Dealertrack Technologies

Review: I paid for their service, and they said it would process within 48 hours. It is now 116 hours later and I still have nothing. They do not provide refunds, and they are not able to reach by phone. I was able to reach them at one point, but their automated telephone service sends you on a loop.Desired Settlement: I would like a refund. My situation where I needed their service was time sensitive. Had they been able to fulfill their side of their agreement by the time they advertise, there would not be a problem. They failed to hold up their side of the agreement, and now I'm out $ that I didn't have to spend on a useless service.

Business

Response:

In response to the complaint received from the Revdex.com, our employees have investigated the history of this matter. The supervisor of MyTitleSupport called the complainant on 4/4/2016 and left a message for the complainant to call him back. The complainant called the MyTitleSupport supervisor back forty five minutes later and the MyTitleSupport supervisor explained to the complainant that the delay on his order for a lien satisfaction letter for a 2001 [redacted] with the VIN ending in [redacted] was caused by MyTitleSupport having to contact the lender to obtain the account and payoff information due to the age of the vehicle. The supervisor then mailed the complainant’s document to the complainant, followed by a faxed copy, within an hour of speaking with the complainant. The complainant was satisfied with that resolution and told the MyTitleSupport supervisor that he no longer wanted a refund and that his needs had been met. We have had no communication with the complainant since 4/4/16. At this time, the requested document has been mailed to the complainant and the fax was sent as requested. Please do not hesitate to contact me if you have further questions regarding this matter. Regards, [redacted]

Review: Ever since this company bought out [redacted] and Central dispatch, they not only raised the prices, they lowered their standards. All of the sudden this company decided that they were going to up-charge our cost from $59.95 a month for unlimited postings to $149.95 for up to 250 postings a month. The only offer 30 listings at $79.95 and 250 @ $149.95 no in-between. So if you go over to 31-32 you have to pay the additional $70. This is extortion. I've requested for a bracket between these two so that owner-operators like myself that do not post over 40-50 can fit into. Waited patiently, nothing has been done. Now, with [redacted], also bought out from Dealer Track, I am the only user on. That's supposed to be $199 a month $50 each additional user. [redacted] offered me free sample pricing in Jan/February and I took it. I cancelled in Feb/March again I spoke to [redacted]. I got [redacted] on the phone on Friday April 26th to try and find out about this whole mix up with the sample pricing and all I got was an attitude and pretty much called a liar in so many words. Dealer Track Technologies is horrible. I am not satisfied with their services at all at this point.

Product_Or_Service: [redacted] Central Dispatch

Desired Settlement: I am requesting a refund of $70 per month from December on for my Central Dispatch account, $50 for the months of Jan/Feb for my [redacted] account and a tier level between 30-250... Their numbers and pricing is ludicrous.

Business

Response:

Business Response /* (1000, 5, 2013/05/13) */

We at Dealertrack take all customer issues seriously and appreciate the opportunity to respond to Ms. [redacted]' concerns. It appears that Ms. [redacted] has two separate issues -- one with our CentralDispatch pricing, and the other with how we charged her [redacted] account. With respect to CentralDispatch, we have been very careful in setting CentralDispatch pricing so as to ensure that usage is commensurate with fees. We think the value received by higher usage companies far exceeds the cost associated with our tiered pricing model. We are sorry that Ms. [redacted] is having difficulty with our fee structure, but we are confident that the service continues to bring great value for all our customers.

With respect to her [redacted] charges, Ms. [redacted] believes that she was overcharged for her [redacted] Sample Prices feature, and that she was offered a free month of Sample Prices. Ms. [redacted] may have been confused because the Sample Prices feature is billed in arrears since it is usage based. Ms. [redacted] cancelled Sample Prices in early March, but was still billed for it later for her February usage. Although our internal notes do not reflect a conversation about a free month of Sample Prices, as a courtesy, we have initiated a $50 refund for January's Sample Prices usage.

Finally, during the month of March, Ms. [redacted] activated, inactivated, and then activated and finally inactivated an additional user on the following dates, respectively: 3/6, 3/12, 3/18, and 3/25. We charge $50 for an additional user, and Ms. [redacted] was accordingly charged an additional $50 in April for the March user. Our review of the account shows that Ms. [redacted] was billed properly for her [redacted] account, and we are initiating the $50 courtesy refund as previously mentioned. Assuming she makes no additional changes to her account, Ms. [redacted] be charged $199 per month for her [redacted] account going forward.

Thank you for the opportunity to address Ms. [redacted]' questions.

Consumer Response /* (2110, 7, 2013/05/15) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I, [redacted] accept the $50 refund. I know I was not confused I spoke to [redacted] and I tried to call him several times in February and no answer or call back. I always have to sent an email or create a ticket. Why is it that such a "Large" company like DealerTrack cannot answer or return calls. I see your attempt to insult my company "We are sorry that Ms. [redacted] is having difficulty with our fee structure, but we are confident that the service continues to bring great value for all our customers." I know how to read between the lines. This company has been promising another Tier level for months. They have even mentioned that I am not the only one complaining about the tier levels. OPEN UP ONE WITH 100 POSTINGS. It's only fair. Why go from unlimited to 30 or 250 no in between.