Deals On Wheels, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Deals on Wheels seems to be more concerned with the revolving dollar than the revolving customerThe best advertisement is that of a satisfied customer and not a commercial with a catchy jingleI'm completely dissatisfied with the service that I have received from themI will not purchase another car from this dealership and should have taken the warning given to me by customers waiting the lot as well as two of the employees that attempted to warn me prior to my purchase, that this company has a habit of wiping their hands clean of issues once you sign your name on their dotted lineMy error is signing the "WE OWE" document the day before I picked up the car, entrusting that this was a honest companyWhen I explained that I hadn't had a chance to look over the car before signing anything, I was told, "Since we know that car is still in inspection, just bring it back in and any serious concerns are covered by your warranty also." Shame on you Deals on WheelsThis has gone well beyond poor customer service

Our office is in receipt of the above referenced complainthave been asked to review the concerns and respond accordingly
On March 27, our office received.a phone call from the complainant after he apparently was notified by his employer that they were to begin deducting a
portion of his salary based on a wage garnishment order Issued by Justice of the Peace Court No
The consumer claiimed to have no knowledge of purchasing a vehicle from Deals On Wheels or of financing this purchase through DOW Finance CorporationAfter advising him of the type of vehicle purchased (Hyundai Accent) and the date of purchase (July 14, 2007) he ended up recalling the transaction
A review of our records shows that the consumer had previously Informed us that the vehicle was involved In an accident and subsequently declared a total lossBecause there was no valid Insurance coverage on the vehicle the consumer was responsible to pay the full remaining balance of the loan
On September 22, 2008, the consumer contacted us upon his receipt of a Summons and Complaint from the CourtAt that time, he promised to have a payment in our office of $on the following TuesdayThis payment was never received so the court proceedings moved forwardThe case was heard In court and due to the fact that the defendant did not show up for the trial a default judgment was granted on January The judgment included continuing interest at the contract rate which was 30%I would like to mention that the Court sends all Summons & Complaints via certified mallIf the mail is returned "unclaimed" the Court considers that service was effective and the address is validIf the consumer changed addresses, it was his responsibility to inform us of the change
In April of 2009, in order to try and retrieve the money owed to us, we attempted a levy on the consumer's personal belongingsThe levy would result in the Sheriff Sale of all allowable Inventoried belongings On May 8, the consumer contacted us after being served the levy and made a payment arrangement with us so that we would not execute on the levyThe arrangements were $to be received on or before May 20, and then $per rnonth until paid in fuIWith this arrangement we agreed to stay the Sheriff Sale as long as these payments were maintained On May 9, we received the $from the consumerJust as we promised, we contacted the Court and cancelled the Sheriff SaleOn June 22, we received $in officeWe waited until the final day of the month for the remaining $of the agreed upon $to be received or for a phone call from the consumer We did not receive any more money
In January 2011, we were able to ascertain valid employment on the consumerWe filed a request for a wage garnishment from this employer began receiving disbursements on May 25, We received a total of$with the last disbursement received on June 13, Upon contact with the employer we were informed that the consumer was employed with them, but not currently working We were advised that once he returned to work, the disbursements would resumeWe never received any further disbursements from this employer
On October 10, the consumer contacted our office and inquired if we would accept a settlement for less than the full balance owed A one-time lump sum settlement was offered of $2,The consumer advised that he did not have that much moneyWhen he was asked about his employment, he advised that he worked for a friend who owned a construction company and was paid "under the table" Again the consumer was offered a payment arrangement of $per month until paid in fulL We never received any payments
In June 2013, we again located valid employment on the consumerWe again filed for a garnishment on the consumers wages
On March 26, we received a phone call from this consumerHe stated that he had been notified of the pending garnishmentOnce we got past the fact that he did not recollect the purchase, the consumer was advised that in order to stop the wage attachment the entire balance due plus court costs would need to be paid in full
The consumer offered to pay $1,as a settlement which was refused as the balance as of the date of this writing is $4,We offered a settlement of $3,which would have to be paid in one lump sum and then the loan would be considered settled for less than the full balanceUnfortunately, there are' no other arrangements that can be made at this timeThe company has spent a great deal of money in costs, fees and man hours to try and recover the monies dueWe are a small business that employs individuals that have children and the same expenses that the consumer outlines in his complaintWe depend on the prompt and timely repayment of loans so their salaries can be paid to enable them to meet those obligations
DOW Finance Corporation in good faith lent this consumer money to purchase a vehicle in with the expectation of being paid back within approximately three years Seven years •later we ar•e still attempting to be reimbursed As you can see from the time line above, we have made several attempts to resolve this with the consumerWith each attempt we were more than willing to co-operate with the consumer and try to help him resolve this matter, however it seems that once the consumer has our co•operation, he is unable to return the favor by maintaining his agreement Because of this, the settlement offer of $3,is firm and the conditions of the settlement offer will not be changedThe offer remains good until April 30, at 12:p.m and is not negotiable If the consumer is able to meet the settlement offer, he can call our office to make the arrangements and he can contact us at any time for updated balances a!'ld general information about the loan but as previously stated, we will not be able to negotiate any other repayment arrangements at this time
If there are any further questions or concerns, please feel free to contact me at ***

I am rejecting this response because:
Im contacting you today to reopen my claim against deals on wheels, which was supposed to be closed months back when Luc from deals on wheels offered me to keep good customer relationship, but has never followed through with her offerEven though the problems I have fixed and some I can not afford to fix are still present I know the dealership will not follow through with replacement since they never did the many times I askI would like if you can contact the dealership and express my feelings and see if Luc is going to make good on her offer or notThank you

This letter is written in response to the concerns as expressed by the customer in the above mentioned ID number of 10312599.The vehicle in question, a used Volvo XC90, was purchased on February 1, The mileage at the time of purchase was 143,The vehicle was sold with a
day/mile limited warranty.Copies of the signed documents explaining this warranty are included with this correspondence At no time prior to taking delivery of the vehicle did the customer express any concerns with the functionality of the transmissionI have enclosed a copy of our "We-Owe" which is signed by the purchaser indicating their satisfaction with the vehicle In addition, a copy of the Car Fax that is obtained on every vehicle we sell is included.On May 15, our General Manager, *** ***, received a phone call from the customer stating that the vehicle needed a transmissionShe requested how we intended to handle the situation.Obviously, by this time, the warranty had expired and therefore the customer was responsible for any and all repairs to the vehicleEven though we are under no obligation of any kind, *** *** offered to assist by financing a portion of the cost of the repairThe customer inquired if the financing would be done through our company and if so, her response was "I don't think so"The customer ended the conversation by advising *** *** that she intended to contact Consumer Affairs and that we would be hearing from them While we are unable to finance the full amount of a repair, we do offer partial assistance at times to help with the costs of more expensive repairs In addition, the amount that is approved for financing is completely interest freeThe customer pays a portion of the repair upfront and the remainder is split into payments of $which is paid in addition to each regular loan payment until the repair is paid in full.On May, 16, 2014, our Service Center estimated the cost to replace the transmission would be$3,The mileage on the vehicle at the time of the evaluation was 147, A total of 3,miles were driven since the date of purchase I understand the customers concern about the estimate being high, however the vehicle is a premium luxury vehicle; parts and repairs to vehicles in this class can be prohibitively expensiveThe customer qualified for $1,worth of repair help, which meant that$2,would be needed to begin the repair and repayment would be an additional $with each regular loan payment until the remaining $1,was paid in full I have included a copy of the estimate.The vehicles we sell are usedDeals On Wheels inspected the customers vehicle prior to purchase and had no reason to suspect future failure of the transmissionAny mechanical component is subject to fail at any time, even in new vehiclesPrior to making a major purchase such as a home or a vehicle, especially one that is pre-owned, the consumer must be prepared for the possibility of repairs that may be needed.I apologize to the customer if during the conversations she had with our staff, she was made to feel as though she was at fault for the transmission failing,or if she was spoken to harshlyIt is certainly not our intention to alienate our customersIt is unfortunate that she experienced this problem with her vehicle so soon after purchaseWe are not un-sympathetic to the matter, however we cannot be responsible for any mechanical or service issues that occur to any vehicle that is no longer under warrantyUnfortunately, we cannot continue to revisit the situation after we have advised the customer of our position in the matter.The offer of the repair help still stands, however since it has been over six months since the original estimate was prepared, we cannot guarantee that the transmission we were quoted on by our supplier is still availableIf it is not, we will need to locate another transmission and will be unable to guarantee that the price of another unit will be the same If the customer wishes to move forward with the repair, she will need to contact *** *** at *** to complete the arrangements.If there are any questions with regard to this matter please contact our office at ***

This letter will address the issues as outlined in the complaint referenced above
On February 26, the consumer purchased a used Cadillac SRX from Deals On WheelsThe mileage at the time of purchase was 119,milesThis vehicle was sold with a 6•month/7,SOO mile
powertrain warrantyThe warranty is administered by GWC CorporationDeals On Wheels purchases the warranty on behalf of the buyerWe are not affiliated with GWC Corporation; they are a separate corporationDeals On Wheels Service, Incis a preferred GWC Corporation warranty Repair Facility, however there is no obligation whatsoever for the holder of the warranty to bring their vehicle to Deals on Wheels Service for repairsAs outlined in the Warranty Contract, a phone call to *** will provide assistance in finding a GWC Preferred Repair FacilityA copy of the warranty contract is included with this correspondence
The way the warranty works is that once a covered/approved item is repaired, the repair facility that performed the work is reimbursed by GWC Corporation for the cost of the repair, minus any deductible that the customer is required to payFor this very reason, it would have been economically unwise for our service department to purposefully state that the customer's vehicle did not need a transmission replacement if in fact it didThis would have resulted in lost revenue for our company Our Service department has never and will never advise a customer that work should be performed on their vehicle when there is no indication that justifies the need
On June 19, the vehicle was brought to our service center due to hesitation on accelerationThe mileage at that time was 126,milesA total of 6,miles had been driven in approximately three and one-half monthsThe check engine light was on at the timeWe do not know how long the light was that wayThe vehicle was placed on a diagnostic machine and the return code was Pwhich indicates multiple misfires No codes with respect to the transmission were returnedAn estimate to replace the Ignition Coil, Coil Pack, Plenum Gasket and Spark Plugs for a total of $was supplied to the customer, by phone on the same day at 1:p.mby our Service Writer, *** None of these items are covered under the customer's warranty She advised that she had to speak to her boyfriend and would call back to let someone know if the work was to be done or notAt 1:p.mshe returned the call to *** and advised that she could not have the work done at this timeThe customer was informed of the $diagnostic fee (which would have been waived if the work was authorized)The fee was paid and the vehicle was picked up from serviceI have attached a copy of both invoices
The next time the vehicle was brought to Deals On Wheels Service was on September 12, The vehicle was towed in, after, as outlined in the customer's complaint, it was diagnosed by *** *** as needing a transmissionOnce again, our technicians placed the vehicle on the diagnostic and no
transmission codes were detectedThe customer requested a quote to rebuild the transmission based on *** *** diagnosisShe was advised that we do not perform that service and would have to consult another repair facility for a rebuildOur service manager suggested that perhaps replacing the transmission would be more economical than rebuilding it, and offered to quote a price on replacementIt should be known that the mileage on the vehicle was 131,milesThis is 5, miles since the
June 19, visit to Service and a total of 12,miles since purchaseThe customers warranty was for 6/months or 7,500, therefore the vehicle was over the mileage by 4,miles and no longer covered
The quote to replace the transmission was for $2,and the customer was advised of thisShe indicated that she could not afford to pay this, so our Service department referred the quote to the finance manager, Tina Avallone, to see if the customer would qualify for any type of help
DOW Finance Corporation is a licensed finance company for auto loans onlyAny assistance offered to a customer on a repair bill is done solely as a courtesyIt is not an indication or an admission of an error, and we are under no obligation to provide this assistance; it is just a way to try and help the customer with a large unexpected repair billIt is also not a loan of any kindThe customer is allowed to pay a portion of their repair bill in small installments overtime with no interest, and no fees involved Based on the amount of the repair, the customer is asked to put a portion of the repair cost down up frontOnce the down payment is made, the work is started on the vehicleWhen the work is completed, the customer picks up their vehicle and begins to make payments on the remaining balance of the repair bill *** *** advised the customer that of the $2,611.39, she would need to put down $1,and she would be allowed to pay the remaining $1,in installments each time she MADE a payment on her auto loanThe customer indicated that she could not afford the $1,down; *** *** advised the very best she could do to help her further was to reduce the down payment portion to $1,leaving the unpaid portion to be paid back at $1,which would be paid in
$installments with every bi-weekly loan paymentThe customer requested to be able to pay the entire repair cost in installments and was advised that it was not possibleIt was at this point that the conversation began to deteriorate It appears that the customer feels that we are somehow liable for the vehicle needing repairs and that we willfully held back on diagnosing her vehicle until the warranty was no longer valid
Auto industry standards set the average yearly mileage on a personal vehicle at 15,milesThis average is used by insurance companies and by many auto leasing firms*** *** mentioned to the customer that the 12,miles put on her vehicle in approximately six and one-half months was rather high mileage, and that perhaps this excessive mileage may have been a contributing factor to the issues the vehicle was experiencingIn addition she asked the customer why she did not take the vehicle to another repair shop for a second opinion if she was not happy with the diagnosis she received from us in June of *** *** was unsure why three months went by before the vehicle was taken somewhere elseThese questions were considered unprofessional by the customer, however they really are legitimate concernsThe call was ended by *** *** when the customer began speaking negatively about the company
As mentioned before, we will not state that a vehicle needs a particular repair unless the indictors are present at the time of examination This would not be fair to the customer morally or monetarily If a person is intent on receiving a particular diagnosis whether necessary or not, Iam sure that a repair facility can be found that will be happy to oblige, but it will not be our facility Our Service Manager is not positive that an entire transmission is needed in this vehicle, and will not state so unless completely sureWithout permission from the customer to further investigate he cannot move forward
Apparently the customer has decided that she no longer wishes to do business with Deals On Wheels Service, Inc., as the vehicle was removed from the premises today, September 18,
We are unable to provide any further assistance in this particular matter

Once again, we at Deals on Wheels are happy to complete the repairs that Ms*** and we agreed toNowhere in our signed agreement did we ever specify that Ms*** got to choose what vendor or establishment completed the repairsWe work with vendors that we trust and use regularlyWe never agreed to have either Fresno Chrysler or Clovis Chrysler complete any of the repair workAt any time Ms*** can call in to schedule a time to drop her car off at our dealership and we will have the vendors come to complete the repairsAgain, we only had vendors come to her home in order to inconvenience her less than having to drop it off. As for reimbursement, we have already reimbursed her for the items that we agreed to and signed on

HERE'S THE LIST OF THE ITEMIZED CHARGES AND REFUND OF THE CHECK THAT WAS GIVEN TO CUSTOMER , WE ARE WITHIN DMV GUIDELINES AND HAVE DONE NOTHING ILLEGAL WE HOLD OURSELVES AT A HIGHER STANDARDWE DID SEND MRS *** A DAY NOTICE TO RESCIND CONTRACT. ALSO MRS *** DID HAVE POSSESION OF VEHICLE
AS OF 8/18/TO 9/21/WE WILL REFUND HER A CHECK FOR THE AMOUNT DISPUTED IF MRS *** WILL DROP THE LAWSUITIN REFFERENCE TO THE CREDIT REPORT THE DEAL NEVER WENT THRU IT WAS AN UNWIND DEALSO THERE'S NOTHING AFFECTING HER CREDIT STATUS. WE WILL CONTINUE TO DO OUR VERY BEST IN THIS REPUTABLE ESTABLISHMENT

In response to claim it was advised to customer all he had to do is stop by dealership and we would cut him a check for anytime Mon thru Weds to when our Corp Controller is in officePlease advise consumer

Reference is made to the additional issues brought forward by the customer under the ID number referenced above.I believe that what is occurring is that everyone involved in this matter is attempting to recall information about a situation that is well over months oldSpeaking for Deals On Wheels, there would be no reason to fabricate any information expressed in any of our dealings with our customers either verbally or in writing.There was no discussion of any estimate between the customer and our finance manager *** ***, because there was no estimate at the time of their conversation I never stated this in my original correspondence *** *** offered financial assistance to the customer without knowing the cost of the repairsThis offer was immediately rejected by the customer Now the customer comes forward and states that had she been aware of an estimate, she would have considered the resolution I do not know how the knowledge of an estimate would have caused the customer to re-consider anything, when the only acceptable resolution to her at the time of her initial complaint was to split the cost of the repair 50/ I note that she has listed her desired resolution on this second part of the complaint to be that Deals On Wheels pay for the full cost of the repairThis is not an option.Even though the offer of assistance was rejected by the customer, *** *** had the service center proceed with estimating the cost to replace the transmission (at our expense) and then pre-qualified the customer for financial assistance in the event the customer re-considered her decisionWhen the customer did not contact us again, it was assumed that she decided to proceed with alternate avenues.The customer mentions that "the other gentleman at DOW" advised her that her repairs would cost$2,and that he was unaware of any other estimate No one other than certain members of our service staff are qualified to estimate repairs on vehicles All of our estimates are in writing for obvious reasons and are generated by a software program that retains a file copyA review of this system shows no other estimates for transmission work on this vehicle were generated.Our original response to this complaint remains the same and will not changeThe offer of financial assistance remains openAs mentioned in my previous correspondence, if the customer wishes to take advantage of the repair and the assistance, the estimate will need to be reviewed and may possibly change due to the fact that the transmission we were quoted on may no longer be available for sale.We cannot guarantee pricing and/or availability from any of the vendors we do business withTo begin the repair/assistance process the customer must contact *** *** @ *** While I understand that this is not the desired outcome for the customer, it is the only resolution we are able to offer.At this time we are considering this matter closedSincerely,*** *** Customer Correspondent

On January 31, 2015, our General Manager, *** *** spoke directly to the consumer by phone regarding the issue described in the complaint. The miscommunication that occurred on our behalf was cleared up and the consumer is satisfied with *** ***'s resolution

I'VE ATTACHED THE DOCUMENTATION THE CONSUMER PURCHASED THE VEHICLE AS ISPER THE DMV AND CALIFORNIA LAW AND THE STATE OF CALIFORNIA THEIR IS NO COOLING OFF PERIODAT THE TIME OF THE PURCHASE ALL CONSUMERS ARE ADVISED TO TAKE THE VEHICLE TO A MECHANIC OF THERE CHOICEALSO EVERY CONSUMER IS OFFERED
TO PURCHASE AN AFTER MARKET WARRANTY , WHICH THEY DECLINED AT TIME OF PURCHASE; SEE ATTACHED DOCUMENTS ; SO AT THIS TIME WE FEEL THIS COMPLAINT IS NULL & VOID AND SHOULD BE REMOVED OUT OF OUR FILE , WHICH WE FEEL WE HAVE COMPLIED WITH STATE & DMV REGULATIONS. EVEN THOUGH WE FEEL AND FOLLOW ALL GUIDELINES , WE WILL OFFER THE CUSTOMER $TO SHOW GOOD FAITH TO OUR CUSTOMERS. WE ARE A STRONG REPUTABLE INDEPENDENT AUTOMOTIVE DEALERSHIP IN THE VALLEY FOR OVER YEARS

I am rejecting this response because:
I have gave Deals on Wheels multiple opportunities to make it bad situation goodThe unprofessionalism, manipulation, and untruthful facts that have been stated during the process of utilizing the Revdex.com has made me come to a complete decisionIf I do not call your dealership there is no communication on your part at allI have received several broken promises and run around from your dealership and I will no longer accept that at allI purchased a vehicle from your dealership on November 20th here we are May 18th and the items that were agreed upon in December are still left unrepairedThe written agreement because of the lack of communication, unprofessionalism, broken promises and facts that I have gathered is null & void it at this time. I am requesting the following documentation from your dealership:I want proof that the car had a point safety inspection prior to November I want proof that Kelley Blue Book says the vehicle is worth more than $-$ I contacted Fresno smog on Blackstone and they have no record of any repairs ever done on my vehicleI want a receipt proving that you had repairs done at Fresno smog in FresnoI need a sales contract with an employee signature on itMy sales contract is blankReimbursement for not having a vehicle to drive for days. $Reimbursement for car wash / detail on my vehicle $Reimbursement for my down payment $All repairs to be done at Fresno Chrysler / Clovis Chrysler $2550.00This includes replacement of damaged cracked rimsThe rims cannot be painted because the damage is cracked completely through the rim in order to repair this problem the rims need to be replacedJust painting the rims will create a safety hazard for me and can cause the rim to crack while driving miles an hour down the roadThe entire center console needs to be replacedReplace damaged carpet throughout the entire vehicle. I have brought my vehicle to your dealership on several occasions and received nothing but the run-around,loss of vehicle, lies and manipulationFor those facts I will only have my vehicle repaired at a dealership that I, *** ***, Trust. Your dealership took advantage of a single mother of two kidsI have received unlawful service from your dealershipI'm giving your dealership the opportunity to correct this problemThank you in advance for your cooperation in this matter

This letter is written in reference to the above complaint, which has been referred to me for review and response
On March 12, the customer purchased a Kia Sorrento that had just arrived at our dealership and had not been general (safety) checked by our service
centerIn addition the vehicle had not yet been inspected by Delaware Division of Motor Vehicle as required in order to obtain the license plate and registration
Deals On Wheels guarantees that all vehicles (except those sold "as-is") will pass Delaware InspectionWithout a valid inspection, we would be unable to properly tag and title the vehicle In addition, all vehicles offered for sale by Deals On Wheels (except those sold "as-is") are general checked by our Service Center for any safety issues that may be presentAny items that require attention are taken care ofApparently even before the vehicle was checked by our service center and taken to Delaware DMV for inspection, the customer was satisfied with the condition of the vehicle as evidenced by the enclosed, signed We-Owe indicating that there were no items that needed attention
The vehicle was taken through the Delaware Department of Motor Vehicle inspection lane on March 13, and passedPart of the State Vehicle Inspection includes the tiresIf there were any reason the tires should not have been on the vehicle, it would have failed the inspection process
I spoke with our Service Center Manager regarding the customer's complaint involving the after-market device that caused an alarm to sound after she replaced the batteryThere is no way that the service technician conducting the inspection would have been aware that there was any kind of an after-market product installed in the vehicle unless we were supplied with the remote device that operated it when we acquired the vehicle, or if the battery were in need of replacement at the time of inspectionMost of these devices are installed where they cannot be easily detected in order to avoid tampering with by potential thievesThere is no one central location where alarms or other devices are installed on a vehicle If we are given the remote or fob for an installed aftermarket product the unit would have been checked to see if operational If not operational, it would have been disconnected to avoid any possible future problems We would not repair the unit or would we order the mechanism to operate the unitSince we did not install the device in the vehicle we cannot guarantee the installation, function or operation of it The owner of the vehicle would be responsible to have the unit repaired, replaced, or removed at their discretion and expenseAdditionally, the warranty that was sold with the vehicle does not cover any item that is not factory installed Items that are covered are listed on the customers copy of the warranty contract received at the time of purchase
In this particular case, the customers vehicle did not come to us with anything other than the key/fob used to operate the vehicles doors/ignitionWhen the customer's vehicle was brought to the Service Center, the technician had to locate where the device was installed in order to disable itThe device was a combination remote start/alarm unitThe charge of $was for the time expended by the Service Technician to diagnose and resolve the problemAgain, there is no way to know whether a non-factory item like an alarm or remote start device is installed in a vehicle when no indicators are present at the time of the initial inspection
The $charge for the service work is a legitimate charge and we do not feel that a refund is warranted

We have given our response and are within all legal DMV requirements as a California Dealer. Divine Auto Finance is its own corporation that rents a office space inside Deals on Wheels and they buy contracts from dealers all over Central Ca. I am a principal in 5 corporations in a variety of industries like many entrepreneur's. Bottom line is the customer did not adhere to his signed contracts. As for Divine Auto Finance the manager of that company name is [redacted] and their number is ###-###-#### I believe consumers issue is with her. Respectfully, [redacted]

I am rejecting this response because: I know that I am not their first victim that they manipulated, lied to and took advantage of and I know I haven't the last and I feel they need to be stopped. They treated me like I was garbage and like I had done something wrong. I tried numerous times to get in touch with the owner [redacted] and they kept telling me he was unavailable. I could not get anyone to help me resolve this matter, they kept telling me to go ahead and keep the car until [redacted] gets back into town and we will go from there. [redacted] never once returned any of my calls and the salesman [redacted]  was extremely rude and disrespectful in the way he treated me. After my numerous attempts to get this matter resolved I had found several different cars at other dealerships but I could not get my money back from Deals On Wheel that is what [redacted] had told me when they realized they had made an error with the vin # ers on the car they sold me. [redacted] apologized and said go ahead and drive until you find something else either from our lot or somewhere else and then bring the car back and I will give you your money back. That is what I did, I found another right away at another dealership and then I was unable to get in touch with [redacted]. [redacted] kept giving me the run around telling me that [redacted] had to be there to authorize it. He kept harassing me telling me that we had I to get this matter resolved but then he would say [redacted] has to handle it and he is out of town. This kept happening  for 4 weeks and several different automobiles I was interested in purchasing but I could not get my money back from Deals on Wheels so the cars would be sold to someone else. Then finally just before 30 days was up I was worried about the first payment that was due so I went down to Deals on Wheels and [redacted] was there and he humiliated me in front of customers saying that if I did not bring the car back within 24 hours he would contact the police and report it stolen. I told him he can have it back but I want my $2300. back that [redacted] had promised. I have the signed contract stating that I gave them $2300. cash and I see they have wrote out a bogus receipt that says I only gave them $1700. I had a friend with me that will testify on my behalf that I  gave them $2300. cash. The receipt that they sent you for $1700. is bogus this is the first time I ever saw this. Deals on Wheels is a disgrace to our community, they are complete con artist and I believe this business could possibly be a front for other illegal activity.  Thank you, [redacted]

In regards to this complaint the customer wrecked the car 2 days after having it. We don't know what damage he did do to the accident but after reviewing we offered to pay for half a new motor installed Cost was 1600 we would pay 800. But customer contacted us last week and stated insurance is...

totaling car out and he is waiting on check to clear up loan and purchase new car. We would love to service him again and find him a low cost like new vehicle. Warm Regards, [redacted] General Manager

I am rejecting this response because: Again this is a lie. This is a type of business known for lying and cheating their customers. I do not believe you are an entrepeneur I believe you are a scam artist, and you have done this before. Selling bandaged vehicles to get through a test drive only to see the vehicle fail days later. I have a receipt of a payment that I made to divine auto finance. Itd has a "Deals On Wheels" logo on the header of that reciept. I sent a copy of that receipt to one of the Revdex.com's resolution specialists.

The consumer in question did buy the vehicle from us the truck had 225,000 miles on it. We advised him to take to any mechanic of his choice. He opted not to. He proceeded to come a couple times then buy truck. I can only speak on the dealerships behalf. We do not do any in house financing at Deals...

on Wheels,. Divine Auto Finance is its own California certified corporation. It purchases contracts from dealership all over California. All of the appropriate paperwork is signed on the dealership level. The consumer refused to buy a warranty and signed a no cooling off period and also a AS/IS buyers guide. We have all California legal DMV paperwork in order. If you would like us to send you copies let us know. This is a simple buyers remorse scenario and on his position to pay his payments on time and his financial life situation that is no concern of Deals on Wheels. Two different companies. Respectfully, [redacted]

This is the worse company EVER!!!!!! I would never ever recommended anyone to do business with them and will make it my business to tell anyone I know not to buy a car from these people. They are scam artist, rude, unprofessional, and basically thieves. I hope they get shut down one day!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:
My case[redacted] stated was resolved. I am very upset and frustrated due to the fact the lady lied and never ever informed me of the cost back in May because I wouldn't have continued with this complaint. The other gentleman at DOW stated it would cost 2860.00 and he had no idea that this quote was existing. How can a company come up with an answer and resolution when the never talked it over with the customer. I believe this is fraud on there part and very deceitful. I want them to cover the replacement of the transmission due to the fact I am paying on the car that is sitting on there lot. I have never stopped paying which is good faith on my part and I believe this company likes to lie because I most likely would have considered that solution back in May instead of all the headaches that have been caused now. I truly will never recommend this company to anyone. I believe asking for them to solve this and pay is not asking too much since they have received payment for the car which is not being driven. I am a truly honest deceit person and the treatment and outcome is really sad.
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Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Have the company fix the car totally on them.