(Please note I have been trying to submit this response for several days but the system has not allowed it I will try to submit today without any attachments and see if that works).Hello, We have reviewed the complaint submitted by Ms*** We installed a binder course of asphalt for her in In 2015, she called and said she would like the driveway completed and we installed the top course then She called to complain of a crack in the driveway in We filled the crack in at no charge She called one week ago and said that the crack is still there We called her yesterday (4/7/17) and left a message that we would like to speak with her and inspect the driveway The plan at this point is to fill the crack again and sealcoat the driveway at no charge Please see the attached photos of the driveway that were taken today (4/8/17) The crack is halfway up the driveway and is about 1/2"-3/4" wide This is not unusual to have a crack occur in a driveway that is 6-years old (which is the date of the initial installation of binder), particularly in an area that is predisposed to cracking The photo of the driveway and road shows reflective cracking in the roadway and is present throughout.We will make every effort to satisfy Ms*** Although the warranty on a binder project is only year, and the warranty on a top course installation is year, we would like to receive her permission to fill the crack and seal the driveway at no charge, and continue to monitor the condition of the driveway We look forward to your feedback and opinion on the suggested remedy Thank you UPDATE: We left a message for Ms [redacted] on 4/that we would like to meet with her to determine a date for sealcoating To date we have not received a call back.Very truly yours,L Browe
This complaint has been satisfied with our customer [redacted] said he was not sure how to retract the complaint Please let us know our next steps to resolve Thank you
The issues I had with L.Browe, have been resolved to my satisfaction.Repairs made
(Please note I have been trying to submit this response for several days but the system has not allowed it I will try to submit today without any attachments and see if that works).Hello, We have reviewed the complaint submitted by Ms*** We installed a binder course of asphalt for her in In 2015, she called and said she would like the driveway completed and we installed the top course then She called to complain of a crack in the driveway in We filled the crack in at no charge She called one week ago and said that the crack is still there We called her yesterday (4/7/17) and left a message that we would like to speak with her and inspect the driveway The plan at this point is to fill the crack again and sealcoat the driveway at no charge Please see the attached photos of the driveway that were taken today (4/8/17) The crack is halfway up the driveway and is about 1/2"-3/4" wide This is not unusual to have a crack occur in a driveway that is 6-years old (which is the date of the initial installation of binder), particularly in an area that is predisposed to cracking The photo of the driveway and road shows reflective cracking in the roadway and is present throughout.We will make every effort to satisfy Ms*** Although the warranty on a binder project is only year, and the warranty on a top course installation is year, we would like to receive her permission to fill the crack and seal the driveway at no charge, and continue to monitor the condition of the driveway We look forward to your feedback and opinion on the suggested remedy Thank you UPDATE: We left a message for Ms [redacted] on 4/that we would like to meet with her to determine a date for sealcoating To date we have not received a call back.Very truly yours,L Browe
This complaint has been satisfied with our customer [redacted] said he was not sure how to retract the complaint Please let us know our next steps to resolve Thank you