Dealerclick Reviews (%countItem)
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Description: Computers Hardware, Software & Services, Computer Software Publishers & Developers, Computers - Multimedia
Address: 20201 SW Birch St, Newport Beach, California, United States, 92660-1751
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I love DealerClick because its a complete all in one app. I like the mobile application because it makes my life a lot easier and I can manage my website from it.
Great company to work with. They have great support, they know what they are doing. I love the program since it is fully integrated with my mobile app & my lenders. I use their Quickbooks integration and the website they designed for me is working real good. I highly highly recommend this company over any other software that I have used before.
CaCarsDirect
Subscribed to them and they put a 60 day money back guarantee in writing
Notified them the software isn't working and wanted a refund
They said to send them a certified letter to cancel the service and get a refund
I tried to follow up with them and they never got back to me or refunded me
They breached their own contract we had and I want a refund before legal action is taken
Hi, We have never issued any money back guarantees. This is a software product and ‘All Sales Are Final’ is printed clearly on each invoice. I have no idea where this customer came up with that idea. We don’t have a contract with our customers, there is not a contract to breach. The product was received and utilized. We have no other insight as to why this customer wants a refund so we clearly cannot issue one at this time. Thank you
Entered in 30-day money back contract with *** on 5/3/2018 for software and smartphone app. Added on website design and launch on 5/10/2018. Was told that *** was included in software and app. The app would allow us to scan vehicle vin and book out the vehicle with *** before purchasing said vehicle. *** was not in software or app. Asked *** about *** was told it was being worked on. Held off on launching the website until *** was implemented. Multiple calls were made regarding updates on *** with the same response, working on it will call with update. Never got any updates from them, we continued to call *** As the 30 days were closing in, requested a refund. First request of refund was 5/18/2018 to ***. Second refund was requested 5/21 to *** again. After that requests were made to accounting department and to ***, one of the owners. *** himself said he would work on getting *** in place and call back. Never got a call back, and *** was still not implemented. Numerous phone calls have been made to ***, *** and accounting dept for refund, with the latest call being on 8/8/2018. An email was set to *** on 7/17/2018 requesting a refund. A text was sent 6/28/2018 to *** requesting a refund. Still to this day still have not heard from anyone at *** nor a refund been received. Have phone logs, copy of email and text.
I contacted Dealerclick back in October of 2017 and requested to cancel my subscription to their software. I was directed to *** the Supervisor of the Sales Department. He advised me I needed to send a written request to cancel the software. He gave me his office email address (***@dealerclick.com) and told me to send the cancellation letter to him and he would take care of it. I received multiple follow up calls from Dealerclick requesting to get a survey about my dissatisfaction with the product and reason for cancelling so I assumed my subscription had been cancelled. I then noticed on my credit card statement that they had never cancelled my subscription and had been charging me $290 a month for a service I was not using. I called to speak with Calvin *** in the accounting department in the beginning of this month (march) and was told that it is Dealerclicks company policy to receive a certified letter by mail in order to cancel a subscription so mine was never cancelled. Mr. then told me he could cancel the subscription but I would have to speak with Mr. about the refund for the three months I should not have been charged as he was the one who gave me confirmation that he would cancel on October 17, 2017 when I sent the signed cancellation letter to him via email (attached). I have left multiple messages for Mr. and have not received a response but I did get an email from Mr. requesting a certified cancellation letter (attached). In my response to Mr. I again requested that Mr. contact me and have yet to receive a response.
Hello,
I'm very sorry about the confusion. If you will reference your signed invoice you will notice the terms of the cancellation policy are clearly explained on the front in bold type.
Our cancellation policy is designed to guarantee that the request is received by requiring registered mail. This is a standard practice in our industry.
If you would like, you can reference your own paperwork to confirm the policy that you agreed to.
Best of luck, and again we are sorry for any confusion you may have experienced.
Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue here is that I was given verbal confirmation from Mr. that I could cancel by sending a signed letter by email and when he neglected to cancel my subscription he ignored multiple voicemails and emails to resolve the matter. I have been given the "company policy" line but that is not the issue, had I been told initially (when I called) that I needed to send a certified letter I would have in October when I asked to cancel. The issue is I was given confirmation by Mr. that the policy would be cancelled and it wasn't and I have since been charged over $1000 for a product I have not used.
In order to avoid situations like these, and for the clarity of all involved, we announce in bold print on every invoice the method in which cancellations will be accepted. We require certified mail so that the customer can have proof that the message was delivered.
The salesman, Mr., is not and could not be authorized to make changes to the legally binding paperwork signed by the customer. Mr *** insists that he would never tell a customer such a thing as it is a widely known policy and all sales team members are well aware of their inability to change the terms of a customers signed agreement.
We feel that there is nothing we could have done further to give the customer the information they needed to cancel their account with us. After a previous incident we made the announcement BOLD on their invoices in an effort to avoid this very situation. I'm not sure what more we could do to make the policy more clear for our customers.
DO NOT DO IT! And DO NOT PRE PAY FOR THE YEAR AHEAD if you don't believe! The only way you should consider using this outfit is if you hate your own dealership. And if you do your homework, see all the negative reviews, and after you talk to them you think it is ok (like I did).. DO NOT. I pre paid for the year and that is their hook. After hundreds of phone calls, false promises, lost data, WRONG data, very few returned calls, and the worst month in my 14 year old dealerships history..... I canceled and went with a different DMS. I pre paid and they will not refund me anything even though they totally 100% didn't deliver.
You could maybe be thinking that this complaint is an outlier and maybe not accurate.... that is why you can call me. SSN*** and I will get back to you and show you my call log of my GM's and mine to these guys. I will also show you all the issues/problems they hand delivered to us and could not/would not fix.
We purchased a DealerClick Software on 5/11/2017 and their sales person name is ***. The software we purchased is including Web Based Sales Module, Inventory Management, Website, Buy Here Pay Here & Lease Here Pay Here features and they spent almost 3 days to convert our old software data to their software. After that, they asked us to check everything and then nightmare begin. Everyday we have to call them to fix this and that which including cannot print sales contract & payment receipt to our customer. Their system sales tax calculation has problem which is totally different than old program that we using. Error code keep popping up during we use. Server down for whole day due to their supplier system maintenance issue without giving us any advance notice. Website pricing is incorrect and without showing the Carfax report. Basically we cannot use their software properly because we just keep calling them everyday to fix all those problems.