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Initial Business Response /* (1000, 5, 2016/05/12) */
Hello,
As previously stated to the buyer:
We are incredibly sorry for the erroneous listingThe buyer is correct there was a mistake when researching the purchased item for listing purposes
The listing stated this item was a
Nepresso Espresso Maker with Aeroccino Plus Milk FrotherThe item was in fact a Nepresso Espresso Maker WITHOUT Aeroccino Plus Milk FrotherIt isn't that we sent the order missing a part but that the model numbers listed were incorrect and this model does not come with the part
This purchase was completed on Ebay.comPer Ebay guidelines, if an item is other than described the buyer may return the item for a full refund within days from the date of receipt
I have profusely apologized to the buyer and offered more than once to accept their return
The buyer is only willing to accept a refund or an additional item sent to them
This is outside of Ebay guidelines and outside what I can offer as a reasonable solution
While I am incredibly sorry for the buyer's experience, I am completely justified in the resolution I have offered the buyer
The resolution is just and within Ebay Top Rated Seller Guidelines but the buyer is unsatisfiedThis is unfortunate but out of my control
Thank you for your time in reading this matter