I am currently working with DIRECTV and the customer on getting the gift cardWhen the rep punched up the DIRECTV order she missed a number in the address so when DIRECTV sent the gift card it did not get to the customerI let Dale know when I heard back from DIRECTV I would give him a callHeard
back from them late last week and missed giving him a call backCalled him this morning to connect with him and let him know Dean's will pay for the replacement gift card since it was our fault and to give me a call back to verify the addressLeft a message and will follow back up with him this afternoonAs far as the billing issues I am un aware of them but when I talk with him I will work it out with him
I am able to confirm we are sending the gift cards from the initial set upDean's has control over thatThe billing we will help facilitate a call between customer and DIRECTVDIRECTV handles all of the billingDean's does not have access to any billing information or payment historyHowever, what we are able to do is help be the go between while on the phone with the customer and DIRECTVOnce customer calls us we can address that situation but until then, there is nothing Dean's Satellite can legally do about the billing without the customer on the phoneWe will take care of the gift cards from the initial order as we have control over that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had missed a call from deans on monday and did not have time to call backwill call todaystill do not like direct taking payments out of two different accountsmy wife has called them several times to fix this, then this month two more payments out, they then send gift cards to make up differencejust seams like a very bad way to handle paymentsthis has happened a lotthanks for any helpdale ***
Regards,
Dale ***
I am currently working with DIRECTV and the customer on getting the gift cardWhen the rep punched up the DIRECTV order she missed a number in the address so when DIRECTV sent the gift card it did not get to the customerI let Dale know when I heard back from DIRECTV I would give him a callHeard
back from them late last week and missed giving him a call backCalled him this morning to connect with him and let him know Dean's will pay for the replacement gift card since it was our fault and to give me a call back to verify the addressLeft a message and will follow back up with him this afternoonAs far as the billing issues I am un aware of them but when I talk with him I will work it out with him
I am able to confirm we are sending the gift cards from the initial set upDean's has control over thatThe billing we will help facilitate a call between customer and DIRECTVDIRECTV handles all of the billingDean's does not have access to any billing information or payment historyHowever, what we are able to do is help be the go between while on the phone with the customer and DIRECTVOnce customer calls us we can address that situation but until then, there is nothing Dean's Satellite can legally do about the billing without the customer on the phoneWe will take care of the gift cards from the initial order as we have control over that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had missed a call from deans on monday and did not have time to call backwill call todaystill do not like direct taking payments out of two different accountsmy wife has called them several times to fix this, then this month two more payments out, they then send gift cards to make up differencejust seams like a very bad way to handle paymentsthis has happened a lotthanks for any helpdale ***
Regards,
Dale ***