Deal Watch Dog

Initial Business Response /* (1000, 7, 2016/03/22) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Watch Dog is an online website that offers wholesale (or lower) pricing to VIP members who pay a monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 02/29/2016. According to the dispositions on the account, the customer called in and agreed to cancel the account. A $39.32 refund was processed and an RMA number was assigned to return the MP3 player that was shipped as a welcome gift for joining Deal Watch Dog. As mentioned during the call, the remaining $39.32 refund would be processed when the return was received. We attempted to process the the remaining $39.32 refund, but were unsuccessful since this transaction is already in chargeback. Additionally, we are unable to process a refund greater than the transaction total so we are unable to refund any overdraft fees.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Watch Dog.

Sincerely,
Deal Watch Dog Customer Service