Dean Honda Inc

I had purchase a used car from the west mifflin dealership. my salesperson was Dominick Infante. he agreed he would buy me a cargo net but when the time came he would only pay half. when I told him I would report to his boss he said: go ahead they all love me here and then called me a Bh. this is not the way you treat a customer and he should be fired for this. I have filed a complaint against him and I think it is horrible that you have a person like this working for you.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The vehicle in question had passed PA state and emissions inspection and was judged to be safe and in good operating condition by our technician. The slight leak in the valve cover is a common defect in older vehicles such as this one, and was not judged to be of detriment to the operating condition of the vehicle.
Changing the belts as the customer requested is a maintenance-related issue, nothing that requires immediate action in order for the vehicle to be safe and operable. While it is suggested to replace these belts at certain intervals, we may not always perform these maintenance services on older vehicles like this one in order to pass a lower price on to the customer.
We regret not being able to help this customer in her search for a new vehicle, and wish her the best of luck in her shopping process.

We have reached out to the customer and are in the process of settling the situation.

The dealership is currently in negotiation with customer to resolve complaint.

Dean Honda's service technicians and service manager drove the customer's vehicle over a few days attempting to duplicate the problem she experienced and were unable to duplicate the problem. They also checked the vehicle's on-board diagnostics systems for any error codes that would have been...

stored from the incident and found none. They also called Honda's technical support line to find out if they had any previous experience like the customer's and could not find any.Since the vehicle is under new vehicle warranty, American Honda must authorize any repair made to the vehicle covered by this warranty. Since there is no evidence supporting the replacement of the transmission or any other part of the vehicle, Honda will not authorize any repairs to be made. Dean Honda cannot unilaterally decide to replace the transmission or any other part of the vehicle without evidence supporting a warranty claim.  At this point, Dean Honda is unsure of what caused the customer's problem, as the vehicle was functioning properly when checked by it's service department and, as far as we know, is functioning properly now.

I decided to go against purchasing the vehicle because they did not want to fix the repairs needed by a mechanic. The only way they offered to fix the repairs was for me to take out extra money on the loan causing me to pay more in interest. I really wanted them to repair the damages found by the...

mechanic before the purchase. They failed to even mention these expensive repairs during our discussion. I specifically asked if anything major needed done and they explained otherwise telling me the car was in excellent condition.

I spoke with the customer regarding his concerns. We have sent him the refund check for $500 in the mail last evening.

Review: Dealership Knowingly tried to sell me a used vehicle that was in need of a few expensive repairs. I took the vehicle to have it looked over by my mechanic and the sales representative came along with me. The rear valve was LEAKING and in need of a new TIMING BELT! The very next day the sales rep tried saying that my mechanic mentioned a serpentine belt, which never came from his mouth. OH!!! AND THEY WANTED ME TO PAY FOR HALF OF THE REPAIRS!!!!!!!!Desired Settlement: Repair the parts on a car BEFORE you try to sell it.

Consumer

Response:

I decided to go against purchasing the vehicle because they did not want to fix the repairs needed by a mechanic. The only way they offered to fix the repairs was for me to take out extra money on the loan causing me to pay more in interest. I really wanted them to repair the damages found by the mechanic before the purchase. They failed to even mention these expensive repairs during our discussion. I specifically asked if anything major needed done and they explained otherwise telling me the car was in excellent condition.

Business

Response:

The vehicle in question had passed PA state and emissions inspection and was judged to be safe and in good operating condition by our technician. The slight leak in the valve cover is a common defect in older vehicles such as this one, and was not judged to be of detriment to the operating condition of the vehicle.

Changing the belts as the customer requested is a maintenance-related issue, nothing that requires immediate action in order for the vehicle to be safe and operable. While it is suggested to replace these belts at certain intervals, we may not always perform these maintenance services on older vehicles like this one in order to pass a lower price on to the customer.

We regret not being able to help this customer in her search for a new vehicle, and wish her the best of luck in her shopping process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Before I begin, let me just say that I just began my lease of my 2015 Honda Odyssey on July 2015. It had around 1,700 miles before the vacation. On August 9, 2015, we were driving home from vacation from [redacted] to [redacted] This is about a 200 mile trip. The vehicle ran smoothly the entire trip until I left the turnpike of driving 60-70 miles per hour and then began driving on a road with a 40 mph speed limit. All of a sudden I was at a red light waiting in traffic. As soon as the light turned green, I pressed the accelerator. We began accelerating to 25 miles per hour but knew something was wrong. My car would not leave first gear. The gauge on the dashboard went from 1-7 gear but nothing happened. I was in the passing lane traveling 15-20 miles per hour in a 40mph zone. I then proceeded to change lanes when all of a sudden the entire car jumped as if it had a mind of its own and began to accelerate. We honestly thought the car was going to die right there in traffic. The car began driving faster but not any faster than 40 mph. Again, all we could hear was rooooooom and the dashboard indicator looked like windshield wipers going from left to right. The car would not leave 2nd gear. This continued to happen over and over again at each red light. Since this was a Sunday, the Service Center was closed at Dean Honda. I called first thing Monday and the receptionist said that they were booked for scheduled appointments and all I could do was drop it off on Wednesday and they would take a look at it sometime that day and give me a call. After all was said and done, the service manager said that they could not do anything for me since none of the sensors were triggered.Desired Settlement: Repair/Replacement of transmission since this vehicle is less than a month old with less than 2,000 miles.

Business

Response:

Dean Honda's service technicians and service manager drove the customer's vehicle over a few days attempting to duplicate the problem she experienced and were unable to duplicate the problem. They also checked the vehicle's on-board diagnostics systems for any error codes that would have been stored from the incident and found none. They also called Honda's technical support line to find out if they had any previous experience like the customer's and could not find any.Since the vehicle is under new vehicle warranty, American Honda must authorize any repair made to the vehicle covered by this warranty. Since there is no evidence supporting the replacement of the transmission or any other part of the vehicle, Honda will not authorize any repairs to be made. Dean Honda cannot unilaterally decide to replace the transmission or any other part of the vehicle without evidence supporting a warranty claim. At this point, Dean Honda is unsure of what caused the customer's problem, as the vehicle was functioning properly when checked by it's service department and, as far as we know, is functioning properly now.

Review: I had work done on my 06 [redacted] hybrid (new transmission) and the technician either damaged the rivets that hold the body panels to the bottom or the car, or they failed to put them on correctly. This resulted in 2 body panels falling off the bottom of the car and becoming damaged past the point of repair. The manager of Dean Honda then informed me that they would split the cost of repairs but said that it wasnt their fault. Had it not been their fault there would be no reason to split the cost. Also I had changed my oil 2 months before taking the car to Dean Honda and I replaced all the plastic rivets/clips to the front body panel, but the technician claims they were damaged, leading me to believe that they were damaged during repair and not prior to repair.Desired Settlement: Replacement of both body panels that were imcorrectly put on the car after repair.

Business

Response:

We have reached out to the customer and are in the process of settling the situation.

Review: Auto Dealer fraud is pretty hard to spot when its happening to you. its only after you reflect back at the situation when you realized what happened.

On 3/16/15 I purchased a Honda certified pre-owned accord... and paid a premium for that certification. A couple of days later I get a call that my financing didn't go through and had to re-apply. This time the APR increased 6% and the monthly payment increased 38%. Giving the car back was not an option since I would loose the $1500.00 down payment as well as all the state taxes and fees. This is referred to as “yo-yo financing.”

in 02/2016, I take it to a dealer to trade it in for another car. the dealer pulled up the car's history and showed me that it was involved in two major accidents and one of them caused structural damage. Dean Honda blatantly lied to me that it was certified pre-owned: structural damage disqualifies it from being certified. that's affirmative misrepresentation.

Withholding vital information about the car's history such as the two major accidents and passing the car off as a certified car is a method of non-disclosure.

I contacted Dean Honda with a chance to make things right, assuming this was an honest mistake and somehow they inspection missed ALL the signs... they blamed me for missing the signs and not doing my due diligence. they offered me $6,0000 for it. I paid $15,000 for it 8 months ago.Desired Settlement: To resolve this matter, I would require Dean Honda to purchase the vehicle back from us at the amount paid originally. no amount of partial refund can make me feel safe driving my kids in this car.

Business

Response:

The dealership is currently in negotiation with customer to resolve complaint.