Dean Park Plumbing & Heating Ltd.

UnreliableUnprofessional Never showed up for days Never returned calls
Asked him to work a gas fitting and water line job for some new appliances
To quote the job he arrived at our house ontime within an hour of meeting him and gave a good comprehensive walk through of the job Gave a reasonable, fair price and we agreed we would get it done when Fortis installed gas at our house in late September
Job was worth $400-$of gas fitting and water line installations We removed the appliances from our kitchen and waited for his install
Booked him on September and he advised a Tuesday 8:start on Sept He texted me at 8:am on the 27th and said he would come the next day
He did not show up to work
I have called and texted him multiple times and received no response He completely abandoned the job with no notice
This Plumber left a family of high and dry with no cooking appiances or fridges in their kitchen for over four days

Our story is that we wanted a dripping faucet fixed Their first try didn't fix it So we called them and someone came out to try and fix it and this time they just made it worse They said they would come back a third time and we made an appointment, but they never showed They wouldn't answer our calls or return messages, and our suspicion here is that they set their phone to not answer our number So we tried calling from a different phone and because they hadn't blocked this different number, they answered the call Their say that they came by but no one was home We had made sure to be home at the appointment time in order to finally get the dripping faucet fixed
Their website claims that they provide "unmatched customer service before and after the sale" - we definitely take issue with that statement! We eventually had to get another plumbing firm to come and fix Dean Park Plumbing's work at a cost of another $***

Our toilet was leaking and we had company coming so I arranged to have two replaced. [redacted] gave me an excellent price for them over the phone and we arranged for his plumber to pick them up in a couple of days. THEN I read the poor reviews and got worried. However, [redacted] phoned from the supplier as soon as the company opened on the day we arranged and assured me of his experience so I cancelled the other company that (in a panic) I had hired. [redacted] picked up the toilets , was here with a helper as planned and both were courteous, very professional and very careful about keeping things clean as they got rid of the old & installed the new. They also quickly unclogged two drains before they left. My experience with this company is very positive and my husband and I especially appreciate [redacted]'s work.