Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: mark kirkman Contact Phone: XXX-XXX-XXXX 6/12/ Revdex.com of Central North Carolina Consumer Info: [redacted] , Mr [redacted] The customer purchased their car on September 29, At the time of purchase in financing a Ford Extended Service Plan warranty was sold to the customer [redacted] The contract states that there is a $deductible owed for every claim filed through the warranty contractThe customer brought their vehicle in for diagnostics in August of The mileage on the car at that time was 78,The car was taken to [redacted] for several days, unable to duplicate any concerns with the carBill Black did not charge a diagnostic fee and Green Ford paid for a rental car for the days the car was in the shopThe customer picked up their car and has not returned until June 5, where the mileage is now 88,Bill Black replaced the Bank / Sensor / Sensor as well as the Bank / Sensor 2/ SensorThe customer also had a rental car for the entire visit from the 5th of June until the 10th of JuneUpon picking the vehicle up the customer was advised that the $was owedMrs [redacted] called Mr [redacted] on the phone at which time he argued and was very disrespectfulThe company agreed to release the vehicle until Friday when Mr [redacted] gets paid at which time he agreed to pay the billThe Bill total for his warranty claim is $ Thank you, [redacted] Service Manager
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: mark kirkman Contact Phone: XXX-XXX-XXXX 6/12/ Revdex.com of Central North Carolina Consumer Info: [redacted] , Mr [redacted] The customer purchased their car on September 29, At the time of purchase in financing a Ford Extended Service Plan warranty was sold to the customer [redacted] The contract states that there is a $deductible owed for every claim filed through the warranty contractThe customer brought their vehicle in for diagnostics in August of The mileage on the car at that time was 78,The car was taken to [redacted] for several days, unable to duplicate any concerns with the carBill Black did not charge a diagnostic fee and Green Ford paid for a rental car for the days the car was in the shopThe customer picked up their car and has not returned until June 5, where the mileage is now 88,Bill Black replaced the Bank / Sensor / Sensor as well as the Bank / Sensor 2/ SensorThe customer also had a rental car for the entire visit from the 5th of June until the 10th of JuneUpon picking the vehicle up the customer was advised that the $was owedMrs [redacted] called Mr [redacted] on the phone at which time he argued and was very disrespectfulThe company agreed to release the vehicle until Friday when Mr [redacted] gets paid at which time he agreed to pay the billThe Bill total for his warranty claim is $ Thank you, [redacted] Service Manager