Dean Construction

Highlighted portions of above emails are made by contractorAs mentioned previously, per terms of contract when owner does not pay contract in full NO warranty existsUnder terms of contract contractor is due payment for any extra work owner requests under time and materials portion of contractWhen client had questions about storm door installation ORIGINALLY- she had noted "gaps"Contractor noted that "gaps" client was referring to were not avoidable because size of "parts" that came with storm door installation kit are standardThese "parts" refer to the "threshold frame" the storm door attaches to, and that original construction opening in her case was marginally larger than installation framing, but did not affect operation of storm doorsOn date doors were installed contractor showed client how to lock and unlock fully operational doors for which locks on different doors had different keysOwner was shown how to operate her new storm doors and at the time was very pleased with them, but claimed she was tired and wanted to lay down for nap, not want to go through door operation any more than open and closing operationA day or so later she contacted contractor to say she was not satisfied with work performed, wanted something elseAt that time contractor was on other work, could not immediately respond, but informed client that if they had any issue they could ask for second opinionContractor recommended City of MplsBuilding InspectorClient said she would get another contractor's opinionDean Construction Incresponded that if client wanted to get another estimate client could do as she wishedAround week after original door installation, client had contacted Dean Construction Incto inform that she had paid another contractor to also perform work on doors, and that she would be deducting $from contract she signedWhen Dean Construction Increpresentative came back to home later to perform other work, checked storm doors, no noticeable work was observedAnd doors still opened, closed, locked properlyHowever because client said she had someone else performed work this voided any responsibility by original contractor as to contractor's original work which was satisfactory because new doors opened, shut, and lockedAnd contractor demonstrated this to client before she laid down for her napAt points after storm doors were installed and shown to be working properly, client started making multiple comments that doors were not installed properly and at one point even mentioned they were installed upside downand event that other contractor said doors were bad, they were upgraded from type of door over tenants door to deluxe units by contractor for no additional cost to ownerConservative upgrade value $for bothOther contractor per owner wanted to install their doors for $as stated by client at that timeDean Construction IncMentioned to client at that time that client could have any other contractor install any type of door they wanted but that her insurance provider had and was only going to pay her for what she had original to her home and they she was not entitled to anything more than she had per her insurance coverage(Conclusions from storm doors per Dean Construction IncClient was attempting to [redacted] **Work was performed satisfactory and if client wished to take contractor to court this would be proven.) NextAdditional work was performed and not paid for by client of additional work performedClient had a previous exterior addition over her tenants door that was removed when client had a new deck installed by another contractor the previous year or so before Dean Construction started its workAfter Dean construction had successfully removed and replaced the undamaged deck in order to remove and replace hail damaged roofing below which was upgraded to a EDPM roof, from a 3-tab shingle roof, client asked what could be done to recreate what she had previouslyWe came to agreement of $for framing costsWork was performedAfter completion owner liked majority of work, but didn't like seeing roofing nails and once asked for them to be snipped off, creating a smooth surface such that she would not see the nailsDean Construction mentioned that was not possible and that even MN Building Code requires a distance for nails to penetrate through the woodClient said at that time she did not care about MN Building Code as her rebuttalContractor then mentioned that as change order, for $that client agreed to at that time a soffit and fascia trim could be installedClient agreedClient did not give any details as to what materials would be used, told Dean Construction to use materials that would hide the nailsWork was performedAfterward said she didn't like how it looked, wanted something different, but never specified exactly what she wantedAt this time contractor mentioned that client would have to come up with exact specification for what she wantedLater after all projects completed, client when into rant about why she was not going to pay for certain parts of contract that she agreed to pay previouslyDean Construction did not want to respond after she sent what she said was her final paymentBut since contract was not paid in full per contractual document client signed, no warranty exists on work performed, therefore no warranty work may be performed Terms of Contract client has violated that may be proven, in court of law if company wishes to proceed with court action it is entitled to under contract provisionsClient is currently in breach of contract for not financially satisfying terms of contract financially such that: No warranty exists until Agreement is paid in fullOther terms of contract, but not limited to those listed here: THIS CONTRACT AND ANY AGREEMENT PURSUANT HERETO IS BETWEEN DEAN CONSTRUCTION, INCHEREINAFTER REFERRED TO AS "COMPANY" AND THE CUSTOMER(S) NAMED HEREIN ON THE REVERSE SIDE WILL BE SUBJECT TO ALL APPROPRIATE LAWS, REGULATIONS AND ORDINANCES OF THE STATE OF MINNESOTA AND THE FOLLOWING TERMS AND CONDITIONSSHOULD DEFAULT BE MADE IN PAYMENT OF THIS CONTRACT, CHARGES SHALL BE ADDED FROM THE DATE THEREOF AT A RATE OF ONE AND ONE-HALF (1-1/2) PERCENT PER MONTH (18% PER ANNUM) WITH A MINIMUM CHARGE OF $PER MONTH, AND IF PLACED IN THE HANDS OF AN ATTORNEY FOR COLLECTION, ALL ATTORNEY'S FEES AND LEGAL AND FILING FEES SHALL BE PAID BY CUSTOMER ACCEPTING SAID CONTRACTANY REPRESENTATIONS, STATEMENTS, OR OTHER COMMUNICATIONS, NOT WRITTEN ON THIS CONTRACT ARE AGREED TO BE IMMATERIAL, AND NOT RELIED ON BY EITHER PARTY, AND DO NOT SURVIVE THE EXECUTION OF THIS CONTRACTClient created invoice? Invoices not created by contractor are not invoices, not recogninizedWhat client sent along with what she said was her final payment were statements allowing her to justify to herself why she was making such payment

I am rejecting this response because: The information in Pete [redacted] rebuttal is incorrect It is correct that he negotiated with my insurance company to get all that was allowed in the insurance contract For this, I have repeatedly thanked him and should point out that he benefited from this more than me He was paid all of the money that was issued from the insurance company My home will not appreciate in value as much as was his profit He is ABSOLUTELY INCORRECT in saying I requested design services Although, he felt it necessary to repeatedly tell me how good he was in design; I did not and do not share his opinionTherefore, I did not ask him to design my home He showed me options and offered up opinions I chose what I liked best Some of the decisions made may have been in line with what he liked; however, in no way did I rely on his design aesthetic My sister taught design at the University of MN If I felt the need to rely on any professional for design ideas, I would have consulted her Regardless, conversations regarding design are typical anytime anyone is improving their home Pete [redacted] did not offer more than any other professional contractor in regard to design As for work being guaranteed, I looked over my copy of the signed contract and did not see anything that said he would not guarantee his work Pete [redacted] said he made a break from the operating procedure by providing me with upscale gutters, storm doors, and roofing shingles If he offered anything over and above what the insurance policy provided, it was an option he gave to me as part of the claim Some items were upgraded in an attempt to engage my business These items included the gutter shields and storm doors As for the light fixture Pete [redacted] included, he offered to take me to [redacted] to pick out a new exterior light At that time, I assumed it was included in the insurance claim I asked him at the store and he said he would pay for it which reinforced my assumption It wasn't until he tried to sell me $mailboxes before I realized it was not part of the insurance claim The synthetic roofing was covered by my insurance The only reason Pete [redacted] used higher end materials was because the material he wanted to use was not available The deck that I had installed two years prior had to be taken off to install this roofing The re-installation left a lot to be desired and the reason he wanted to paint my deck is two-fold First, he did not like the color and second, the insurance company said he would have to replace the floor boards which was not done He wanted the inspector to see a different color and believe it was new flooring.Pete [redacted] describes me as [redacted] and difficult to work with This was due to him not listening to what I was saying or to what I was requesting [redacted] I ask is it [redacted] to expect doors to be installed correctly? It is frustrating to be ignored and left with work completed incorrectly and not at all There are several things that have been left unfinished and he charged me for $for a one by one piece of wood which he did not secure to my door It is a fact that Pete ***'s worker installed the doors incorrectly; although, he still refuses to acknowledge this I will send the invoice from [redacted] in another email I did file something with the conciliation court and I did retract it Pete [redacted] told you it was because I was afraid I would have to pay his attorney's fees This is incorrect I retracted it because the claim wasn't as egregious as I originally thought and the problem was resolved with a $bottle of glue Pete [redacted] claims I slandered his company This is not true I simply relayed my experience with his company to a person who wanted windows and roof repair