Dealer Auto Glass AZ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. All info in the business reply was accurate except the amount...it was always $100. They did not increase the amount as stated.
Regards,
[redacted]

I have researched this and found that this has been handled.  I am attaching a copy of the cashed check by the customer that was dated July 18th.  I have personally spoken to Mr. [redacted] and he has acknowledged that he did receive the check for $100.  He also stated that he attempted...

to log in and withdraw the complaint but was unable to find a way do so.  We process hundreds of rebates per month and unfortunately Mr. [redacted] was a victim of our accounting system upgrades.  To be clear his original rebate amount was for $50 and due to the inconvenience we increased it to $100 prior to the complaint being filed. We have apologized again for our mishandling of this particular customer and he has expressed his thanks and understanding. I do hope this resolves this issue.  Sincerely,Chad [redacted]

Dear Mr. [redacted]
First let me express my sincerest apologies for this

abnormal experience with our company.  This is definitely not how we would have liked this situation to be

handled and we are correcting our procedures. As far as your claim is concerned, we do...

not consider the

matter closed.  We are still currently

investigating all circumstances.  Please

understand that we service approximately 6000 customers per year and have never

had a single incident such as this happen before.  This unique scenario has raised many

questions for us and our insurance company as well as our tape supplier and

manufacturer.  I am personally involved in the inquiry to this matter.  It is my understanding that you had informed

multiple employees of ours that you were the first and sole owner of this

vehicle and when asked if it had previously been wrecked you responded with a “No”.  After reviewing the public record we have

found that there have actually been multiple owners.  I was also informed by the technician who

performed the service on your vehicle that there was evidence of a post-factory

paint job that had been done on the area as well as evidence of a previous,

improper rear-glass replacement.  As I hope you can understand, we are looking into all

aspects and possibilities of cause due to the nature of your claim.  I request that until we have reached a conclusion into this

matter, you direct all contact with our company to me directly.  I can be reached a[redacted]Respectfully,
Chad A[redacted]PresidentDealer Auto Glass AZ, LLCTell us why here...

Review: Had rear glass installed,when tape was removed.from the installation.the glue adhesive&tape destroyed my clear coat on our vehicle2006 s500 Mercedes-Benz in October. It's now December!& I've attempted numerous times and spoke with GAry &Megan whom to have told me that THEY gave THE information to the owner which I'm told his name is Stuart. He's always out to lunch!!!!!! They also sent the technician who installed the glass to take pictures of the damages&said someone from dealers auto glass would contact me&no contact has been made with owner to have my vehicle repaired last CALL was made 11/30/2015 spoke with Gary(multiple times) He's the one supposedly had spoke.to the owner.Desired Settlement: Have our vehicle repaired from the damages accoured during/AFTER installation when the tape was REMOVED to our s500mercedes

Business

Response:

Dear Mr. [redacted]First let me express my sincerest apologies for this

abnormal experience with our company. This is definitely not how we would have liked this situation to be

handled and we are correcting our procedures. As far as your claim is concerned, we do not consider the

matter closed. We are still currently

investigating all circumstances. Please

understand that we service approximately 6000 customers per year and have never

had a single incident such as this happen before. This unique scenario has raised many

questions for us and our insurance company as well as our tape supplier and

manufacturer. I am personally involved in the inquiry to this matter. It is my understanding that you had informed

multiple employees of ours that you were the first and sole owner of this

vehicle and when asked if it had previously been wrecked you responded with a “No”. After reviewing the public record we have

found that there have actually been multiple owners. I was also informed by the technician who

performed the service on your vehicle that there was evidence of a post-factory

paint job that had been done on the area as well as evidence of a previous,

improper rear-glass replacement. As I hope you can understand, we are looking into all

aspects and possibilities of cause due to the nature of your claim. I request that until we have reached a conclusion into this

matter, you direct all contact with our company to me directly. I can be reached a[redacted]Respectfully,Chad A[redacted]PresidentDealer Auto Glass AZ, LLCTell us why here...