me that the item was no longer in stock and if I wanted to chose another watch case. She sent me pictures via email and on 2/**/15 (via email) I told her that I did not want the item and that I would wait for the item to become available (it was on a 1-2 month back order). On 5/**/15, she said they should be getting the item the second week of June. It's 10/**/15, and I have not received a follow-up call or email in regards to the 2 watch cases & the silver necklace nor have I received them.

It's been 11 months since I placed the order and the issue has not been resolved. I've given them multiple opportunities to correct the issue. This is unacceptable and a very poor display of good customer service skills. At this point, I do not want replacement items. I just want my money back.Desired Settlement: I want a FULL refund for the 3 items that I have not received plus the shipping and handling costs they charged me for the items that I have not received.

Business

Response:

The primary reason the entire leadership team was changed in March 2015, is due to situations like this one. Additionally, all the research on this claim shows the customer is unfortunately correct. We understand the disappointment the customer experienced. We have learned a lot about ensuring enough product is available during peak times to meet our demand. As a gesture of good faith and in order to stand by our commitment to our customers we are taking the following actions: 1). Our accounting department has received a refund request in the amount of $146.03. 2). A completely new order is being produced and expedited at no expense to the customer. We are committed to customer service and we appreciate the opportunity to make this right for this customer.

Review: I purchased a [redacted] voucher for a product made (monogramed necklace) by this company online on 1-**-15. The advertisement and primary motivator in purchasing the online deal was that delivery was advertised as GUARANTEED by 2-**-15 as long as the voucher was redeemed by 2-*-15.

I redeemed my voucher on the company's website on 1-**-15. Since that time, I have been in constant contact with the company via email and was told that delivery would not started until 2-3 weeks after purchase. This directly contradicts the advertised voucher I purchased. On my second attempt, [redacted], who apparently is the customer service rep, emailed me to say that my order was being noted for expedited processing and that I would be emailed when delivery was initiated.

Not satisfied with that response, and tired of playing email tag with a representative who refuses to address my concerns, I have asked at least 4 times for a phone number to call and speak to someone personally. Today, [redacted] emailed me again to tell me that my order was being processed but to expect my order to ship within the next 7-10 business days. That would again be outside of the guaranteed delivery date of 2/**/14.

Despite my numerous requests, [redacted] refuses to provide me with a customer service number and the advertisement was clearly misleading and fraudulent.Desired Settlement: I want my order delivered by the guaranteed date, a phone call from someone ensuring that will happen, and an apology and refund if not.

Business

Response:

Dear Revdex.com,We have called the customer today and left a voice mail to resolve the issue. Her order is currently in production. She can return our telephone call ###-###-#### M-F 9-5 pm EST.Thank you,Monogramonline

Review: Order placed on Tue Oct ** 08:57:49 EDT 2014

Confirmation Email received with incorrect address.

On 10/** at 10:05 a.m.

I contacted the company via email requesting changes to be made on the shipping address.

On 10/**/14 at 2:58 p.m. I received an email response from [redacted] stating the information has been update on my order.

On 10/**/14 at 4:33 p.m. I received another confirmation of order with INCORRECT shipping address.

On 10/**/14 at 8:38 a.m. I reached out to the company again requesting an immediate remedy on the incorrect shipping address.

At 3:45 p.m. I received a response from [redacted] letting me know that I should disregard the emails and stating the incorrect mailing address of CALIFORNIA is where my item was shipped to. In regards to my gift card there was no solution offered other than to purchase another one.Desired Settlement: I would like a FULL REFUND as I have not been able to redeem my 25.00 gift card as purchased through [redacted] and have not received my purchased goods either. I do not want to go through the trouble of reaching out to Customer Service Representatives that are very unhelpful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered three pairs of monogrammed cufflinks to be delivered by December **, 2014. Two items arrived December **, 2014 and the third item sill has not arrived. I have attempted to contact them via email and have not heard back. There is no phone number for customer service on their website. The monogramming on the two pairs of cufflinks that have arrived is barely legible. you can not make out the lettering. It is such poor quality that even with a magnifying glass, I am unable to read the monogram.Desired Settlement: I would like them to contact me. I want delivery of the third set of cufflinks and replace the other two pairs with legible writing

Business

Response:

I have located the customers missing order which will be shipping out this afternoon. We have called the customer and left a message as well as sent an email but were unable to reach the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have nothing but good to say about monogramonline, they have helped me out & been very kind. My e-mails were always answered timely. To all in the Customer Service group, thank you so very much.

Review: Their website clearly states that an item will be shipped within 2-3 weeks. At this point my purchase is over one month and 4 days late and they are saying it will not ship for another 2-5 business days. I have contacted the service department 6 times asking for a status because their website hasn't been updated since the day I purchased the product. They refuse to give me a expectant date and say it will be shipped in X amount of days. I have explained that I need a date and that I have asked for this information many times. None is given. There is no phone number to speak to anyone on the website. The only way to contact someone is through their website and it is the same person "[redacted]" who doesn't answer questions asked. A business should not be allowed to take money and not provide a product in the time frame that they give. This is exceptionally bad business. They do not apologize but just make you wait and not give answers. Ordered: 11/**/14 Response e-mail from them on 12/**/14 - expect to ship 2-5 business days 6 e-mails asking for an estimated arrival- no answer.Desired Settlement: Refund. I believe since this business was unwilling to answer my questions and was extremely unhelpful. I ordered a product and waited over a month to receive it. It still hasn't come.

Business

Response:

We have tried to contact the customer both by email and by phone. Her order was shipped out on 12/** and should be with her shortly if it hasn't already arrived.

Review: I purchased a deal through Living Social for [redacted] for a monogram necklace with chain in early December. When the product arrived, the chain was broken. I reached out to [redacted] using their online help system, due to them not having their phone number listed on their website, and received no response. I reached out a 2nd time, they sent a new chain. When the new chain arrived, it was the wrong chain for the product I initially ordered. I reached out to mongramonline.com yet again, using their online ticket system but received no response. On January [redacted], I submitted a 4th ticket due to no response to my previous request. As of yesterday, 1/**/14 at 5pm, after commenting on my ticket another 2 times, I didn't receive a response. I received a phone call from [redacted] at [redacted]. I explained to her the entire situation and conveyed how aggravated I was about this. The only thing that she could offer me was store credit or I could send back the necklace, at my expense, and they would fix it. That is unacceptable. I asked to speak to a [redacted] and was told that he wasn't in at the moment and that I could call back in 10 minutes. I asked her to have the [redacted] call me back directly, but as of 7pm on 1/**/14, I did not hear anything. I proceeded to call Living Social to complain and they told me that [redacted] could un-redeem the voucher for the necklace and it would kick back to them and I would receive a refund.

This is a Christmas present and I am beyond angry at the lack of solutions that I have been offered.Desired Settlement: Refund full amount of purchase.

Business

Response:

When we knew that our customer received her necklace broken we offer her two options; returning her necklace to get it fixed for free or sending her a chain for her to take her necklace to a Jeweler to get it attached to the monogram. She asked for us to send the chain which we did but she was expecting to receive a chain ready to be attached (which we specify before was not possible). Then when she contacted us by phone she asked for refund and after talking to our [redacted] we gave her the money back.

Order process was easy, price was right and item arrived promptly and as described.