Here are the actions taken on this account:1. Posted and billed Planned Administrators per hospital information provided on 5-18-16.2.Planned Administrators rejected unable to ID patient on 5-22-163.Billed patient 6-3-164.6-15-16 Patient had left message on voicemail. Acct rep returned call, stating...
she was very rude. The Id# we had been provided was correct but we were not given group number. Group number added and claim refiled on 6-16-16-no response.5 Billed patient on 7-18-16.6. Refiled claim again on 7-28-16-no response.7. Patient sent pre-collection letter on 8-18-16.8. Patient called on 8-26-16, again confirming information we had was correct. Explained insurance is filed as a courtesy and she needed to contact them as well but we would file claim again. Refiled claim on 8-29-16-rejected on 9-1-16 unable to ID.9. Account selected for collector write off report on 9-12-16.10. 9-20-16 Rep from Planned Admin called and gave fax number for us to send a claim. Also spoke with patient and verified insurance info was correct, printed claim and mailed hardcopy per patient request. Also faxed copy of claim per rep request. Collection write off was removed.11. 10-26-16 Patient called about status of account and was told it was in collection writeoff which occurred on 10-20-16 since we had not heard from insurance. She was very rude about account being in collections-being on her credit report. She was told we would call the collection agency and get back to her. We confirmed her account was NOT on her credit report since the agency holds accounts for 30-45 days before taking any action. This allows time for us to confirm any additional action that may take place on accounts and have them removed. However, NOTHING had been posted on her credit. A manager called her back to confirm this information and her response was "oh". Insurance finally paid on this account on 10-11-16 and there is no other balance for this date of service. Our office handled this account correctly and professionally.
Here are the actions taken on this account:1. Posted and billed Planned Administrators per hospital information provided on 5-18-16.2.Planned Administrators rejected unable to ID patient on 5-22-163.Billed patient 6-3-164.6-15-16 Patient had left message on voicemail. Acct rep returned call, stating...
she was very rude. The Id# we had been provided was correct but we were not given group number. Group number added and claim refiled on 6-16-16-no response.5 Billed patient on 7-18-16.6. Refiled claim again on 7-28-16-no response.7. Patient sent pre-collection letter on 8-18-16.8. Patient called on 8-26-16, again confirming information we had was correct. Explained insurance is filed as a courtesy and she needed to contact them as well but we would file claim again. Refiled claim on 8-29-16-rejected on 9-1-16 unable to ID.9. Account selected for collector write off report on 9-12-16.10. 9-20-16 Rep from Planned Admin called and gave fax number for us to send a claim. Also spoke with patient and verified insurance info was correct, printed claim and mailed hardcopy per patient request. Also faxed copy of claim per rep request. Collection write off was removed.11. 10-26-16 Patient called about status of account and was told it was in collection writeoff which occurred on 10-20-16 since we had not heard from insurance. She was very rude about account being in collections-being on her credit report. She was told we would call the collection agency and get back to her. We confirmed her account was NOT on her credit report since the agency holds accounts for 30-45 days before taking any action. This allows time for us to confirm any additional action that may take place on accounts and have them removed. However, NOTHING had been posted on her credit. A manager called her back to confirm this information and her response was "oh". Insurance finally paid on this account on 10-11-16 and there is no other balance for this date of service. Our office handled this account correctly and professionally.