[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Case #*** The owner, *** *** has been to the job site, located at ** *** ***Both owners, *** *** ***, have seen the pictures that were taken by Mr***. We have corrected the issues that Mr*** shared with us in his dissatisfaction in
May 2015. The said pool is over yea.rs old and the pool liner has been replaced several times due to holes in linerOver the year'sTurner Pools have patched several holes in the said liner for Mr*** due to punctures from the above ground pool wedding cake steps, that were installed by Mr***. On December 1, 2014, Mr*** came to Tumer Pools because all of the water had leaked out of his poolHe was informed by Julie Turner that he could not leave the aboveground pool empty over the winter months. Mr*** purchased the aboveground liner and installationTurner Pools installed the liner December 3, Mr*** had also mentioned that his pool liner was only 2 years oldThis pool liner had been installed prior to Turner Pools installing the said liner in December 2014. In the spring of 2015, when Mr*** uncovered his pool, the pool liner had come out of the trackAt that time, Mr*** informed Turner Pools that the liner had come out of track*** ***r, inspected the pool liner and a new liner was installedTurner Pools also supplied the water to fill the pool to operating level. The said pool bottom track had corroded over the years and Turner Pools replaced the bottom track at the request of Mr***. Turner Pools attempted to save the pool for Mr*** but in order to replace the bottom track, the pool wall had to be dissembled and erected againThe existin.g deck and wall no longer butted up the way it originally didMr*** was informed of this occurring and was in agreement with the consequences of the dissembling of the said pool by Mr. Turner and several of our staff. Mr*** stated that he was going to have his deck man do the adjusting to the deck. If you have any questions regarding this statement, I can be reached at *** *** ***. Sincerely, *** ** *** President
There was a manufacture defect in the said pool linerThe manufacture sent Turner'sPool and Spa, Inc., a replacement linerThe replacement liner has been installed and thepool installation is complete.If you have any questions regarding this statement, I can be reached at *** ***
[A default
letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the responser I reviewed appear below
The reply by Turner's Pool is inaccurateAny previous problems I had with the pool have nothing to do with this incidentTurner's Pool did not notify me that the pool would be reinstalled a foot away from my deckThis is an outright lieThe point of my complaint is that I paid Turner's Pool $1,to replace my liner and they have ruined my pool by not completing the installation properly as any other company would have done and leaving the bottom of the pool liner smooth instead of hilly and still have screws missing with bent walls and an uneven topIt sounds like Turner's Pools is trying to cover up their poor craftsmanship by simply talking about working on previous liners over the years of our relationshipGuess they're not as Christian as they project themselves to be by lying
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Case #*** The owner, *** *** has been to the job site, located at ** *** ***Both owners, *** *** ***, have seen the pictures that were taken by Mr***. We have corrected the issues that Mr*** shared with us in his dissatisfaction in
May 2015. The said pool is over yea.rs old and the pool liner has been replaced several times due to holes in linerOver the year'sTurner Pools have patched several holes in the said liner for Mr*** due to punctures from the above ground pool wedding cake steps, that were installed by Mr***. On December 1, 2014, Mr*** came to Tumer Pools because all of the water had leaked out of his poolHe was informed by Julie Turner that he could not leave the aboveground pool empty over the winter months. Mr*** purchased the aboveground liner and installationTurner Pools installed the liner December 3, Mr*** had also mentioned that his pool liner was only 2 years oldThis pool liner had been installed prior to Turner Pools installing the said liner in December 2014. In the spring of 2015, when Mr*** uncovered his pool, the pool liner had come out of the trackAt that time, Mr*** informed Turner Pools that the liner had come out of track*** ***r, inspected the pool liner and a new liner was installedTurner Pools also supplied the water to fill the pool to operating level. The said pool bottom track had corroded over the years and Turner Pools replaced the bottom track at the request of Mr***. Turner Pools attempted to save the pool for Mr*** but in order to replace the bottom track, the pool wall had to be dissembled and erected againThe existin.g deck and wall no longer butted up the way it originally didMr*** was informed of this occurring and was in agreement with the consequences of the dissembling of the said pool by Mr. Turner and several of our staff. Mr*** stated that he was going to have his deck man do the adjusting to the deck. If you have any questions regarding this statement, I can be reached at *** *** ***. Sincerely, *** ** *** President
There was a manufacture defect in the said pool linerThe manufacture sent Turner'sPool and Spa, Inc., a replacement linerThe replacement liner has been installed and thepool installation is complete.If you have any questions regarding this statement, I can be reached at *** ***
[A default
letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the responser I reviewed appear below
The reply by Turner's Pool is inaccurateAny previous problems I had with the pool have nothing to do with this incidentTurner's Pool did not notify me that the pool would be reinstalled a foot away from my deckThis is an outright lieThe point of my complaint is that I paid Turner's Pool $1,to replace my liner and they have ruined my pool by not completing the installation properly as any other company would have done and leaving the bottom of the pool liner smooth instead of hilly and still have screws missing with bent walls and an uneven topIt sounds like Turner's Pools is trying to cover up their poor craftsmanship by simply talking about working on previous liners over the years of our relationshipGuess they're not as Christian as they project themselves to be by lying
Regards,
*** ***