Dealer Connection Auto Service

To Whom it May Concern, I am sorry to hear that one of our customers is unsatisfied with the work we have doneHere at AAMCO of Bloomfield we strive for 100% customer satisfaction. Ms*** came into our shop with multiple A/C issuesShe explained to us that she has had multiple
people try and repair but the A/C has not worked for over yearsWhen she came first came in we found she had a failed A/C compressor which would need to be replacedWe replaced the A/C compressor got the system running but there was still an issue with the A/C blowing coldUpon further diagnosis we found the A/C condenser and expansion valve to be clogged ( most likely because of compressor failure )We advised the condenser and expansion valve would also have to be replacedMs*** agreed and the repairs were performed. The A/C system was now working properly and blowing cold air consistentlyMs*** picked up the vehicle and was happy with the repairsAbout two weeks later Ms*** returned with the complaint that the A/C is working but not blowing cold from the passenger sideWhen we checked out the vehicle we confirmed the A/C is working but not from the passenger side and there was a clicking on certain fan speeds / vent settingsWe advised the customer that this issue would most likely be Blend Door related ( inside dash ) and not related to the work we had performed previouslyWe advised we will need further diagnostic time to confirm but we would not be charging for the diagnostic timeWe let her know that if this had any relation to the work we did then we would cover it under warranty but it is related to a completely separate system ( blend door works with the fan regardless of temperature or even if the A/C is on). At this point Ms*** became very unsatisfied and came to pick up the vehicleThe husband / boyfriend of Ms*** came to pick up the vehicle and became very hostileWe explained that we will be happy to handle any warranty issues now or in the future but we thought it was best they take the vehicle elsewhere because of the way the relationship was goingThe decision to let the customer go was based off of the actions of the customer. Again we are sorry to hear of any issues with any of our customers and if there is anything we can do or any warranty related issues that need to be handled please let us know. Thanks! *** ***OwnerAAMCO of Bloomfield

To Whom it May Concern, I am sorry to hear that one of our customers is unsatisfied with the work we have done. Here at AAMCO of Bloomfield we strive for 100% customer satisfaction.  Ms. [redacted] came into our shop with multiple A/C issues. She explained to us that she has had multiple...

people try and repair but the A/C has not worked for over 3 years. When she came first came in we found she had a failed A/C compressor which would need to be replaced. We replaced the A/C compressor got the system running but there was still an issue with the A/C blowing cold. Upon further diagnosis we found the A/C condenser and expansion valve to be clogged ( most likely because of compressor failure ). We advised the condenser and expansion valve would also have to be replaced. Ms. [redacted] agreed and the repairs were performed.  The A/C system was now working properly and blowing cold air consistently. Ms. [redacted] picked up the vehicle and was happy with the repairs. About two weeks later Ms. [redacted] returned with the complaint that the A/C is working but not blowing cold from the passenger side. When we checked out the vehicle we confirmed the A/C is working but not from the passenger side and there was a clicking on certain fan speeds / vent settings. We advised the customer that this issue would most likely be Blend Door related ( inside dash ) and not related to the work we had performed previously. We advised we will need further diagnostic time to confirm but we would not be charging for the diagnostic time. We let her know that if this had any relation to the work we did then we would cover it under warranty but it is related to a completely separate system ( blend door works with the fan regardless of temperature or even if the A/C is on).  At this point Ms. [redacted] became very unsatisfied and came to pick up the vehicle. The husband / boyfriend of Ms. [redacted] came to pick up the vehicle and became very hostile. We explained that we will be happy to handle any warranty issues now or in the future but we thought it was best they take the vehicle elsewhere because of the way the relationship was going. The decision to let the customer go was based off of the actions of the customer. Again we are sorry to hear of any issues with any of our customers and if there is anything we can do or any warranty related issues that need to be handled please let us know.  Thanks! [redacted]OwnerAAMCO of Bloomfield